PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,432
chart
#2,707
All reviews
Rating Breakdown
Review RSS Feed
Jan. 10, 2024
Early support is effective for onboarding. We've had issues since in terms of Products showing as Enabled for Pre Order - but no Pre Order functionality. As with most 3rd party Apps, these guys are intent on sending Articles designed to fix problems instead of offering genuine service. It's only when you advise of cancellation that you get some movement. Kudos to the first App that actually supports their product and offers genuine value for money - they are thin on the ground. Pleasingly the glitch in their platform that was causing the failure has now been fixed and we are once again operational
Thanks for taking the time to write this review! We appreciate you giving us the chance to improve our product and services. I want to make sure your experience with Pre-Order Now is a smooth ride from now on! Hannes Bez | Director of Customer Experience
Jan. 8, 2024
i havent used it yet, but i had some issues setting it up and the customer service was very quick and efficient at solving my problems
Hey, Salted Co. Fancy Cocktail Nuts and Team! Thank you for your kind words, we appreciate it a lot! I'm glad that our support team was able to help you out with the issues you encountered. If ever you stumble upon any other problems, or if you need any help, please don't hesitate to reach out to us!
Jan. 8, 2024
Awesome app and customer service is best!
Hi there Knox Incorporated! We take pride in the customer experience we provide and we're happy that we're able to help you out! Please let us know if there is anything else our team can help you out with. Thank you for choosing Pre-Order Now!
Jan. 5, 2024
Chrages on me even after i uninstalled the apps
Thank you for taking the time to let us know. I'm really sorry about this experience. We'll be in touch to work with you to try and figure out what happened. Hannes Bez | Director of Customer Experience
Jan. 4, 2024
Great support from Alina, was quick, supportive and answered all my questions with ease. Highly recommend.
Hi Bubblgum and Team! Alina is a gem, isn't she? I'll make sure that she gets the recognition she deserves. Your feedback will surely make her day! Thank you for choosing Pre Order now for your store's needs. Please reach out if you need help with anything else!
Dec. 30, 2023
Does not work.
Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site! We will keep trying to get in touch with you to make things right!
Dec. 29, 2023
Unpleasant experience with "Website On Demand." They claim to be available whenever needed, but their presence is inconsistent. The lack of 24/7 support is a notable drawback. They emphasize their shorter working hours on weekends, expecting understanding even for customers across the globe. The application is challenging to set up and can be confusing at times. I experienced significant stress trying to identify orders for specific pre-order dates. The inability to use partial payment due to my theme not being the 2.0 version added to the frustration. There was no initiative to check my theme by the support team. Overall, their approach is not proactive. I've decided to discontinue using their services.
We are so sorry to hear about your experience! We've been trying to get in touch directly to work through your concerns. Our team prides itself on our customer service and we'd love to work with you to make things right!
Dec. 27, 2023
Seems easy to use, looking forward to the 14 day trial run. Thanks, -Ollie
Thank you for choosing Pre-Order Now Ollie Innovations LLC! We're glad to hear that you're having an easy time using our app! We hope that you continue to use our app for your store's pre-order needs. If you need help with anything, please let us know! Our team will get back to you as quickly as we can.
Dec. 26, 2023
the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us
Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but we haven't heard back from you yet. I would love to fix this problem for you - if you're still open to working with us, please reply to the support ticket or reach out to me directly at [email protected] and I'll make sure we treat this as a top priority! Hannes Bez | Director of Customer Experience
Dec. 21, 2023
App works perfectly for everything we need it to do, and support has been amazing solving a few little display issues.
Hey there ABC Bikes and Team! Thank you for taking the time to leave an amazing review! We're glad to hear that our app is giving you exactly what you need. Our support team is also happy and thankful for your feedback. Thank you so much for choosing Pre Order Now! Please reach out if you need help with anything else!
Dec. 19, 2023
This app does what it says. Works well. We asked their staff to help change button layout and message position. One of their staff named Amandeep is really helpful. So easy communicates with him, and just done the job in 5 minutes. Amazing. One suggestion is, this app should list product title, what product is related to customer notification email. Currently, it provides a variation ID, it can be searched in shopify to find related product. But you know, can be done better. Overall is excellent. Highly recommend.
Hey Double Bay Hardware and Team! This is one of the best reviews I've seen, ever! We appreciate your honest feedback about our app and the customer experience that our Specialists provide. We are very thankful for your support. Please let us know if there is anything else we can do for you. Our team will be glad to help!
Dec. 15, 2023
Very good. And simple
Hi there HIRACHY and Team! We're excited to hear your feedback and thrilled to be part of your store's success! Thank you so much for choosing Pre Order Now. Please let us know if you need any help!
Dec. 14, 2023
impossible to navigate, and does not work correctly. takes way to much time and effort. someone needs to come up with something simple.
Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can do to improve, but I'm not sure we've got a current email address on file. I would love to turn this experience around for you, so if you have not received our emails yet and you're open to chatting about this, please reach out to me at [email protected]. Hannes Bez | Director of Customer Experience
Dec. 12, 2023
Hey Bulldog Chic and Team! Thank you for taking the time to leave us a 5-star review! This helps a lot. Please feel free to reach out if you need any help. Thank you for choosing Pre-Order Now!
Dec. 11, 2023
Way too painful. Creates Pre-Order options with discounts that you can't modify. Adds both Checkout Now and Pre-Order buttons to the checkout screen when it is only supposed to trigger on zero stock - I asked for support and was told that it was a problem with my theme - which was actually working perfectly before i installed this crappy app.
Thanks for this honest and direct feedback. I'm sorry about the problems you experienced. Our developers are taking a closer look at the issues you mentioned. I do want to note that my support crew did not mean to imply that your theme is broken, but rather that the settings for some of the functions you were struggling with are controlled through your theme and not through our app. This is a common setup for lots of Shopify apps, since they are all integrations with the code that controls your store (which includes your theme). Having said that, we will be looking at that to see if we can simplify the experience for our customers. I will reach out to you in a separate email as well to see if there's anything we can do to make this better for you. Hannes Bez | Director of Customer Experience
Dec. 8, 2023
Great support!!
Hey there MAI CHILE and Team! Our support team had an amazing time helping you out! Thank you for making our day by leaving a 5-star review, we appreciate your support. Please reach out if you need any help. Cheers!
Dec. 6, 2023
I was charged after i uninstall it 30-40 minutes later.
Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial. I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you. Hannes Bez | Director of Customer Experience
Dec. 5, 2023
very helpful staff responds in minutes!!
Hi Rocker Racing and team! Thank you for your amazing review of our team! We work hard to ensure that we provide an accurate and timely solution to our merchants, and we're glad to help you out! Please let us know if there is anything else you might need assistance with. Cheers!
Dec. 1, 2023
Excellent functionality paired with out-of-this-world support! The team was friendly, fast, and extremely efficient in helping me set up the pre-order function in my Shopify store. Highly recommended for seamless integration and top-notch service.
Hi Dandy Records and Team! Thank you for your detailed and honest review of our app, we appreciate this a lot! You made our team's day with such amazing feedback! We'll continue to work hard so we can provide you with excellent customer service consistently! Please reach out if you need help with anything. Cheers! Regards, Sharky Team Supervisor - Pre-Order Now
Nov. 28, 2023
Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.
Hi there Apotheosis Comics team! My name is Sharky, Team Supervisor here at Pre-Order Now. I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running? Your satisfaction is our highest priority, and your feedback is very important. We look forward to hearing from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now