PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,563
chart
#62
All reviews
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April 26, 2021
Lost all of a page design because I have a few sites for the same item (territorial sites) and had one open with pagefly so i can edit another to be the same. LOST IT ALL. The copy / paste styles feature doesn't work either, which is worse as i spent the last hour manually trying to mimic my other site so the pages matched. If you copy the content and paste it yourself, it doesn't paste in the same style, so you still have to style it. You also have to try a million times to change a font color etc. Deleting the app asap.
When I read your feedback, I understand how you felt at that time. On behalf of the team, I would like to send you a sincere apology for everything that makes you sad and unsatisfied. Regarding the issue you mentioned in the review, we really want you to give us a chance to check and fix for you. We also contacted you via Live chat about this issue and expressed our desire to assist you but we haven't heard from you. But we are always here when you need us. PageFly | Kate - Customer Success Manager
April 8, 2021
Stay away from this app - we builded every product page with their system and everything worked well - until they made their intern update. From that moment on everything broke down. Our product pages showed other products, the texts were not longer to be seen, the product images and products suggestions were wrong! We reached out to the customer support and were fobbed off with the regular "we will fix it as soon as possible". If you are a shop owner you know what i am talking about: we were loosing customers, our social ads were linked to the wrong products = so we are loosing money for the last 4 days!
Hi, I am so sorry for everything that made you unhappy and unsatisfied with our product and service. I do understand your concern and feeling when the bugs happened and caused issues for your pages. After we received your review, I and our team together checked all and tried to fix the issues. Regarding the support service you mentioned in your review, we are having some new operators who are well-trained. Thank you for giving us more chances to assist you, we will try our best to improve PageFly as well as our support to make you more satisfied. PageFly | Kate - Customer Success Manager
April 2, 2021
#Nothingworks After the new update nothing works. Thank you..... I use Pagefly for a long time and it was very useful but i dont know why you make this many changes without testing it in a beta.. Everything is buggy.. dont work.... realy frustrating
On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and everything that makes you feel unsatisfied. Even though our team tested the new version before releasing it but there are many bugs, we are truly sorry about this. All of us don’t want this issue to happen, we totally understand your feelings and this is also our pain. I would like to thank you for all of your timely feedback. Our whole team is nonstop trying our best days and nights to fix all the issues and bugs that the app causes. Many of them were fixed. We will bring you an excellent version as soon as possible. Please let us know if you need any assistance from us, it’s our pleasure to help you. PageFly | Kate - Customer Success Manager
April 16, 2021
GO OUT if you have a BIG STORE. This only works for amateurs stores or with LOW TRAFFIC due problems resolution are too slow and there is PLENTY OF BUGS. IF you manage a BIG STORE... YOU'LL BE IN TROUBLES. NEW UPDATE 16th. April................................ The message received by operator speak it selfs........................." I'm still waiting for a response from our development team. As you may already know, the don't work on weekends so we may have to expect some delay in their response. (to do a find a replace text due users cant do it, and operators intermediate either) They have already been notified about your issue, and will reach you back as soon as possible. My sincere apology for the inconvenience. Your patience is much appreciated Update 16th April. Things are getting worst every day. Operators that don´t have the tools to assist customers after the new update realized by this company recently. Support replies fast.. yes BUT in 80% almost in cases we've received a message that they need forward the issue to the dev team and thats means 24h or MORE! We've discovered new incompatibilites with some apps installed that before their updates works perfectly. Now... NOT ANYMORE. For example, we use WISHLIST and there is a proper code in EVERY PAGE of us. Now, after PageFly Last updates code is not working anymore and we're tired to get always the same message: "Please allow me a couple of mins to see if I can reach anyone from our developmeant team to check on this issue"... and after a day still waiting that dev team will be cappable to do a "find a replace" code in theme... delaying obviously and getting harm seriously by this company. Please, just be careful if you have high traffic due in crash case.... you'll not get the help that you really need ON TIME. Operators are like robots forward 80-90% issues and getting waiting even Platinum customers as us. Let´s see what's next. :( Update 14th April. Sorry but can still voting even neutral due there is repeated issues. Also DEVELOPER team only works a few hours a day (free for 5pm! until next day). So.. if you need assistance on important matters, as for example your homepages has lost styles... simpley, you CAN´T and need to wait between 12-72 hours due weekends it does not works. GREAT! :( Now, for example is 2 pm here in Mexico BUT there is no one available until midnight so... = we can´t continue working because there is some stuff that must to be solved by tech team as, for example, try to figure out (really) why styles are losing everytime we made some modifications now on the new editor. MAN! If you want to run a GLOBAL business you have GLOBAL workers working for you anytime. And, even the support is pretty good for all most cases, you can´t be totally stopped due there is something that only is possible to fix for someone that only works from monday to friday a few hours. You have a lot of customers, your costs to increase your developer team will be rewarded with a (real) quality customers services and also helps A LOT to your customers don´t get stopped due there is something that it does not works at should be. (even repeated issues) Anyway... good luck! You're gonna to need it. Another customer affected by the last PageFly updates.............
