POWR Form Builder Contact Form

Sept. 3, 2018

this app is too slow! when you click on the page it takes a while for the form to come up on the page

Aug. 24, 2018

BUYERS/USERS BEWARE I was using this free form for sometime then they automatically billed me the pro version after a year, this was paid for through my Shopify account which is what they make you sign up for to use the free version. They have a refund policy of 5 days from billing, the only trouble is they NEVER have to refund because the 5 days is not in line with Shopify's billing. So they charged my Shopify account on 27 June and Shopify bill on 9th August for the month, I applied for a refund on the 10th of August the day I saw the charge on my Shopify bill and POWr.io refused to refund me because it was outside of there 5 days but not Shopify's. This way they never have to give a refund because they keep telling customers it's too late. They refused to consider this dodgy behaviour, I complained to Shopify that if a app provider is going to bill through their system then they have to have policies in line with Shopify billing not their own. Marco in support was of no help and refused to escalate it to a supervisor. Their apps might be Ok for a few weeks but if you intend on using it long term be careful and don't pay for it through your Shopify account or you will be victim to this fraudulent practice too.

Aug. 8, 2018

DO NOT USE THIS APP! The main thing I look for in an app is customer support. These guys are slow to respond and there are many better form builder apps at there just do your research. Also, I deleted the app within an hour and they still charged me a month later and did not refund me and stated "it is in there refund policy." Terrible Service

June 28, 2018

Even after opting for paid subscription the form still displays their advertisement at bottom. The ticket has been created on this but no response has come. Its been more than 24 hours. Worst support.

Nov. 27, 2017

Paid to upgrade this app. Made a form and installed on my website, and without my knowledge, the app put a countdown timer on my website (Which was set to 000:00:00:00) for about 3 hours on my product page. 3 hours which I was advertising on social media and probably lost a lot of customers due to having a broken countdown timer on my website.

Oct. 18, 2017

All my forms on all my websites are down. This is crazy. I could get over never getting the emails and going into the app to see entries, but this???? Someone better contact me ASAP or refund me.

Sept. 8, 2017

I do not recommend the upgraded version of this app. I spent way to much time (overall about 90 minutes) trying to initiate the paid Premium version of this app, only to find out (through Shopify Plus) that their programming was faulty and was causing the array of frustrating issues I experienced every time I attempted to purchase an upgraded version. Additionally, with each failed payment, I received a email notification stating that I had successfully paid for the app - which was wrong. I contacted their customer support and was told multiple times that the issues I was experiencing were my own or Shopify's fault. So far, since they were notified by Shopify Plus app team that their app's issues, they have not contacted me to follow-up. I highly suggest that you DO NOT WASTE YOUR TIME with any paid version of this app and find another app to handle your form needs, which is what we are doing.

Aug. 30, 2017

Espantoso!, Luego de haber comprado el plan PRO, resulta que al instalar un segundo "plugin" tengo que volver a pagar el plan. Si quiero cambiar el formulario por ejemplo a un mini blog no puedo! Very Sad.

July 9, 2017

I am not really satisfied with this app because the code they tell you to (paste) in the page your using to create the form is not discrete. it pops out! before the form loads onto the page and is visible for a whole 4 second split. making it look unprofessional, also if you want to place a banner, slideshow, image, or video above the form like at the top in my situation it doesn't let you. Im not code savvy and thought this would clear out that issue but it doesn't you can only place an image in the page container where you place the descripition making it low and if always goes under the form never above like i want it to, It's useless cause shopify already offers that. Also you'd think with the upgraded verision for css and js you'd be getting cool background drops for the form or a logo upload above the form, but no! all you get is gradient and those little squiggle lines, swirls, and pyrimid looking outlines in the background. I would of been happy with just being able to place a BANNER! OR FULL STRIPE above the form but not even that. also they promote a lower price than the one scratched off above it but really thats the price they charge you. The plane i chose said for 9.99 but they charged me 11.99! for nothing i wish i could get my money back.

