PreOrder Now Back in Stock WOD
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Alina did a great job helping me with my issue
Alina never fails to amaze us with her support skills. Thank you for your kind feedback! We will work hard to continue providing you with an excellent customer experience! Please reach out if you need help with anything!
Your star agent, Alina, helped me a lot with updating the WOD extension on my website. She has been a big help in understanding more about WOD. She is accommodating and patient with my needs. She made my business easier when she took the initiative to modify my account. Thank you so much, Alina! Hope that WOOD will have more like you <3
Thank you for an amazing review! We're proud to have Alina as part of our team, she plays a vital role in our support team. I'll make sure that your feedback reaches her. :) Please let us know if you have any other questions, we'll make sure to help you out!
This is an app that you can't do without. It saves so much trouble by telling your customers what they can expect on shipping for out-of-stock items or items that will be shipping soon. Alina helped me out big time. I had an issue with the app and she fixed it in the coding for us at 8 pm!! Unbelievable support I would recommend this to anyone for preorders. She saved the day and I couldn't be more thankful.
Hey AllProGenerators and Team! This is one of the best reviews I've ever seen! Thank you so much for your wonderful feedback. This will make Alina's day for sure! Let us know if there's anything else we can help you with, you know where to reach us!
Works great. I love that it integrates buttons on the home page and collection pages to show that the item is on preorder. Highly recommend.
Hi GoodEggStuff! Perfect! Your feedback is music to our ears. Thank you so much for taking the time to leave such a helpful review! We appreciate it. Feel free to reach out if you need help with anything else!
Early support is effective for onboarding. We've had issues since in terms of Products showing as Enabled for Pre Order - but no Pre Order functionality. As with most 3rd party Apps, these guys are intent on sending Articles designed to fix problems instead of offering genuine service. It's only when you advise of cancellation that you get some movement. Kudos to the first App that actually supports their product and offers genuine value for money - they are thin on the ground. Pleasingly the glitch in their platform that was causing the failure has now been fixed and we are once again operational
Thanks for taking the time to write this review! We appreciate you giving us the chance to improve our product and services. I want to make sure your experience with Pre-Order Now is a smooth ride from now on! Hannes Bez | Director of Customer Experience
Does not work.
Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site! We will keep trying to get in touch with you to make things right!
Unpleasant experience with "Website On Demand." They claim to be available whenever needed, but their presence is inconsistent. The lack of 24/7 support is a notable drawback. They emphasize their shorter working hours on weekends, expecting understanding even for customers across the globe. The application is challenging to set up and can be confusing at times. I experienced significant stress trying to identify orders for specific pre-order dates. The inability to use partial payment due to my theme not being the 2.0 version added to the frustration. There was no initiative to check my theme by the support team. Overall, their approach is not proactive. I've decided to discontinue using their services.
We are so sorry to hear about your experience! We've been trying to get in touch directly to work through your concerns. Our team prides itself on our customer service and we'd love to work with you to make things right!
Seems easy to use, looking forward to the 14 day trial run. Thanks, -Ollie
Thank you for choosing Pre-Order Now Ollie Innovations LLC! We're glad to hear that you're having an easy time using our app! We hope that you continue to use our app for your store's pre-order needs. If you need help with anything, please let us know! Our team will get back to you as quickly as we can.
the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us
Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but we haven't heard back from you yet. I would love to fix this problem for you - if you're still open to working with us, please reply to the support ticket or reach out to me directly at [email protected] and I'll make sure we treat this as a top priority! Hannes Bez | Director of Customer Experience
App works perfectly for everything we need it to do, and support has been amazing solving a few little display issues.
Hey there ABC Bikes and Team! Thank you for taking the time to leave an amazing review! We're glad to hear that our app is giving you exactly what you need. Our support team is also happy and thankful for your feedback. Thank you so much for choosing Pre Order Now! Please reach out if you need help with anything else!
impossible to navigate, and does not work correctly. takes way to much time and effort. someone needs to come up with something simple.
Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can do to improve, but I'm not sure we've got a current email address on file. I would love to turn this experience around for you, so if you have not received our emails yet and you're open to chatting about this, please reach out to me at [email protected]. Hannes Bez | Director of Customer Experience
Way too painful. Creates Pre-Order options with discounts that you can't modify. Adds both Checkout Now and Pre-Order buttons to the checkout screen when it is only supposed to trigger on zero stock - I asked for support and was told that it was a problem with my theme - which was actually working perfectly before i installed this crappy app.
Thanks for this honest and direct feedback. I'm sorry about the problems you experienced. Our developers are taking a closer look at the issues you mentioned. I do want to note that my support crew did not mean to imply that your theme is broken, but rather that the settings for some of the functions you were struggling with are controlled through your theme and not through our app. This is a common setup for lots of Shopify apps, since they are all integrations with the code that controls your store (which includes your theme). Having said that, we will be looking at that to see if we can simplify the experience for our customers. I will reach out to you in a separate email as well to see if there's anything we can do to make this better for you. Hannes Bez | Director of Customer Experience
Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.
Hi there Apotheosis Comics team! My name is Sharky, Team Supervisor here at Pre-Order Now. I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running? Your satisfaction is our highest priority, and your feedback is very important. We look forward to hearing from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now
Setup is fairly simple. The issue we have found is that as the app loads last on the store, the add to cart button doesn’t turn to a pre order button until every element on the page loads. We’ve seen a number of customers checking out without the preorder app registering it as a pre order as they clicked add to cart too quickly. This kinda makes it pretty useless - we’re now having to chase all the customers who ordered thinking the product was in stock.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right! Hannes Bez | Director of Customer Experience
After an initial negative experience, i am amending this review as they have gone above and beyond with their customer service. The app is good, i m testing now to see if sales uplift.
Thank you for taking the time to let us know about this experience. I'm so sorry about this. I'll be reaching out to you personally to see how we can make amends. I've also made sure that the technical issue which resulted in this poor experience has been fixed. Hannes Bez | Director of Customer Experience
The app is simple to use and provides value to our guests. The support team is responsive, prompt, and professional.
Has everything we were looking for in features and ease of use, we're very satisfied with this app. As far as support goes, they have been outstanding with quick replies and fast fixes.
Thanks for this review. We pride ourselves on our features and great service!
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