All reviews

Rating Breakdown

  • 5
    95% (5,383 ratings)
  • 4
    4% (201 ratings)
  • 3
    0% (24 ratings)
  • 2
    0% (20 ratings)
  • 1
    1% (70 ratings)

Reviews with Text

  • 94% (5,368)
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1 / 5 Share

Feb. 27, 2019

Wow - what happened?! I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again. Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly. Such a waste of time - I'm looking into other editors and am likely going to make the switch.

Using app

26 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied. What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you. We are always improving our app day by day and wish for another opportunity to support you. PageFly | Kate - Customer Success Manager

1 / 5 Share

Oct. 15, 2018

I got this app to modify product pages. Could not do it in free. Paid my $10 and tried to modify a product page but the current content does not show. and they offer me a template. Can't see my current content by shopify to modify the pages I want to modify. AND they have $10 just so I could see it won't work.

Using app

16 minutes

Total reviews

1

Average rating

1.0

Developer Reply

On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unhappy with us. At that time when we receive your review, we were so sad. But your feedback is a huge motivation for us to improve PageFly and support quality. Besides improving our app performance, we also updated the pricing plan to make it more suitable. Once again, I am sorry for everything and want to let you know that we are always here for you and wait for another chance to assist you in the future. PageFly | Kate - Customer Success Manager

1 / 5 Share

Feb. 28, 2019

After the new update (New editor). Everything become so much worst. a lot of Bug, a lot of restriction. unable to view width and height, Just tons of bug that i cant list out.

Store

OXWHITE

Using app

8 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Since we received your feedback, we have been working to improve PageFly with many new features as well as to make it more user-friendly and smooth. Once again, we are so sorry for making you unsatisfied with our app. Your recommendations and suggestions are always welcome and appreciated. Thank you for staying with us, we will try our best to serve you better. PageFly | Kate - Customer Success Manager

1 / 5 Share

May 22, 2018

I've now tested this app twice and it just does not perform well. I've mastered plenty of similar apps in the past, but this one just simply does not deliver anything worth using. Thought I'd give it a second try and now after a couple of hours its been deleted for good from our shop. Lets see what else is out there.

Store

Hexlox

Using app

3 months

Total reviews

4

Average rating

3.0

Developer Reply

Hi there, I am so sorry for any inconvenience and issues you had with our app. Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality. We wish we could do better to assist you at that time. Therefore, I and my team always wish that we would have another opportunity to support you. We hope to see you soon. PageFly | Kate - Customer Success Manager

1 / 5 Share

March 30, 2018

I think im really good at figuring things out, and I wanted to move the landing page I had built in to a simplified version with Pagefly. Dont Do It. The edits don't apply between views (desktop, mobile, tablet) and it's super frustrating.

Using app

9 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. We are so sorry for the inconvenience and issues you have encountered with our app. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Your recommendations and suggestions are always welcome and appreciated. Please let us know if yo u have any questions or recommendations for us. PageFly | Kate - Customer Success Manager

1 / 5 Share

Jan. 14, 2019

I feel like this was a bait and switch. I can't make simple updates to the page I made because now it's a ***PRO*** feature?? Really slick guys. Update. I was on the FREE plan. using one template for one page. Low and behold I'm getting charged $9.95 month now. Delete forever.

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hi, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied and this is a big lesson for us. We have been updating the PageFly app and support to make it work smoothly and developing many new features. I hope that we will have another chance to assist you. PageFly | Kate - Customer Success Manager

