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Hey there sixpackbags team! Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our service and found our team knowledgeable. We appreciate your support! Please don't hesitate to reach out if you need help with anything else!
I just downloaded this app today and Alina has been amazing! She helped me fully get setup and now I am ready to start taking preorders. So happy with the customer service already! Thank you!
Hi Transcendent Active and team! Thank you for your wonderful feedback! We're thrilled to hear that Alina provided you with excellent support and that you're all set up and ready to start taking preorders. If you need help with anything else, you know where to reach us!
Responsive and helpful tech support! Thank you so much to Alina for the thoughtful troubleshooting!
Hi there Cheyanne Symone and Team! Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better? Please reach out and we'd be glad to help you out!
Been using this for app for a few years. Had an issue after installing a new theme and Alina from customer service was able to resolve it for me right away. 10/10 app! 10/10 support!
Hey, Lil' Libros and Team! Thank you for your continuous support of our app. It's our honor to help you out and we'll make sure to continue to provide you with the assistance you need! Please reach out if you need help with anything else!
Quick response and helpful
Hi there BodyByBree! Thank you for making our day with your wonderful review! Our goal is to ensure we provide a world-class customer experience to our merchants. Please reach out if you need further assistance.
Awesome app, amazing support. Highly recommendable. Special thanks to Roel for their help.
Hey there Kimber Doll USA! We appreciate your recommendation. Thank you so much as well for your feedback, I'll make sure that Roel gets recognized for being so helpful. If there's anything else you need help with, you know where to reach us!
Thank you for the 5-star review Viva Timepiece and team! We appreciate your support.
PLEASE NOT INSTALL THIS - UNSATISFACTORY APPLICATION We have been unable to sell for several days, until we identified the error. This application has changed its conditions and without warning they are forcing us to take the payment plan. As we have not updated the payment plan, because no one has communicated it to us, they have disabled the purchases of the products in stock. Losing many orders. REGRETTABLE APPLICATION AND REGRETTABLE CUSTOMER SERVICE WHO DO NOT ANSWER.
Hi INDOMITO, My name is Serge and I am the CEO of the company that owns the application pro order now. I am so sorry you are having issues. We want to make sure you have the best product experience and help you ASAP. Our customer service team is reaching out to you directly to help now to make sure we resolve all your issues. If anything is not resolved, you can reach out to me directly at [email protected].
If you're seeking a reliable solution for partial payments, avoid this app. Despite our prior success with pre-orders involving partial payments, our experience with PreOrder Now was far from seamless. While customers would typically order and be charged an initial amount without issue, the process of collecting the remaining balance through the app proved to be anything but straightforward. Even with the app's team setting it up for us, we somehow still managed to encounter difficulties, leading to the inconvenience of having to manually send invoices to all our pre-order customers to collect the outstanding amounts. Adding to the frustration was the lack of instructional resources such as videos, blogs, or articles to assist us in navigating the payment collection or partial payment setup process. When seeking assistance, the only option available was to contact their support team via chat. Despite our familiarity with similar apps and their direct involvement in the setup process, we still found ourselves facing setup issues.
Hey there Hope Innovations team! Alina never fails to amaze us with her skills and willingness to help. Your feedback will definitely put a smile on her face! Thank you for the wonderful review! Please reach out if there's anything else you need assistance with.
I just started setting and the support was incredible quick and helpful. It's exactly the functionality I needed so I believe it will be a great addition to my shop!
Hey there Colorway Arts and team! Thank you for your wonderful feedback! Your review made our day! Please don't hesitate to reach out if you need our assistance.
I was having a lot of issues with the app due to my theme being old. They were very helpful and we went back and forth quite a bit. Good customer service.
Thank you for your updated review team! We appreciate your kind feedback. Please let us know if you need further assistance. Cheers!
Alina was really helpful when I had some difficulties. The response time was super quick and so far I am loving the app.
Thank you for your wonderful review. We are honored to have you as a customer!
I literally installed and configured the first product in 10 minutes. Within half an hour I already had the first pre-order and it started to rain from there. Excellent! There are some types in the dummie texts, check everything before launching. I can't configure the checkout tag either but everything else is okay.
Hi TEAKHAUS team! Thank you for your detailed feedback on our app, we appreciate it. We reached out to you through email to offer assistance with the checkout tag configuration. We hope to hear from you soon!
Hi team! We'd love to hear your feedback about our app. What did you like? Is there anything we can do to make your experience better? Your input helps us a lot in improving our app. I hope to hear from you soon! Regards, Sharky Team Supervisor - Pre-Order Now
Any help and assistance i needed was met with a swift response. Customer service was easy to reach and communicate with. App is easy and straight forward to use.
Hey there Yasmin Jay and Team! I can't help but admire your glowing review! Thank you so much for taking the time to leave such wonderful feedback for our app, and our support team as well. Feel free to reach out if you need our help!
App works great - use it regularly to pre-sell our products. Awesome support - had an issue so I contacted the help day and Zach got me all sorted out the same day. Would recommend.
Hi InHouse Publishing Bookstore! Thank you so much for your detailed review! We appreciate your feedback for Zach as well. We'll make sure that your feedback reaches him. Thanks for making our day! Please let us know if you need further assistance!
She was more than helpful and was easy to talk to definitely want her assistance every time I have a problem
Hey there Ian! Alina had a great time helping you out! Thank you so much for your kind feedback, this will make her day for sure. Don't hesitate to reach out if you need our assistance!
Really good customer service. They are very helpful. I barely sent a request for help, and they fixed it right away. I highly recommend this app.
Hi Blomster & Smil team! We appreciate your kind feedback, this helps us a lot! Our team is dedicated to providing you with the best possible customer experience, and I'm glad to hear they were able to help you out. Please let us know if there is anything you need help with!
I tested it out and while it might have worked for some there were some fundamental challenges with email that had me cancel my trial. 1.) All pre-order emails come from pre-order now's email and not your company's email, this was not a professional finish for me. 2.) All confirmation emails do not allow you to add a picture of your logo at minimum to the email. Otherwise customer service was very helpful and tried to help me navigate. I also realized after the fact that I could only use the free version of preorders on one product.
Thank you for your thoughtful feedback. We have a robust product pipeline around pre-order now and would love to share it with you and how we can incorporate this feedback into the app. I am the CEO Serge of our company and will be sending you an email, so if you could respond there, would love to chat.
Customer service available, fast, and efficient :).
Hey there Kif-Kif Import and Team! We appreciate your wonderful feedback for our support team. They work hard to ensure that they provide the support needed for all of our merchants and we take pride in the quality of service they give. Please let us know if you need help with anything else!
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