PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,432
chart
#2,707
All reviews
Rating Breakdown
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Sept. 17, 2023
Just getting started with the app, but had great support in setting it up. I dedicated my Sunday afternoon to improving our pre-ordering process. I had a few questions and hit a few walls in getting the app setup. The team on live chat were super responsive and helped me quickly solve the problems. The front-end CX of the app looks great and we've alot of questions on pre-order delivery times. So I'm expecting this will really boost our pre-order conversion. We're off to a great start!
Hello Marmeren Tulp, We so appreciate you leaving us this 5-star review and we are glad that you reached out to us for assistance in getting the app setup. Thank you for recognizing our support team and the value they bring to the merchant experience. We are here if you need us! Stephanie and the Customer Support Team
Oct. 18, 2023
EDIT (original review below): We ran a pre-sale on t-shirt designs and the app did not send payment emails for some sizes but it did for other sizes. The emails with the payment link are sent from the app company, so we can't reach out to the customers directly to collect payment. We've been waiting for almost 3 weeks for a resolution and it appears we'll lose thousands in sales revenue. The support is not very supportive or responsive. This app is actually a little more difficult to use than I thought. Customer service is still fine with only a little bit of a delay. I've changed my mind on the app being intuitive over all but as I've started using it more, I keep having questions that aren't easy to resolve on my own. This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.
Hi Tees 4 Togo, We’re very sorry to hear that you’re experiencing this problem and have not received a proper resolution. We will be launching an internal investigation to determine how to prevent this from occurring in the future, and a member of our team will be reaching out to you today.
Sept. 13, 2023
Great app and great customer service. Would definitely recommend to enable pre-orders on your site.
Greetings to you DuroMax Power Equipment, We appreciate you taking time to write this 5-star review! We strive to assist our merchants in any way that we can and we are happy that you used our customer support service to assist you with your app. Thank you for using PreOrder Now for your store needs! Stephanie and the Customer Support Team
Sept. 12, 2023
I can only recommend
Hi there FAITH, We appreciate you leaving this review of recommendation for the PreOrder Now app! We love that you are benefiting from this app and we appreciate you taking the time to recommend it! Stephanie and the Customer Support Team
Sept. 9, 2023
These guys are literal scammers, and their app is messed up in so many ways. They block you out from using the free version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium. I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee. You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium. I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app. One advice: Stay away from this app.
Hello Solar Balls, We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here. The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial. We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account. The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan. We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat. Stephanie and the Customer Support
Sept. 2, 2023
Honestly, the app was pretty cool when it was actually working, but that only lasted about a week. The support team was quick to respond, but it felt like they were kinda lost on how to fix things. If something wrong happens, be prepare for answers like "for your theme specific". I'm using the Dawn theme, which is super common on Shopify, and I didn't mess with the theme code. So, if you're using Dawn theme like me, you might want to think twice about using this app. We had issues with synchronization, and it took them several days without a solution (or even explanation). The last time I checked in on the problem, all I got was a "seen" notification without any reply. Update: I am hopeless trying to explain the same problem to Support for so many days without getting anywhere. Uninstalling the app now.
Hi Rotorquest Inc, We’re very sorry to hear that you’ve had this experience with our application. We’re not sure what you are referencing pertaining to the Dawn theme, as there are no conflicts with this theme and our app, and we did not see it mentioned in the relevant tickets. The synchronization issue was caused by a recent server issue that causes changes to take time to be reflected on the front end. Unfortunately, this issue can be difficult to replicate and surfaces intermittently, which extends the time it takes to resolve. Our developers are currently working to fix this issue, which should be resolved shortly. Although we did reply to you on September 4th, we do apologize for the issues you’ve had here. We will reach back out to you as soon as a fix for the synchronization issue is confirmed and deployed. Stephanie and the Customer Support Team
Aug. 31, 2023
Great i had some trouble at first but Alina helped me fix all the issues i had!
Hi WorldTakers, Thanks for leaving us this nice review! We're very gratified to hear that Alina helped to fix all the issues you had, she is a great recent addition to our team! Stephanie and the Customer Support Team
Sept. 21, 2023
Would not recommend this app, I installed it and opened my pre-orders, but so many things went wrong and it has cost me a lot of money. Automatic shopify discounts cannot be used when people place a pre-order via this app. Our customer support had to manual pay back all customers that didn't recieve their automatic discount (and my abandoned chart rate went skyhigh because people didn't buy because they didn't recieve their automatic discount) The app has to load in order to show the 'pre-order' button at a product. So first it shows the normal 'buy now' button, and when the page is completly loaded, it changes to a 'pre-order' button. So when people click fast, they can still order an item that is not available. And the notify-me option doesn't work at all, with the result that I have a list of customers that want to buy my product, but you can not export and I can only one-by-one copy then, search the product ID in Shopify and send a manual email. All together this app has cost me a lot of money and loss of income and I would definitly not recommend anyone to use it.