1 / 5 Share

June 8, 2018

Last Update Jun 6: This company has not only developed into a greedy shark, they also try to steal Your money! We are currently fighting the 2nd time with the Shopify Billing department to get back credit for a DOUBLE app charge Seller Smith was trying to steal from us! Its not that they try to legally get more money for nearly same functionality with introducing more expensive plans and cutting the cheaper ones down in accessible functions, they are alos not shy to charge you twice month after month blaming Shopify for their mistakes. We mildly call this criminal negligence! Our Recommendation: Stay away except you are looking for trouble! UPDATE Jan 18: The customer support improved a lot and is Great and helpful. They responded to our problems and to the issues we discovered in the app in a very professional, thorough and prompt way! They spend a lot of time in improving the tool and we are working together closely with them! The editor is powerful and we are impressed over the efforts Seller Smith is taking to stabilize and improve this product. We are looking forward to the new implementations and will update again. At his point of time: 4 stars, but chances are good that it may rise to 5 stars! UPDATE Jan 11: As many others have feared: The formerly FREE full featured Pagefly builder has started to charge now from 2018 on. And don't get fooled - The new Free version is stripped down in functionalities, so formerly feature rich created pages can NOT be edited anymore AND worse of all you are limited to THREE pages only you can create. The support is still bad, our questions about the subscription for the newly created PRO version are still unanswered as well as the problems we have reported earlier through Shopify. The editor is powerful (that's why 2 instead of 1 star) and could be so much more powerful if it would be stable. Unfortunately it is still very shaky and unreliable! (1) It permanently opens new browser windows so will end up having about 20+ in one hour time of work :(( (2) Many changes will not apply until you close the browseer and restart the session (3) In a few days of using Pagefly your Shopify theme gets heavily cluttered and messed with dozens of Pagefly pages (check under Online store -> themes -> edit code). In 12 days we created over 15 pages and none of them got deleted! It took us a full roll-back to an earlier backup theme to get our store back operational again. So using that tool as non-programmer is far from STABLE or UNRISKY. It can use it when you have quite knowledge in HMTL and CSS but without it involves Great Risks to your store theme file!!! *************************************************** After spending 12 hours of trying to create a simple photo page, images with text and custom html I am relatively disappointed! The idea of a working drag and drop editor would be so great, if it would only work! BUT: it does NOT! Specially with image and photos that editor is HUGE problems. You can cvlick on an empty image to fill but it won't take the field, it just always update your first. At random you may end up somewhere ele on yiur page you plan to build and agian you get stuck there. We will gib^ve the support team a fair chance to respond to our 2 foot long error and bug list. Will update as soon the answers are there. But honestly we think that this FREE app is beta beta beta stage!

Using app

6 months

Total reviews

10

Average rating

2.6

Developer Reply

Hi Rainer, On behalf of the PageFly Team, I would like to send you our sincere apology for everything that made you unhappy with us. We feel so sorry for this because we always aim for great experiences for the customers. Thank you for your time with us, we do appreciate that you stay with us so we hope that we will have more chances to assist you better in the future. Please let us know if you have any questions or need help, we are always here to help you. PageFly | Kate - Customer Success Manager

1 / 5 Share

Dec. 1, 2017

I spent 3 days building my page and after an update of the software my backend page is completely destroyed and I cannot operate anymore on the page nor do any editing. I hope they will restore my page and I will be able to keep working on it otherwise stay away from this app!

Using app

13 days

Total reviews

4

Average rating

3.3

Developer Reply

Thank you for leaving a detailed review for us. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user friendly. Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you. PageFly | Kate - Customer Success Manager

1 / 5 Share

Nov. 2, 2017

I hate to give one star to any app, but this app is just a big waste of time. I needed to create one page....not a home page and not a product page...just one page with some photos and some links. Simple drop drag and apply links. I went with this app because it is free and for my basic needs.....well, I thought it would be fine. I should have listened to the other reviewers. The app does not work. I installed and started to create a page. It is not as simple to work as you may think, but I was determined to get thru it because (after all) its one page. Needless to say I spent a few hours and had to move onto something else. When I tried to re-open to continue work on my one page....I got a distorted version with only a partial view of my page. I hit every button I could find trying to get a full screen. Nothing works. I have a small window with only part of my page visible. I am unable to edit. I contacted support. Even sent 2 screen shots to them. After 24 hours I got a response asking me what type of browser I am using. I answered and thought great.....someone is going to help me. I never heard from them again. My advice STAY AWAY....DON'T DO THIS ONE. Invest your time in an app that works and maybe comes with some app support. Oh, and just in case you are thinking browser issue.....I tried it in Chrome, Explorer, and AOL.....same issue with all of them.

Using app

3 days

Total reviews

11

Average rating

4.6

Developer Reply

Hello, I’d like to send you a sincere apology for the unexpected experience you had with our app and support. I spent a lot of time reading your feedback for us on the App store and this is a pain as well as a lesson for us to improve our app and support quality. I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well. Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us. PageFly | Kate - Customer Success Manager

1 / 5 Share

Oct. 25, 2017

I tried a number of times to reach out and ask for help with a fairly simple problem, with no response. I'm looking for something else. Documentation is a bit thin.

Using app

8 days

Total reviews

14

Average rating

4.4

Developer Reply

Hi, I would like to send you our sincere apologies for the frustrating experience with us. We apologize that our service did not satisfy your expectations. The very first time of creating and developing was a time when PageFly was still lacking support. Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us. Along with this, we also improve our app performance to make it run smoothly. Moreover, we also updated our Help Center and Video tutorials to cover fully almost everything about PageFly. I wish we will have a chance to support you when you are back. PageFly | Kate - Customer Success Manager