Amai PreOrder Manager + Notify for Shopify

Amai PreOrder Manager + Notify

Sell more with Pre-Orders, Back-In-Stock Alerts & More.
Rating
4.2
Feedback
533
Reviews
Chart
#2,049
Shopify

All reviews

1 / 5 Share
May 26, 2021

Uninstalled the app and it left behind code and there is no way to remove it. So now I have to hire someone to go in and remove it.

Store Using app Total reviews Average rating
Everything Dirt About 1 hour 5 3.0
Developer Reply

Thank you for the feedback. Please note that this is standard Shopify behavior where the codes of the apps are not remove automatically if you uninstall the app via Admin Panel. This is a widely known issue. You may read all about it here: https://community.shopify.com/c/Shopify-Discussion/App-Residual-Code-After-Uninstallation-Ever-Caused-Trouble-for/td-p/664489 That is why we had included the is a "Uninstall" button in app and also a note in-app providing you the instructions on how to uninstall the app. In addition, you may contact our customer support anytime to remove the codes manually and there is no need to hire someone else to remove it as they might not know the codes that were added into the themes.

1 / 5 Share
May 10, 2021

Settings don't save, and when we launched with pre-order option - we weren't able to convert sales because the app didn't work. We submitted many support messages and even upgraded further to the premium paying level and weren't able to resolve the issue still.

Store Using app Total reviews Average rating
leansweets 9 days 1 1.0
Developer Reply

Thank you for the feedback. We had just sent you an email in regards to the resolution of the issue. We will call you tomorrow in regards to this. In regards to this issue, we had received your inquiry at 12.40pm and responded within 2 hours. As this requires escalation to our developer, we need more time to look into your issue.

1 / 5 Share
Feb. 16, 2021

Don't use this app !! After uninstalling the app, the add to cart button is not working, we lose a lot of traffic and conversion, and nobody from the development team resolves the problem We are still waiting for the customer service response but it looks like they don't know what to do in this case.

Store Using app Total reviews Average rating
Silk & Salt About 1 hour 6 3.8
Developer Reply

UPDATE 23/02: As mentioned in our email and also as explained to Shopify, the issue was not caused by our app. As explained, the codes in your theme before installation and after uninstallation of the app is exactly the same.

1 / 5 Share
Feb. 11, 2021

The app was great, but with some bugs. The support team connected via a Collaborator account and broke the collection pages by inserting a script that was running on an infinite loop, probably a bad attempt to show the Pre-order button on the collection pages.

Store Using app Total reviews Average rating
Union Lighting & Decor 27 days 2 3.0
Developer Reply

Thank you for your review. We apologize for the inconvenience caused.

1 / 5 Share
Feb. 9, 2021

After install and many back and fourths 5 days past with no fix. We were about to uninstall and they messaged me and asked us to wait a little longer for them to find a fix. 4 days later no fix and they just tell me someone will look at it soon. It didn't work from day one and there is no support. I can't wait forever!

Store Using app Total reviews Average rating
Black Forest Wood Co. 6 days 8 3.9
Developer Reply

Thank you for the review. After checking our ticketing system, these are the series of events: - When you first contacted us your 5 February, we responded within 2 hours. Subsequent correspondence was between 5 minutes apart. - During diagnosis we realize that one of your app is conflicting with our app 's JavaScript and did a fix on 6 February and place it on the backup theme. - It was only 2 hours ago you wrote back to us mentioning that you just tried the backup theme and it is not working. - There was no wait for 4 days for the fixed. The fixed was offered 1 day after the issue was reported but there was no reply from your side until 2 hours ago.

1 / 5 Share
Jan. 24, 2021

Would love to give this app 5 star, but the app does not work and support seems to be missing. Currently my pre order / add to cart is missing after activating it.

Store Using app Total reviews Average rating
Bicycle Booth 1 day 12 2.2
Developer Reply

Hi, thank you for the feedback. Based on our records, we had called you (but no answer) 5 hours after you had sent a ticket via the chat. We had sent an email shortly after.

1 / 5 Share
Dec. 23, 2020

DO NOT DOWNLOAD THIS APP IF YOU HAVE SUBSCRIPTION OFFERINGS ON YOUR SITE. We downloaded this app and did not implement anything and it caused our site to go down. We had to bring in a developer to fix the issues caused by this. It ended up being a very expensive and ridiculous issue.

Store Using app Total reviews Average rating
Canopy About 18 hours 14 4.7
1 / 5 Share
Dec. 4, 2020

At first it was working great, but then it started selling out of stock products to customers without notifying them that they were pre-orders. I had quite a few orders go through right before the holidays and the customers were not happy when they found out that they wouldn't be ready in time for Christmas, because they thought the items they purchased were in stock. I checked everything to make sure the preorder manager and my inventory were properly installed. I really wish it worked reliably, because it's easy to use and customize, but it just isn't reliable and it caused damage to my brand.

Store Using app Total reviews Average rating
Ice + Dust Pottery 3 months 2 2.5
1 / 5 Share
Sept. 14, 2020

I am really struggling with this app - it's not counting down the stock so has the potential to oversell so can't not roll it out to all my 'coming soon' products. HELP is really nice but despite giving them access to my site, I am a week further on and still haven't got a solution - just a 1 line response from their development team which doesn't help. I am massively disappointed as this gets such great reviews and I had high hopes for it.

Store Using app Total reviews Average rating
Fat Lad At The Back 25 days 5 4.0
Developer Reply

Thank you for your feedback. Based on our investigation, the app clashes with your current warehousing app. We apologize that it did not work with your store.

