PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,432
chart
#2,707
All reviews
Rating Breakdown
Review RSS Feed
Nov. 28, 2023
The service was immediate and and smooth, your company resolved my issue, so far I am very pleased. Amandeep offered great service.
Thank you for your kind feedback! Amandeep is one of our best specialists, he'll surely have a blast once he sees your review. Please let us know if there is anything we can do to make your experience even better! Feel free to reach out if there is anything else we can do for you. Cheers!
Nov. 27, 2023
Setup is fairly simple. The issue we have found is that as the app loads last on the store, the add to cart button doesn’t turn to a pre order button until every element on the page loads. We’ve seen a number of customers checking out without the preorder app registering it as a pre order as they clicked add to cart too quickly. This kinda makes it pretty useless - we’re now having to chase all the customers who ordered thinking the product was in stock.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right! Hannes Bez | Director of Customer Experience
Nov. 25, 2023
B
Thank you for leaving a review, we really appreciate it. We'd love to hear your feedback! Please let us know if you notice anything that needs improvement or if there are things that need to be fixed. We take your insight seriously as this helps us continue to improve our app. Thank you for choosing our app! Please let us know if you need any help.
Dec. 3, 2023
After an initial negative experience, i am amending this review as they have gone above and beyond with their customer service. The app is good, i m testing now to see if sales uplift.
Thank you for taking the time to let us know about this experience. I'm so sorry about this. I'll be reaching out to you personally to see how we can make amends. I've also made sure that the technical issue which resulted in this poor experience has been fixed. Hannes Bez | Director of Customer Experience
Nov. 11, 2023
The app is simple to use and provides value to our guests. The support team is responsive, prompt, and professional.
Oct. 31, 2023
Has everything we were looking for in features and ease of use, we're very satisfied with this app. As far as support goes, they have been outstanding with quick replies and fast fixes.
Thanks for this review. We pride ourselves on our features and great service!
Oct. 13, 2023
great
Hello PureVision, Thanks for leaving this 5-star review! The Pre-Order Now Support Team
Oct. 9, 2023
The app's functionality is not compatible with my theme, and they didn't specify the themes they are designed to work with. It has been two weeks since I first encountered the functionality issue, experienced poor response times, and feel like money was wasted on it
Hi Styled Aesthetic, We’re sorry to hear that you’ve had these difficulties with our application. The app is compatible with the vast majority of Shopify themes but does sometimes require additional support for themes with custom development. Regarding our response times, we can see from your tickets that you received prompt support, except during an overnight weekend period. Our support agent replied to your ticket as soon as their shift started and provided next steps on resolution. We’re very positive that our recent feedback will enable your developers to resolve the issue.
Oct. 5, 2023
We had a significant issue arise, and the support team was able to have it fixed relatively quickly! Other than that this app has been very easy to use and implement. Would recommend!
Greetings Era Design, We appreciate this review and for you taking the time to acknowledge the support you received. It is great that we could assist you and help you set up your application the way you desire. We are here to help whenever you need. The Pre-Order Now support team
Oct. 3, 2023
Much easier to set up than another app I tried and does not charge you for every transaction like another app, flat fee and Aman was very helpful in assisting me get it set up for my business.
Hello Littlest Angel Candle Co., Thanks for leaving us this great review! We appreciate that Aman was able to help you set up your business. We provide this free service to all of our merchants and hope that you will reach out if you need us. The PreOrder Now support team
Oct. 1, 2023
Effective app ! Quick and reliable response from the support team on a sunday...
Greetings Apoticaria, We appreciate that PreOrder Now is giving you what you need for your store. Thanks for leaving us this review and for seeking and receiving the support you needed. The PreOrder Now Support Team
Oct. 1, 2023
Roel helped a lot & fixed my problem in less than 10 mins! Thank you
Hi there Face by Dallas Lash God, We appreciate you leaving us this 5-star review. It is great that Roel was able to quickly assist you and fix what you needed. Don't hesitate to reach out anytime you need us! The PreOrder Now support team
Sept. 25, 2023
Hello Undertheoaktree, Thanks for leaving us this 5-star review! We appreciate it!! The Pre-Order Now Support Team
Sept. 22, 2023
We had to set up Preorders in a big hurry after going viral on social media. We sold out of inventory really quickly, and needed to get a Preorder option up and running within a day. This did the trick! There was a glitch temporarily with the code -- it affected our product image display on mobile. I contacted support, and they were super responsive. They had the issue corrected within a couple of hours, and we haven't run into any other problems. All in all, a very good app experience.
Hi there Simple Alchemy Co, It is great that you took the time to leave us this review and we appreciate that you were able to get what you needed quickly through the support of our team! It is great that Pre-Order Now can provide the options you need for your inventory. The Pre-Order Now Support Team
Sept. 20, 2023
Our theme wasn't supported right off the bat. The functionality was limited initially but thanks to the support team they were able to go in and make everything work as advertised. Very friendly and easy to communicate with. Highly recommended!
Hi ParSkins, We appreciate the time you took to leave us this review. We are very serious about providing the best customer experience possible and are thrilled to hear that you received such good support from our team. As always, we are here to help!