POWR Email Popup Sales Pop Ups

March 14, 2021

This app sucks. Dont use it, it is a waste of money. this app is a scam and should be removed from shopify

March 9, 2021

one of the worst apps i've ever used. it freezes all the time and don't let you finish what you are doing

Jan. 21, 2021

This app doesn't integrate with Shopify Customers (the in built CRM of Shopify) so its rather pointless for the main use case of a newsletter sign-up form for capturing new customers...

Jan. 20, 2021

The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.

Dec. 15, 2020

Not a very easy to use app. It keeps giving pop ups to rate it. Editing the timer is confusing, with no save button. the app needs to be more user friendly for editing.

Dec. 8, 2020

Have the pro version, there is no control on the position of the popup that works. When it is to be centred it centers the pop-up both vertically and horizontally on the page, and is not reactive to where the user is. Meaning you have to scroll to see the pop-up, thus defeating the principle purpose of a popup. Disappointed with their support.

Nov. 20, 2020

I added the popup app to my Shopify store, and paid approx. $27 for the year. Hours later there was a new reoccurring charge on my account for approx. $47 a month without my approval. Exchanged emails with Arlyne, who agreed to a refund. When no action happened and she stopped responded to my emails, she called me with a sales call offering to help coach me on how to use their app - completely ignoring her promise for a refund and such DECEPTIVE PRICING. Shopify owners, stay far away from these people. Their lie about their pricing, they avoid contact, and they break their word. Terrible company!!!

Nov. 17, 2020

bugging out, tried to hit the support button but is only pre listed questions and not a live person to help out. it keeps playing older versions of my pop up not the newer ones ive corrected.

Oct. 6, 2020

Caused downtime for my website. After enabled the popup, I wasn't able to get into my website because my browser kept telling the connection is not private. This is really bad.

Aug. 12, 2020

Awful!! So many issues with its software; i tried to stick it out but couldn't bare it. The app also keeps trying to make you upgrade as the free version is so basic! So glad i chose another app. Don't waste your time...!

Aug. 5, 2020

Do not use! This App made my Shopify website very buggy and left lots of white spaces all over the pages. See here: www.unseen-art.co.uk I've contacted their support team several time to no avail. This happened 5 days ago and it's still not been resolved (even though I've now had to remove the app). It's a shame because it would be brilliant if it worked!

March 19, 2020

Review from www.octopusdenmark.com Really bad app. I spend almost two hours without finding a solution for a simple text information pop-up. Also it says that there is a free plan availble, but it keeps asking again and again for an upgrade to a paid plan. The free plan is a scam

March 16, 2020

Pretty terrible app. It does what many other apps do and it's more expensive. The free plan is good for nothing.

March 2, 2020

The customer service team on this app are a joke! Firstly I did not approve the one-time purchase of 40 something USD, I was unknowingly charged and deleted the app immediately when I realised it wasn't going to need it. When I got a chance to check my Shopify bill, I reached out to the team. I was 3 days outside their refund window and they would not refund me for the purchase. JOKE.

Feb. 12, 2020

After spending 3 hours trying to make my popup decent on my website I gave up. If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it doesn't make any sense... Anyway, I finally gave up, uninstalled few hours later the same day, and despite asking for a refund, I still got charged for a MONTHLY fee, (for 3 hours of usage without even being to get the app to work). Thanks for the scam. Cheers

Jan. 16, 2020

This app has lots of bugs. If you fool around some, you can eventually get a popup posted, but there will be lots of problems along the way. And some of them simply because of the app. For example, every second time I tapped on a popup, for some reason text was selected on the popup. I tried this on the following devices: iPhone Xs, iPhone 6s, iPhone 7, Galaxy S9, Galaxy S10, Xiaomi Mi9, MacBook Pro 2012. So this is not an OS problem, or a computing problem. Somehow I managed to get two popups laying on top of one another. Not sure how I did this. After playing with this for a while, I just restored my previous theme and started again. Thank goodness I had saved it prior to trying this app. Then there is this unpublish feature. I have no idea what it means, how it works, or how to enable it. It seems to me that the term unpublish should mean stop throwing the popup. Never figured this out. I tried to delete a popup using the delete selection. It doesn't delete. Rather it says to first unsync. OK. So I unsync and tried again. Didn't work. I then deleted the URL locations for the popup thinking this may be related to the delete. Still didn't work. Then I go back and the UnSync option has reverted back to Synced! I give up! One star. I lose my $3. You shouldn't make the same mistake. If I save one person from this hassle, this review will have been worth my time. I had a second marketing app installed from a few days ago and noted that they had an option to post popups also. So I tried with that app. Got everything working inside of 30 minutes. The results are clean. I'm not going to post the name lest someone think I am only trying to promote the other product. UPDATE: The developer posted a response to my review, and I was offered the opportunity to make additional comments. These are my comments. I'm sure there are explanations for everything I mentioned. It took the developer 500 words and multiple paragraphs to offer some explanations, which is exactly my point. The app is not intuitive. Delete doesn't always mean delete. Unsync doesn't always mean Unsync. So on and so on. Modern software needs to be intuitive. Nobody wants to study a user manual and chat online to learn a piece of software that costs $3.

Jan. 9, 2020

The worst of worst! Not helping at all, poor performance, ugly design and really limit functions! Don't buy, only when you want to waste your money.

Sept. 26, 2019

Basically useless unless you pay $10 a month. Wish I knew that before wasting my time with the free version. On the free version you can only make it trigger immediately when the site is opened.

Aug. 8, 2019

They continue to charge even after the app is removed. Even better they make this out to be your fault. They can tell if an API call is being made or to or an app used. Yet they stay quiet. There is zero proactivity to confirm if you either were having issues or if you were aware that subscriptions need to be cancelled. Not on uninstall, not anywhere to they offer you the chance or information to double confirm billing. Totally unethical. Why do you allow this Shopify? Why do you allow your app partners to charge outside of the eco system? Your customers deserve better than cowboy developers like this. -- Update Aug 9th. My response to them after they refund one last month. These guys are dead to rights guilty. It is their clear objective to remain quiet, not make this an easily avoided situation and wait for customers to notice as opposed to them being proactive -- G'Day Waylon, The issue is one of trust and customer proactivity. You setup a seperate billing connection outside of the Shopify billing system. The clear ramification of this is that if an app is removed, unlike most other apps, the charges don't stop and you keep charging. And you are comfortable with this? You are WELL AWARE of this as you have FAQ comments on this and instructing people what to do. I am sure I am not the first to complain. Since you are aware of this, it is even more disgusting how you have not acted to fix the root cause. Either by charging via Shopify, or automatically cancelling subscription plans when an uninstall is detected. Or sending CLEAR follow up emails instructing customers on what to do to finish a clean shutdown. You can clearly match active billing accounts to those with no API or data usage. A clear indication that the app is not being used. You could also further check these dormant accounts with uninstall records too and then either cancel the payments or reach out to the customer. You do not. It is such a truly horrible customer experience and a clear sign of where and how you value your customers. And it is also damming on Shopify to allow you to behave like this too.

July 25, 2019

The app began advertising an external porn site (instead of our discount offer) on my website overnight. Have had to remove and request a refund. It's obviously been hacked!