Amai PreOrder Manager + Notify

Thank you for your review. We had sent you an email few hours ago to understand your issue. Kindly reply our email or contact the support via the chat widget so we can investigate further.

Thank you for the feedback. We had tried several attempts to contact you to know the full details of the issue but until now we did not get any further information apart that the app won't work. Unless you are using a custom theme, our app will work "out of the box" in 95% of Shopify themes without any coding. We would be glad to assist you in your setup and installation should you wish to reinstall the app.

Thank you for your feedback and your cooperation by allowing access to your store. After our thorough investigation we had identified the root cause. I had sent you the full explainer via email along with the screenshots and also the actual app that is causing the slowness (11 seconds worth of loading time as compared to only 0.2 seconds from our app). Do let us know if you have any further feedback or suggestions. UPDATE 3 Oct 2022: We had made several attempts to contact you by phone and emails however we are not getting a response. Please let us know if our suggestion works or if you need any further help.

Thank you for your review. As we did not receive any support requests from you we were unable to know what is the rootcause of your issue. However, we would like to confirm that our app works for all countries. Please ensure all countries are selected in Pre-Order by Countries (by default it is turned on for all countries). Here is an article that might help: https://help.amai.com/en/articles/5806300-enable-pre-order-by-countries Please contact our support so we can look into this issue ASAP.

Update 30/8/2021: As mentioned on 27 August via call and emails, you are still at your free plan because only one product is selected. We had even sent you the screenshot and assured you that no charges were made. Hi, thank you for the feedback. Our free tier applies to one product at all times. If you want to enable the second product while maintaining the free product, please disable the first product before enabling the second. I had checked, you currently have a pre-order enabled on one product already. If you wish to enable another product, please disable the current one before turning on the second one. This includes variants as well. If you need assistance on the free tier, we are glad to assist you. As for the email notifications, as mentioned in our previous maintenance emails to our existing merchants, our first email notification feature will be release in Mid-September.

Thank you for your feedback. After checking, we realize the app was blocked by Safari's default privacy settings of blocking all Cookies. We had sent you an instruction on how to disable it via email. As for Chrome, as per our Google Meets session earlier, it is working as intended. Do reach out to us if you have any further questions.

Hi, thank you for your review. Base on our ticketing system, we had replied you within 2 hours. We had also replied the reason why the Pre-Order button was not showing up. There was no issue with the theme at all. In fact you already had 2 pre-orders made successfully. As mentioned in our email, the reason why the pre-order button was not showing is because there are still quantities available for the products. The pre-order button will show when there are no more quantities available in stock automatically.

Hi thanks for the feedback. We had never mention in our app listing that we have this feature. We also had make known about this in our FAQ. We even had a feature request message board (accessible via our app), in regards to this feature. You could go over and vote for this feature instead. https://amai.canny.io/admin/feedback/pre-order-manager/p/split-payment?boards=pre-order-manager&search=split

Thank you for the feedback. After checking through the support tickets, we had replied your issue via email 2 days ago with the resolution and another follow up email a few hours ago. We will make attempts to call you later. Thanks. Update 5th May 2021: As communicated via email, this issue had been resolved. Do let us know if you have any further questions.

Thank you for the feedback. As the issue is theme specific, we require more time for the fix. Upon investigation, we are now compatible with the themes that you are using.

Thank you for your review. First of all, your statement is misleading and false. The app is FREE TO USE as long as you turn on only ONE product and there is NO 7 day free trial. The discounts can only be use if you are using the paid plans. All these had been stated clearly in our PRICING portion of the app page. The terms are also stated during the installation page in which you will have to approve during installation. We had even explained to you in depth that the free tier of our app is not a trial. UPDATE 03/03/2021: There is no 7 day free trial notice in the Shopify App Dashboard or our App's Dashboard as mentioned. We had tested it on our stores as well as verify if with our Free Tier customers. The merchant had not provided any proof of the 7 day free trial showing at his app dashboard. Please note we ultimately did not approve the 1 month free trial for this merchant as we find it unreasonable to provide preferential treatment to a merchant just because they gave us a bad review. Leftover codes in a store after uninstalling the app using the uninstallation feature in the App dashboard is a standard Shopify behavior. We had stated this clearly in the "Please read this before uninstalling" portion of the app which is placed in every page in our app which provides the necessary steps needed to uninstall the app.

Hi, thank you for your feedback. Please note that no app can charge a merchant once they had uninstalled the app. It is simply not possible. This is part of the Shopify's logic to protect merchants from being charged by apps after they had uninstall it. Upon checking your records, you had not uninstall the app from your store. We believe you click on the Uninstall button in the app but did not proceed with the next step which is to uninstall it from your store. As mentioned in the FAQ and also the pop-up instructions when you click on the Uninstall button, you are required to go to the Shopify App page and make the uninstallation from there. Please complete the steps by uninstalling the app from the Shopify > App panel to complete the uninstallation process. You may refer to the following FAQ which could be found at the main page of our app: https://help.amai.com/knowledge/how-to-uninstall-pre-order-manager Please note that upon uninstallation from your store, the subscription will be cancelled automatically. Your refunds are already in process. I had also sent you an email with the screenshots.

Hi, thank you for your email. We had emailed you on 12/11/2020 on the resolution. After investigations from our dev team, there was no issue with the variants and it is working as intended. One possible reason is that you had turned on the geolocation for the variants and is accessing the variants at a different location or with a VPN turned on.

Thank you for you feedback. Based on our ticket records (which was registered under another store's name), we had gotten back to you in less than 1 business day. Based on our email replied on 01/10/2020 we had mentioned that after writing to your 3rd party shipping app, they were unable to provide us with a solution. We will resend this email to you again and contact you via phone should you had missed out on the previous email.

Hi, thank you for your feedback. We had tried to contact you several times via phone and email for the past couple of days in regards to this issue however, we are yet to hear from you. Thank you for your suggestion, we had logged down your feature request in our message boards. For more information on how to access our message boards, please refer to the following FAQ: https://help.amai.com/knowledge/how-do-i-submit-a-feature-request

Hi, as mentioned in our FAQ, some themes require additional coding to ensure the Pre-Order button is shown as they are coded differently. The tags shown at your side bar could be hidden as well. https://help.amai.com/knowledge/why-is-the-pre-order-button-not-showing

Thank you for your feedback. This is a known issue with Shopify that codes will be leftover in the Themes after uninstallation. We would also hope this issue could be fixed as this is a common issue that developers are facing. You may refer to the URL here for more clarification: https://community.shopify.com/c/Shopify-Apps/How-to-uninstall-apps-complete/td-p/665533 Hope this clarifies that the situation that you had mentioned is beyond our control and if you need further assistance with the removal, we are glad to help.

Thank you for the feedback. We would like to clarify that the product photos displayed on the store is uploaded at the main Shopify Product page and not at our app. I had dropped you an email to clarify further.

Hi Julia, thank you for your feedback. Our app is compatible with the Safari version you had mentioned. We had sent you an e-mail in regards to troubleshoot this matter.