1 / 5 Share
Sept. 2, 2020

Diese Bl.de App läuft in Tag System. durch eine Deinstallation wurde die Apps bei behalten und wurden Kategorien erstellt die kein Mensch braucht. Ich habe auch ein Pre order System allerdings von Haus aus mann muss sich nur etwas in der Community um schauen. Diese App hat mir Zeit und Nerv geklaut und dachte es wäre echt was tolles. Nicht zu empfehlen.

Store Using app Total reviews Average rating
Genkidama.de About 1 hour 2 2.5
1 / 5 Share
Sept. 1, 2020

Ok, but pretty buggy and doesn't take into account the pay now buttons in some templates. Also, it is pretty deceptive in how it sneakily charges you automatically if you turn on more than one product, so you end up getting charged without really agreeing to it. It is also really hard to find out where to unsubscribe so that they stop charging you.

Store Using app Total reviews Average rating
1 / 5 Share
Aug. 18, 2020

Use un producto y me quieren cobrar. Espero que mañana cuando revise ya no se encuentre en mi factura porque no tienen porque hacerlo.

Store Using app Total reviews Average rating
Lomvok 40 minutes 1 1.0
Developer Reply

Hi, we had checked with Shopify and no charges were made.

1 / 5 Share
Aug. 8, 2020

Since the management of the app changed, the support is very poor. No reply since a week, very disappointing. The app is full of bugs - deletes other products from the cart, you can't update pre-order items quantity. it's a mess.

Store Using app Total reviews Average rating
Naughty Linen Over 4 years 5 3.8
Developer Reply

Hi, We had checked our ticketing system but we could not find your ticket on 30 July. Can you resend your email to [email protected] ?

1 / 5 Share
July 13, 2020

Customer service is very slow, and app intermittently keeps on failing on our specific products and store.

Store Using app Total reviews Average rating
Jekyll and Hide Over 2 years 2 3.0
Developer Reply

Thank you for your feedback. Our typical response time was within 1 business day. Based on our ticketing system, it seems that we had responded to you within that timeframe. Do let us know if you require any further assistance and we are glad to help.

1 / 5 Share
June 30, 2020

I tried this application and I want to say that it is not suitable for a store that sells relevant goods, since it prescribes the same tags for the product. Moreover, I could not uninstall the application, according to the instructions, since it is not complete. I contacted the support service. They work very slowly. And they reported that they uninstalled the program, but that was not so. Hence the conclusion: your business can suffer greatly if you try to use this program. Do not risk it.

Store Using app Total reviews Average rating
BabyToMove 6 days 9 1.8
Developer Reply

We apologize for any inconvenience caused during the uninstallation process. We had since assisted in clearing the codes. Do let us know if you require any further assistance.

1 / 5 Share
June 26, 2020

Thanks to this app customers checked out without the preorder info available even though i have it enabled and it shows its enabled. Not to mention their phone browser is terrible and wont let you hit save at the bottom because their chat button is in the way

Store Using app Total reviews Average rating
Makeup Scientist About 1 month 7 3.0
Developer Reply

Thank you for the feedback. We had tried to contact you via email a few times to understand this issue better but there was no reply.

1 / 5 Share
June 18, 2020

I installed it to test the feature. Just tested for 10 minutes. Maximum charges were charged. I have not consented.Is it a suspicious app?

Developer Reply

Good day to you. As mentioned in our Pricing plans the Free Tier is only limited to one item. If you had accidentally activated more than one item, kindly provide us your Shopify URL and we will process the refunds.

1 / 5 Share
June 16, 2020

WORST APP EVER, DONT EVER INSTALL, IT WILL DAMAGE YOUR PAGE CODE!! DO NOT INSTALL, WORST APP EVER, PLEASE SHOPIFY DELETE THIS APP!

Store Using app Total reviews Average rating
Lunamar About 3 hours 5 3.4
Developer Reply

Dear user, we apologize for any inconvenience caused during the uninstallation process. I had sent a request to help you to uninstall the application via email. Thank you.

1 / 5 Share
June 9, 2020

I uninstalled this app and it destroyed my test product. After uninstalling my products add to cart button is gone, and my new pre-order app won't work. @Developer where is your dirty code that you left behind? Really frustrating experience.

Store Using app Total reviews Average rating
Doublemoss About 6 hours 3 2.0
Developer Reply

Thanks for your feedback and sorry that you've faced such difficulties. We tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!

1 / 5 Share
May 20, 2020

This app has a pretty big flaw that needs to be addressed. Basically it won't change the button to a "preorder button" if the user has a non-preorder button in their cache. In layman's terms, if the customer has viewed ANY other product pages (with their respective buy buttons) before going to a preorder page, they won't see the preorder button or button notification information because the normal "add-to-cart" button is still in their cache. So the app only works if the customer hasn't viewed any other products first, which is a fairly common thing. Spur-it only offers one solution which is, and I'm not joking here, "Just let your customers know to clear their cache" Yea, sure, let me just tell each customer to clear their cache before looking at a preorder item. Heck, the main reason for having a preorder Button is that customers don't read jack & squat, and need to be informed at the point of purchase, so this bug undermines the entire purpose of the app. It needs to be fixed before I can recommend this app to anyone because customers get REAL angry if they buy something and it doesn't show up when they expect it (which will happen if the button doesn't switch to a pre-order button and they assume it's just being added to their cart.) The customer service team was responsive and listened to my complaint and says they plan to address this eventually, but until the app itself is fixed, I cannot endorse it. I hope one day to return and switch this to a 5 star review.

Store Using app Total reviews Average rating
Sanshee Over 4 years 11 3.8
Developer Reply

Thanks for your feedback! We tried to contact you via email and over the phone in order to discuss the situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!

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