Pillow Profits Fulfillment

Sept. 11, 2023

I want to cancel the subscription but i can,t se any option and want my money back .

Nov. 13, 2021

App is great; product quality is great and policies are fantastic. BUT - no instructions anywhere as to how to unsubscribe from service (if closing store or no longer using).

Oct. 3, 2021

I like the quality of the items, but the support is extremely non-responsive, it can take them days to get back to you, and sometimes they never respond at all. They have a thing or two to learn from Printify / Subliminator / Printful etc.

Sept. 6, 2020

I wanted to love these guys, I really did! The product selection is bad ass, but if you really want to destroy your store, be my guest. No joke. I believe in providing good customer service and ive had a 5 Star rating on my shop selling 2 years and within 2 months down to 4 stars. Before I signed up I was like oh the reviews are not good, but I also knew this was during covid and new online sellers came about, thinking to myself rookies!. So I decided eh lets try them out. Everything was great for a month or so and then BAM! List of issues. 1. Products get shipped but the tracking isnt updated sometimes until like days after it ships. 2. Manual orders customer address can not be updated, so if customer changes address. Good luck! It's gonna cost ya. 3. Orders will ship and just sit in China for 15-25 days or forever in purgatory. Has happened multiple times and again will cost you cause your customers are pissed. So ive also had to refund them as well. 4. Not 100% but there may be issues with products. More specific face masks. Ive had customers give me 1 star ratings and ive had customers give me 5 star ratings. So not sure there but I just know this was a big one for me that effected my store along with a set of boots. I dont know if its just customers being dicks or if the quality is just not that good. You guys, if you could get your shipping problem down, you guys would rock it in the POD world but as of right now you guys are not there. Whether ya build a plant in the US or something, but I can see this problem not going good for you guys. On that note, sellers you make your own decision if you want to use Pillow Profits or not. Me right now I am slowly transferring all my designs over to another POD company. I cant let this be a cancer to my store, but this is an honest review and sharing what has happen to me and my store. Thanks!

Aug. 14, 2020

Lamentable !!! Produits horribles, interface nul ! Pas de traduction pour les fiches produits. Je viens de jeter 29.99 Dollars à la poubelle. Comment cela peux exister ?!

July 24, 2020

I deleted the app before the 30 day trial was up and they charged me anyway, I am highly disappointed with this company and am going to report the charge to paypal and maybe shopify if nessesary.

July 25, 2020

7-25 Day 4 still no response and I have recent the emails and added new ones.7-24 This is day 3 for me and I still have not had PP respond to help with my order!!!! They opened the email several times on my mailtrack. No wonder they have a 3.4 review...l should have researched more 7-23 I am so frustrated with their customer service. FAQ says "Award Winning 8 hours" auto email says within 24 hours. I send 2nd trying to get answered. I am new at this, have an order #1 in shopify. For 2 days my app is crashed. I have yet to hear back and hate to think of losing the customer. We pay $29.99 a month for service vs other POD that do not have a charge. Is anyone able to find a phone# to call...I have not been able to locate one.

July 23, 2020

Customer service is very bad. They even challenged us to use Paypal because they said they were Paypal VIPs. Our order is not dispatched after the order is more than two months old. This is a scam and has very bad customer service

July 22, 2020

Why is PillowProfits app in shopify down? It has been down since yesterday... I need some answers now?

July 22, 2020

I am a new seller and i had some quistions about shipping methods for my shop and the support team answerd my quistions. Tank's

July 14, 2020

I have been using Pillow Profits for a few years and i stopped selling anything from them 2 months ago. The customer service is HORRIBLE. They don't send what is ordered then tell you they will give a credit only and not a refund. I will be forced to file a paypal claim for thousands of dollars worth of products. My customers are mad at me and calling me a scammer because of Pillow Profits. The products I ordered as DHL and FE Ex orders are shipped china post without any refund or notice and things from March are still not here as of 7/13. DO NOT USE THIS COMPANY.

July 8, 2020

Fuck this scam app, they never full fill the product and support seller. I will never paid any fee for this app again, scam app scam app scam app

July 5, 2020

We used Pillow Profits for 3 years and pulled them a couple of months ago. It wasn't the pandemic, but that their customer service was just inflexible and rude most of the time. We had given them a second chance and done more than $100k in orders. For the most part, their items are decent, but their prices aren't competitive with several other brands that have better customer service. Shipping times BEFORE the pandemic were not consistent. Sometimes items arrived in 2 to 3 weeks and other times it took 5 weeks. If they want to continue to successfully work with US merchants, they will need to change their system a bit. Response times aren't great. And just overall not fun to work with. You can see, whomever is responding to poor reviews also has a very standoffish and aggressive way of handling constructive criticism. It's basically the same attitude you will get when dealing with their customer service with orders. We have found much more success and profits with other companies.

July 2, 2020

I don't know man. Pillow Profits definitely has potential but my orders are not being shipped on time anymore. They take weeks to reply to a single email. I ordered a few products myself over 2 months ago but I haven't received my stuff and it still shows up as in Hawthorne. The last time they shipped any orders was on the 16th of June. My orders are overdue. I really suggest you guys hire more customer representatives. You guys are not only going to ruin small businesses but also yours. I get that there's a pandemic but the least you can do is hire more employees to answer our emails. Your customer service is awful. You guys should SERIOUSLY consider hiring more staff.

June 30, 2020

You need to contact me immediately I've been emailing you. You owe me 100S OF DOLLARS WHICH I NEED TO PAY FOR MORE FRIGGING PILLOW PROFITS ORDERS FOR CHRIST SAKE JUST PAY ME MY MONEY AS CREDIT. [email protected] CHUKKA-STORE.MYSHOPIFY.COM Please contact me immediately on +64274779627

June 7, 2020

I have used this company for a year and am now pulling all items. The latest video on shipping delays is rude and condescending. I did a sample order on 05/19 between Pillow Profits, Teelaunch , GearLaunch, and Printful. The Teelaunch and Gearlaunch were processed and delivered in less then 3 weeks despite the Pandemic (Still waiting on Printful and Pillow Profits is stuck in customs). Reason for the other quick turn arounds is they are produced in the US. Pillow Profits is tied up with China,customs, etc...Loved the face masks but this will be over before my customers get theirs. They have some unique items but prices are too high for my market.

June 7, 2020

I'm feeling unhappy with this app. Many orders still in transit, even no tracking update after 30, 45, even 60 days. So much impact to business. Terrible.

June 3, 2020

During this period, almost all suppliers in China have shipping problems. I'm really not happy about the shipping time of PP but they are still trying to solve the problem with me, and I acknowledge their efforts.

June 2, 2020

TERRIBLE- stay away! Awful customer service, long production times then way they finally do send packages they are not getting to my customers on time. This has been a total disaster.

June 12, 2020

Okay I am starting to panic. As a new customer, they are providing me zero communication or feedback. I have place several chunky $$$ orders and I am experiencing what others are stating in the reviews. Pillow Profits... PLEASE don't let us down. We all understand the current situation but don't screw us by being "grossly" late and totally disappearing from the scene with no communications. PLEASE... Received the reply - respectful and certainly understandable. I am totally sympathetic to the situation. From a customers POV, drop-shippers should understand - the oversees sources you choose to use and the shipping situations are an extension of your business. Just an opinion. But I understand and feel your pain.