May 9, 2017

This app is absolutely awful! I'll spend HOURS editing and creating a custom apparel order form (this has happened 4 times!) only for it to freeze (the app, not my wifi or computer) and reload. I have to start all over again! I am furious. Fix this. I actually paid for the upgrade, like an idiot, and this is what I get??

April 28, 2017

Absolute rubbish. Says it is FREE, but every single time you try to publish a form, it wants you to upgrade. Misleading product. I will never use it or any other POWr plug-in. I despise being tricked into having to pay for FREE things...!!!!!

April 6, 2017

Would not suggest due to a big issue we had getting the forms that were submitted.

Feb. 28, 2017

Cannot access to forms any more. Trying to reset password. Again no email within "a few minutes" So frustrating

Nov. 15, 2016

Very sad we needed an app to supply forms for each product on our page with 300 plus pages on our site this app when it works is fine but trying to change anything is hopeless it jambs with the frozen Death Screen for ages when you are trying to edit multiple forms I cannot recommend it sorry nice guys but not up to it typically it will not accept a zero rating review so I am reluctantly adding a single star

Oct. 11, 2016

It is not free as it claims to be. The free version is so limited that it is simply not worth the while to build a form and be faced with tonnes of restrictions.

Oct. 5, 2016

Horrible app. Very slow loading up on mobile devices to the point where potential clients leave the form page. It is not $0 a month entirely. Important features which you expect to be part of the app they will charge you $7.99 a month.

March 31, 2015

Actually, if I could get a fraction of a Star, I would. The I-Frame design is not stable, the POW servers are slow, and worse, the customer service was not good for me (waiting three weeks now for someone to look into my store?!?!). To date, our forms are the only aspect of our website that yield us negative reviews from our customers. In the words of my last customer (received this today) from a review source other than our broken POW forms....."I recently had extensive treatments for skin cancers on head, face, neck and ears. I have been told to wear a sunscreen for years, but never found one I liked. The dermatologist suggested Blue Lizard products. Since I had never heard of them, I used your website to send a question before I purchased any. I have not received a reply and wonder if the products are no better than the customer service." Lost customers, lost reputation, lost revenue….I just got POWed! Having worked in many restaurants (many moons ago), I understand how hurtful it can be to get a crappy tip or a bad Yelp review...it often feels unfair given how hard work the average person never sees (it often is unfair). But then again, sometimes it's exactly what someone needs to get their business up to snuff and get it together. I am having all of my form professionally reworked. The moment they are done, I will be deleting all POWr short codes from my site. Oh here's another review on my Yotpo site (Yotpo - a FANTASTIC, very professional app)..... Yotpo Review from 03/28/15, from Frederick M... "...I sent an online inquiry via the web regarding the address where my order was going. The emails truncated one line of the address and made it appear that it might not be using the full address. In the end it was shipped to the complete address. Unfortunately no one responded to my online inquiry. Thank you. I do think anyone who buys will be happy with the product." That review is now on my Facebook too. In fact, the only 4-star reviews I have on Yotpo are due to my customer’s experience with POWr forms. The developer informed me almost a month ago that they would like to know how it was that we created a POWr form in a pop-up dialog box and that it was intended to on be a form on a page....said he would look into it and get back to me (three weeks ago)...still waiting. Done waiting because this code is affecting my business. Good luck to you POWr. Good luck to those shops that use this app. I hate being negative...."nothing good to say, just don't say anything at all.” I have no time for toys, and no money to waste on reworking code and LOST customers. Jonathan Clemmer Blue Lizard Australian Sunscreen http://bluelizard.net

Feb. 9, 2015

So broken. So so broken. Tried to initially install the app three times and received the error "this element could not be loaded". Then I visited the site and it said the app was installed so I attempted to open the app through my site and got the same error twice. Then I tried to use the report a bug feature on their website and got the same error! I finally tried to just use the code from their page to create a form on my own. Well not only did it sometimes show two forms but sometimes it would show one form and the same error above it! Nope....nope....nope....