Firstly, I would like to apologize for everything that makes you unhappy and make you have a bad experience. Before releasing this new version, even though we tested it many times in the past, there are some bugs we can't be aware of when it is released. This is a big lesson for us and we promise to fix all the bugs and this situation won’t happen again. Our team is trying days and nights to fix the bugs you mentioned in your review and we really want to have more chances to serve and assist you. We are always willing to help when you need. Please feel free to let us know if you have any further questions or concerns. PageFly | Kate - Customer Success Manager
March 11, 2021
the response is terrible to questions asked on live chat, I really am not happy with using this app so far
Thank you for your review, we do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and what we need to improve PageFly as well as the service that we provide. With PageFly, customer satisfaction is always our number one priority and we always strive to get this. And we feel so bad that we could not make you satisfied. I talked to my team about your case and I am also making a training plan to my team to notice all the problems. We will try our best to bring you a good experience with PageFlyl. We took all your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share. Our whole team is also trying to improve PageFly to make it easy to use and more friendly. Your recommendations and suggestions are always welcome and appreciated. Have a great day! PageFly | Kate - Customer Success Manager
Feb. 13, 2021
I installed PageFly and it destroyed my free Shopify theme (debut). I reached out and spoke with Gabriel in PageFly support. He tried to help me, but said there was a big issue and needed to contact a developer. I revoked PageFly's access to my store, bought a new theme and it fixed the issue. I am convinced that if you download the free version of PageFly that they intentionally make it "buggy" so that you have to buy their monthly membership to fix the issues PageFly created to the store during the install of the app.
Thank you for your feedback, we do appreciate your time with us and we really want to assist you if you give us the opportunity. Regarding what you mentioned in your review about theme conflict issues, I would like to say that basically, PageFly works with all Shopify themes; however, each theme has its own working mechanism and they also run in different codes, therefore, with some themes, theme conflict issues can happen (between the theme and PageFly). The theme conflict issues don’t depend on which plans you are. And to solve these theme conflict issues, our Developers who develop PageFly need to check carefully to understand the working mechanism of that theme, and find the spots that we can add code to fix. For us, no matter what plan the customer uses, we all support enthusiastically and carefully. We always try our best to give our customers the best-supported experiences no matter what plan you are on. Please let us know if you have any questions. I would be grateful if we can assist you more in the future. PageFly | Kate - Customer Success Manager
Feb. 4, 2021
It's taking me days to do a job that should have been a day at the most. HORRIBLY un-user friendly app, VERY unintuitive. Even with the support (which is very good!) the program is still almost impossible to do anything custom inside of. Sure, you can change photos but alignments etc and getting things into their correct locations is, for lack of a better description, an absolute ballache. Cannot wait to be done using this app.
Thank you for taking your time to leave feedback on your experience of using PageFly, we do appreciate it. We all know that PageFly can make many users feel confused, especially new users because it’s not too friendly, that’s the reason why our whole team has been trying day and night to improve our product as well as the service we provide. Our support team is more than happy to be able to help you whenever you need help. Please come back to the live chat from the application so we can continue working on the problem there? Your business with PageFly is greatly appreciated and I will be looking forward to hear back from you. Best Regards, PageFly | Kate - Customer Success Manager
Aug. 30, 2022
Used to be pretty good. Howerver, with frequent update, becoming more and more hard to use. Wrong desctructure, wrong style...Always need to refresh after we update the page's structure to see the changed page. It's not a good idea to do the version update before comprehensive testing.
