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Excellent customer service at 7:00pm PST.
Hi Cincha Travel team! We do our best to make our support team available 24/7. Thank you so much for sharing your feedback, this helps us a lot. If you need help with anything else, you know where to reach us! Thank you for choosing Pre-Order Now!
Garbage app. Nothing functions properly. So dissapointing.
Hi Bunny Knots and team, My name is Sharky, Team Supervisor here at Pre-Order Now. I apologize for the experience you've had with our app. We reached out to you through email and hope that you give us a chance to set the app up properly for you. Please be assured that there are no issues, and there are just a few things that need to be enabled for the app to work. I hope you reconsider our app. We will be waiting for your response. Respectfully yours, Sharky Team Supervisor - Pre-Order Now
Thank you for taking the time to leave a review Stanleys Coffee and team!
great app, intuitive, and tons of features. Support team is super responsive to any questions.
Hey IMEX-RC team! Thank you for your kind words. We appreciate your detailed review and we're glad that our team was able to help you out! If anything else comes up, you know where to reach us!
Great job,,, she really helped me with my issue
Hey there TRAP GRAF Ts and Team! Alina had a great time helping you out! Thank you for recognizing her efforts, we appreciate your feedback. If you need help with anything else, just let us know. Our team would be happy to help!
great
Thank you for your kind words Lucky Bean team! We appreciate your support!
First of all, I think it would be great if the instructions would tell us that in order to use this app that we need to be on SHOPIFY THEME 2.0 Secondly, I have been unable to install Thirdly there is an irritating pop up that SAYS congrat YOU HAVE A PREORDER, while I have been unable to completely install, so that's very confusing! Fourthly "Customers service" or chat just gives articles which are not completely helpful
Hi Julia, My name is Sharky, Team Supervisor here at Pre-Order Now. Thank you for sharing your feedback. I sincerely apologize for the inconvenience you've experienced with our app. I reached out to you in a separate email to possibly schedule a call and get the issues fixed. We would like to turn this experience around for you, and hopefully, you give us a chance. I hope to hear from you soon. Sincerely yours, Sharky Team Supervisor - Pre-Order Now
Thank you for the 5-star review BlazzedFitness and team! We appreciate you support!
Hi. I was having problems getting the pre-order app to work for our Easter Collection. I did not realize that I had to make an update & embed the app in my store. Sunny replied very quickly, identified the problem & sent me a video link to show me how to update my store. Thanks for the great customer service. Karen, Bean and Goose Chocolate
Hey, Karen! Thank you for your feedback! We appreciate you sharing your experience with us. It's great to hear that Sunny responded quickly and was able to help you resolve the issue with embedding the app in your store. If you have questions or need help with anything, please don't hesitate to reach out. We're here to support you!
I highly reccomend this app! It is really easy to use and to setup. I would like to especially point out that the tech support team was extremely helpful when my store faced an issue with the app. They diligently solved my issue asap.
Hi there Zynnia team! Thank you for recommending our app! We're thrilled to hear that you found it easy to use and set up. The team had an amazing time helping you out, and we're delighted to have resolved your store's issue promptly. If you have any further questions, please don't hesitate to reach out. We're here to help!
I had a small issue setting up a message on my website using this app and contacted customer service. My assigned agent (Alina) was able to help me within a few minutes. She even sent me a video tutorial on how to fix my issue. Customer service 10/10
Hey there ASPYR Athletic Wear! Thank you for the amazing review! We're thrilled to hear that Alina was able to assist you promptly and effectively. Providing top-notch customer service is a priority for us, and we're glad to have met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. Cheers!
Alina was fabulous and fixed me up.
Hi Tastemaker Market Curated by Ric Orlando! Thank you for your wonderful review! We're thrilled to hear that Alina provided fabulous support and was able to assist you. If you ever need further assistance, don't hesitate to reach out. We're here to help!
This app was easy to implement and the support has been very helpful, especially Sunny. Don't hesitate to add it to your shopify store, we have been using it for a couple years now and are very satisfied.
Hi B2BFAB team! Thank you so much for your wonderful review! We're thrilled to hear that our app has been easy to implement and that you've found our support team, especially Sunny, to be very helpful. It's wonderful to know that you've been using our app for a couple of years and remain very satisfied with it. If you need help with anything else, you know where to reach us!
This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that. Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience! Best regards, Hannes Bez | Director of Customer Experience
Excellent customer service!
Hey happyjagabee store! Thank you for your kind words for our support team! This review just made our day. We appreciate your support a lot. If you need help with anything else, you know where to reach us!
Super quick support!
Hi there Jamie Slye Hats + Accessories! Thank you so much for your kind words! We're thrilled you had a positive experience with our support team. Providing fast and helpful assistance is our top priority, and we're glad to see that reflected in your feedback. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
awesome
Hey there Simpson Collective! It's an awesome day all thanks to your wonderful review! Thank you for your support for our app. If you have any questions or need any help, please feel free to reach out to us!
Sunny was super helpful and very polite in solving our issue, thanks!
Hi Maiami team! Thank you for taking the time to share your positive experience with us! Sunny will love it when he sees this! If you have any further questions or concerns, don't hesitate to reach out. We're here to help!
I've tested all the pre-order apps and this is by far the easiest to use. customer support was incredibly quick to make changes and help me out. Thanks Zach!
Hey there emamaco and team! Thank you for your glowing review! It's great to hear that Zach provided you with prompt assistance and made the process smooth for you. We appreciate your support. If you ever need anything else, feel free to reach out to us!
Alina is so incredibly helpful. After a different CSR did not adequately respond to my ticket, Alina corrected the issue in under an hour.
Hi there Foraged and Sown team! We're delighted to hear about your positive experience with Alina! Providing an excellent customer experience is our priority, and we're glad she was able to promptly resolve your issue. If you need any further assistance, don't hesitate to reach out!
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