PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,432
chart
#2,707
All reviews
Rating Breakdown
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July 11, 2023
Their customer service was fantastic. Aman was SO helpful and patient with me. He helped get everything set up great!
Hello 3 in 30 Podcast, Thank you so much for the positive review. We are so glad that Aman was able to help you with your store. It is great to hear that PreOrder Now is helping your business. Stephanie & the Customer Support Team
July 6, 2023
Effective and efficient app! Customer service is also very responsive to the inquiries and solve the issue very fast.
Greetings Kulture Home Decor, We thank you for the 5-star review! Your collections are perfect for Pre-Order now. We are happy that you can use this to benefit your store. Stephanie & the Customer Success Team
July 6, 2023
This Shopify app for pre-order management is fantastic! The support, especially Amandeep, was excellent. Highly recommended!
Hello GriddleGrills, Thank you for the great review! We are happy that Amandeep was able to help you with your pre-order needs. Your store looks great and we love that Pre-Order Now is working for you! Stephanie & the Customer Success Team
June 30, 2023
Adding his app has made selling, sorting, and shipping preorders much easier! Excellent customer service from @Josh tonight fixing a glitch with our Shopify theme! Thank you.
Hi Bayou Blanks, Thanks for the 5 star review! We're very happy to hear that Pre Order Now has made the preorder process for your store so much easier, we know that it can get complicated sometimes! We always strive to provide the best customer service possible and we're thrilled to hear that you received excellent service from Josh! Stephanie and the Customer Support Team
June 29, 2023
So far so good! Thepre order button seems to freeze up once clicked through. We will update our review once figured out. Edit: the button doesn't work, and when you first get to the home page or product page it'll say buy now then quickly change to pre-order. Edit: After help from Josh our problem was resolved within a day!
Hi Transparent Energy Drink, Thank you for taking the time to write such a thoughtful and positive review! We're sorry to hear that you had some difficulties with the preorder button. At the same time, we're thrilled to read such glowing feedback about our customer support team. We take great pride in the quality of our customer service and we're very happy to see that Josh delivered a solution for you so quickly! As always, please do not hesitate to reach out to us! Stephanie and the Customer Support Team
June 25, 2023
I had an issue setting up the app but the customer service team was awesome at helping me resolve this issue. Thank you!
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our customer service was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Stephanie & The Pre‑order Now Support Team
June 27, 2023
UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price. The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence. You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work. I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order. ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful. It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.
Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars. We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants. The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option. We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses. Please do not hesitate to reach out to us with any additional questions/concerns! Stephanie and the Customer Support Team
June 20, 2023
Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)
Hello to our friends at Fox & Fallow Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 19, 2023
Very bad. Our site is down now. Please get your app together... I even tried to get help from your support which didn't work either...
Hello to our friends at JoDis! Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now. I want to extend my sincerest apologies for the negative experience you had with the app. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email message to gather more information. We look forward to working with you again. We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve the issues. We work hard to ensure that every merchant using our app has an A+ experience. Tanu & The Pre‑order Now Support Team
June 16, 2023
Amandeep assisted in getting our pre-order button to work for a time sensitive issue. Great support service!
Hello to our friends at Bisbee Soap & Sundry Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Amandeep was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 16, 2023
Amandeep was a huge help in resolving all my concerns with my account & would always respond immediately!
Hello to our friends at XtremeMats Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 16, 2023
Aman was SO helpful when we needed support! He fixed our issue in minutes and saved us so much troubleshooting time. Very impressed! This app is amazing!
Hello to our friends at Brutalitees Thanks for sharing your review with us and the community. We're delighted to hear that Aman was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 14, 2023
Josh solved my problem in less than 5 minutes. Amazing customer support and app is easy to use as well.
Hello to our friends at Creo Swim Thanks for sharing your review with us and the community. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 6, 2023
I'm very pleased with this app, it has all the options I need. I particularly like the ability to allow partial payment at time of pre-order and collect the balance when shipped. It was easy to customize the settings to make it visually compatible with my theme. There were a few very minor appearance issues, but I got fantastic and almost immediate support from Amandeep who fixed them right away.
Hello to our friends at Grow Towers Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 6, 2023
Josh was very helpful with our concerns! Good customer service! We just wish they cater for more themes.
Hello to our friends at EVORETRO Canada Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 5, 2023
After trying for 2-3 days to fix the error I had regarding the pre-order button not populating I finally reached out to customer service and they were extremely helpful and fixed the issue day of contacting them! So grateful! Thank you!
Hello to our friends at The Soul Of A Mother Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now. We're delighted to hear that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
June 2, 2023
Josh was EXTREMELY helpful i had such a great experience he was very helpful and patient with me as I was struggling to set up my products.
Hello to our friends at Know His Heart Store Thanks for sharing your review with us and the community. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
May 31, 2023
I received amazing and quick support by Rasheem Christie! He did an excellent job of helping troubleshoot not only the problem I originally had, but also fixed a couple other issues at the same time. Greatly appreciate having this level of support included with the service!
Hello to our friends at Blind Bear Outdoors Thanks for sharing your review with us and the community. We're delighted to hear that Rasheem was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
May 31, 2023
We installed the app for offering a new product in pre-order. It works perfectly. The customer service by Aman was great.
Hello to our friends at MAIWE Thanks for sharing your review with us and the community. We're delighted to hear that Aman was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team
May 27, 2023
Josh was very helpful and efficient in resolving my issues for our pre-order sale! the app is easy to install and set up. Highly recommended!
Hello to our friends at Arcwell Thanks for sharing your review with us and the community. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team