On behalf of the PageFly Team, thank you so much for leaving very detailed feedback on your experience of using PageFly as well as your time with our support. I read your review many times and I have noted down all your suggestions and recommendations because your feedback is very precious to us so we can know how we are doing and what we need to improve our app. I also sent you an email to seek the chance to assist you with the feedback you mentioned in your review so I hope that you can kindly check and keep in touch with us. Thank you once again for your review and I am truly looking forward to hearing from you soon. PageFly | Kate - Customer Success Manager
Jan. 26, 2021
Deleted the app and still need to remove ALL coding by myself manually. This is a complete no go! So much work for me now. Also you can only use mailchimp for email actions like newsletter signup on their pages. Very bad app.
On behalf of the PageFly Team, thank you for giving us a review on the App Store. Regarding what you mentioned in your review about uninstalling PageFly, we do understand that this is not easy work to do because it relates to code. However, we provide a very detailed video tutorial on how to do it, you can check it https://www.youtube.com/watch?v=JXglWmBZiD4&t=4s And our support team is always willing to help you with all tasks. What you mentioned in your review is the email actions like newsletter signup, we do have MailChimp and Klaviyo, you can check them. To collect customer emails, we also have Customer and Contact Forms. Please come back to the live chat from the application so we can continue working on the issue there? Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you. Best Regards, PageFly | Kate - Customer Success Manager
Jan. 23, 2021
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Hi There, When I received your review, I really wanted to know the reason for this review but it’s apparently hard for me to understand why you left a review like this. I was trying to contact you but I could not. I also checked and saw that you installed PageFly and uninstalled it after a few minutes. We would really appreciate it if you can give us an opportunity to understand the reason and assist you. Thank you. PageFly | Kate - Customer Success Manager
Oct. 9, 2023
*edited* 2 years later, I cannot recommend against using this platform enough. I needed to remove the app, and it bricked my site. I was then passed around numerous different support reps who ALL insisted I do things that had no relation to my ticket at all. Even had one tell me "we do not support custom code". The only request I made was "please remove all instances of pagefly from my site (THE UNINSTALL option doesn't even come remotely close to doing this). If you are lucky enough to find the video on uninstalling, before you know clicking the uninstall button (because why would you think a button called uninstall would actually do what it's named to do), YOU MIGHT fare slightly better. Absolute nightmare of a product, it used to be bullet proof and customer service use to be outstanding. PageFly provides an UNPARALLELED level of customer service, even with their free version (which is powerful beyond my wildest needs). I 1000000% recommend this add on/app for anyone looking for something well beyond the built in page offerings of shopify.
Thank you for giving us the chance to assist you and thank you again for sharing your thoughts, experience using PageFly and PageFly support. I am Glad to know that you are enjoying using our app. Your words provide us Huge encouragement to provide the best Customer Support You will ever see. Feel free to get back to us if you have any questions. Max - PageFly team
Dec. 31, 2020
Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here: PageFly pricing explanation What happens if I downgrade? I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best, Richard.
On behalf of the PageFly team, I would like to thank you for your detailed review. We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve. Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages. In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page. Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans I also apologize for our email because it bothered you. We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes. We are always here for you when you need us. PageFly | Kate - Customer Success Manager
Nov. 30, 2020
Customer Service is great. But I really hate this app. Everything is wrong with this app. You make one change and it changes everything! In the Editor Page it looks correct but then on the actual devices it looks all wrong. Never recommending this app ever again. Can't wait to stop using it.
Thank you for leaving feedback on the App Store about your experience with our app and support. We always aim to deliver great support to you. Regarding your feedback about our app, I truly understand how frustrating it is sometimes. We continue improving our app every day. Thank you and let us know if you have any questions or need help. PageFly | Kate - Customer Success Manager
Oct. 9, 2020
Great support, but a lot of bugs and nonsense errors, not a good experience working several hours and have all your work in the trash
Hi Felipe, I hope you have a great weekend! It has been a few days since we received the bad review from you, we have been trying to get in touch with you by phone number and email, even WhatsApp. However, we could not receive any reply. :( I would like to send you warm hugs if you are frozen somewhere. We would like to listen more to the problem that you encountered to have a full view and improve PageFly. And to help you solve the problem that you are facing. I believe that you and me - we can find out together the reasons and the most effective way. We’re always here to be willing to help you when you need, and we’re willing to give you suggestions, advice from the experts to make your store better. I hope that my email will come to you, and I am looking forward to hearing from you. Best regards, Kate - Customer Success Manager
Aug. 13, 2020
The app works and you get what you pay for but their support team has been HORRIBLE. I've been facing an issue with the facebook pixel, probably have already lost THOUSANDS... trying to figure out what the problem is. It seems like it's pagefly code interfering with my theme code but their support team has taken over a WEEK, including multiple back and forths to TELL me to "explain to them what the problem is cause they dont understand it".... For real? How about having a single person stick to a single support ticket and make sure he truly understands the issue and help us solve it? You guys have multiple support people taking a look at my ticket and that doesnt help anyone. Get your stuff together and I will make sure to update this review accordingly, but its incredible the type of support you guys provide. GEEZ....