Greetings Dutchies, We're sorry to hear that the app is not currently working well for you. Regarding the automatic discount problem, this issue is caused by a compatibility conflict between our application and Shopify’s automatic discounts. This occurs solely when discounts or partial payments are enabled within our application while the “purchase option” remains disabled. Our support team had advised you on August 25th to disable this in order to resolve the issue with the other Candy Rack application installed on your store. The loading time that you’ve observed is likely due to other files and/or scripts installed on your store. It’s advisable to optimize your theme by removing unnecessary elements; this should also serve to speed up your entire site. We’re unsure exactly what you mean by this; there may have been a miscommunication here. We have escalated this internally and a member of our team will be reaching out to you to clarify and resolve this issue. We fully intend to fix the problems that you are experiencing and we're very confident that we can get your implementation where it needs to be.
Aug. 23, 2023
Fast customer service. I was able to get help when I did not understand the app at first. This is s good app to use since I am new to being a business owner.
Hi there OutcastedGrams, Thank you for taking the time to give us this 5-star review. We appreciate that our fast customer service was able to quickly assist you in understanding more about your app. It is fantastic that PreOrder Now can help your business needs. Stephanie and the Customer Support Team
Aug. 22, 2023
Great customer service. Does what it says it suppose to do. Great for Pre- orders and subscription orders.
Hello Tropic Tan, Thank you for leaving us this 5-star review. We are pleased to hear that we provided you with great customer service and that Pre_Order Now is giving you what you need for your store. Stephanie and the Customer Support Team
Aug. 17, 2023
Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!
Hi there Hornit UK, Thanks for reaching out to us and leaving us a great review. We are glad that you could use Aman's assistance to help you with your app. In regard to the loading page, we could employ a preloader to your app and it may be a work around for your store. Please know we are here if you need. Stephanie & The Customer Support Team
Aug. 14, 2023
Great customer service. Thanks Aman for your assistance today. Fast, responsive and resolved the coding for my pre-order buttons
Hi there KOC Apparel, We appreciate you taking the time to give us such a great review. The customer support service that Aman provided is what we strive for with all of our merchants. It is great that you could get fast service and could get the coding you needed with Pre-Order now. Stephanie & The Customer Support Team
Aug. 1, 2023
Josh was incredibly helpful and fast. I had a small issue with my button not working and it was fixed so quickly!
Hello Little Fire Faith, Thank you so much for your positive review. We are glad that Josh could quickly help you to fix the button you needed for your store. It is great that Pre-Order now can help you with your store needs. Stephanie and the Customer Support Team
July 27, 2023
great app works well, i had a little issue with the mixed cart warning, but they fixed it up right away. thanks
Greetings CRAFT2U, Thank you for your glowing review. It is great that you reached out to customer support and we were able to assist you quickly with the mixed cart warning. Do not hesitate to reach out to us at anytime. Stephanie & the Customer Support Team
July 25, 2023
love this app perfect for pre order items, i had a small inconvenience and they answered right away i will recommend it
Hello 18 INCHES, Thank you for your 5-star review. It is great that support was able to quickly assist you and take care of your requests. We are happy that Pre-Order Now can benefit your store. Stephanie & the Customer Support Team
July 23, 2023
I actually logged into this app to delete it. I love the idea, but since adding it to my shop it has reduced my sales by playing havoc with the online store. Customers cannot use the drop downs in my store as when they go to the checkout their selections have changed to the top selection on any product. Not what they have chosen. I cannot recreate it and your support people cannot create the issue, but I have so many complaints. This was never an issue prior to the integration of this app.
Hi Showdown Rugs, We’re very sorry to hear that you’ve experienced this issue. In the past, we’ve seen this happen due to a javascript conflict, potentially with another app that has been installed. Unfortunately, as you note, we’ve been unable to replicate this issue for your store, which makes it very difficult to identify and implement a fix. Our development team has been informed of this unusual behavior and we will be investigating it to try to nail down a root cause.
July 17, 2023
Still figuring it out and yet to test it fully so cant leave a completed review until that time. Setup was a little difficult but support team sorted it in a matter of seconds. Issues integrating to my theme but that's not an issue with the apps end they provided all the necessary info and now its up to the theme developers to sort that their end. Will change review once more time has passed for me to assess the app for my specific needs.
Greetings TCG Collector NZ, We're very happy to hear that our support team was able to assist you with setup. We're confident that you will see value from our app, and we are always available to partner with you to ensure that your store is realizing the full value of our application. Please do not hesitate to reach out to us - we love to offer complimentary video walkthroughs and setup sessions. Stephanie and the Customer Support Team
July 17, 2023
So far I've been happy with the app, as a new user still trying to figure thing out Amandeep was extremely helpful. Thanks Amandeep! :)
Store
My Store
Using app
10 months
Hello My Store, Thank you for your great review. We are thrilled that Amandeep was able to help you with setting up your store! Please know we are here to help you as you go forward with figuring out your Pre-Order Now app. Never hesitate to reach out! Stephanie & the Customer Support Team
July 11, 2023
Immediately replied and fixed the issue in about 2 mins which took me weeks of pulling my hair out.
Hello Cooking Cards, Thank you for the 5-star review! We are glad that you had a quick and positive experience. Please never hesitate to reach out to us when you need assistance. We want your experience to be as easy and effective as possible. We are happy you have chosen Pre-Order Now for your business needs. Stephanie & the Customer Support Team
July 11, 2023
I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.
Hi xomarshmallow, We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again. Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.