Hi Sergio, We held a meeting and we have come up with many measures to remind and discipline the unprofessional supporters. I am truly sorry because of your unworthy experience with PageFly. I also feel embarrassed and ashamed about being their boss. We also updated the training program for all supporters. Tony is working with you, he is also our CEO. I hope that we can find out the problems. Thank you for your continued trust and using PageFly. Kate - Customer Success Manager
July 21, 2020
The "trial" only allows you to create one template. So to try out different layouts you have to delete the one you just created. How are we supposed to know if the app will do what we want? Delete our work each time? What a waste!
On behalf of the PageFly Team, thank you for taking the time to rate us on the App Store. Currently, PageFly doesn’t have the Trial plan. On all plans, even on the Free plan, you can discover all features and functions of PageFly. We truly hope that you can give us another opportunity to serve you to make your experience better. We are always here when you need us. PageFly | Kate - Customer Success Manager
July 13, 2020
This is the worst page builder I have ever used in my life. It is extremely stupid of pagefly's multi device compatibilities. I have spent many hours on designing my Home page's "for all devices" section. After that I realize my mobile version does not match the "all devices" version. This app is completely waste of time UNLESS you are super poor and looking for a FREE page builder.
Hi there, On behalf of our team, I would like to send you a sincere apology for the unexpected experience you had with PageFly. Until now, the regret is still with me like that day, I regret that you have not contacted the support team and regret that we did not have the opportunity to assist you. When I read your feedback, I feel the discomfort and inconvenience you must go through and I just wish that we had the opportunity to serve you. Thank you for leaving clear feedback for us so we can work on improving PageFly. I just want to let you know that I and my team are still here, anytime you need, and we are always willing to assist you. PageFly | Kate - Customer Success Manager
July 9, 2020
don't like t your roles...........................................................................................................................................................
Thank you for leaving us a review on App Store. I feel so sad that you did not contact us via 24/7 live chat support so we could assist you to better understand the issue you had with our app. I just want to let you know that I and my team are still here, anytime you need, we are always willing to assist you. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
June 1, 2020
Not a professional website. Lost hours and hours working on this app just have dysfunctional pages which damaged the code and slowed down the website. It might be good for a peripheral page but not to be used to build important parts of the website.
Dear, In the first few words, we would like to apologize for your bad experience when using PageFly. We're sorry to hear you were less than satisfied with PageFly. And we also wanted to thank you from the bottom of our hearts that you are giving us the second chance to support and serve you. Our Developers are trying to dig into the problem and fixing to make sure this problem won't happen again. So please do let us know if you need help and whenever you have concerns or questions, we are always willing to help you. We do appreciate your feedback. Once again, on behalf of the PageFly team, thank you for giving us the chance to make things right and serve you. We are trying our best. Kate - Customer Success Manager at PageFly
May 22, 2020
I'm disappointed. I have given many opportunities for improvement but this app is not working for me. Everytime I make an edit the pictures are not showing on other devices. Then I have to reach out to support who are nice but repeating the same story and spending hours waiting for them to provide a quick fix the problem instead of identifying the root cause is not working for me. I have already missed my deadline of launching and it is all because of this app. They did try to compensate me with a cheaper plan and they were available to help but still there has been a lot of time wasted. I work a job and I am building a business so every bit of my time is precious. When I finally get the motivation to grind and get stuff down I run into these problems and it kills my entire vibe.
Hi there, Thank you for your specific review for PageFly, we really appreciate it. Regarding our mistakes and omissions that you indicated to us, we will definitely solve them thoroughly. After this incident, we have updated our operator training procedure to raise the bar of requirements and avoid bad support to happen in the future. Thank you for giving us the chance to assist you. We are working together via Live chat window and we are trying to provide you our best service. Please don’t hesitate to contact us anytime if you need any more help. We are always willing to help you! Best regards, Kate - Customer Success Manager