WOD: PreOrder Now
Capture sales for out-of-stock items with preorder buttons
Rating
4.5
feedback
1,011
chart
#1,888
All reviews
Review RSS Feed
Jan. 16, 2024
I tested it out and while it might have worked for some there were some fundamental challenges with email that had me cancel my trial. 1.) All pre-order emails come from pre-order now's email and not your company's email, this was not a professional finish for me. 2.) All confirmation emails do not allow you to add a picture of your logo at minimum to the email. Otherwise customer service was very helpful and tried to help me navigate. I also realized after the fact that I could only use the free version of preorders on one product.
Thank you for your thoughtful feedback. We have a robust product pipeline around pre-order now and would love to share it with you and how we can incorporate this feedback into the app. I am the CEO Serge of our company and will be sending you an email, so if you could respond there, would love to chat.
Jan. 15, 2024
Customer service available, fast, and efficient :).
Hey there Kif-Kif Import and Team! We appreciate your wonderful feedback for our support team. They work hard to ensure that they provide the support needed for all of our merchants and we take pride in the quality of service they give. Please let us know if you need help with anything else!
Jan. 15, 2024
the app does not work properly and the support isn't answering, we tried to contact them with no success...
I'm so sorry about your disappointing experience with our app. It does seem from our records that we had a few long conversations with your team in support - I've reached out to you separately to find out more about that experience as well as the issues you've encountered with our app. I hope we can restore your trust in us! Hannes Bez | Director of Customer Experience
July 1, 2025
Great experience working with Joseph! He helped me tremendously and was so patient answering my questions!
Hi there Kinkz Hair Products and Team! Thank you so much for your wonderful and heartwarming feedback. Nothing makes us feel better than this, we are truly happy to know that we were able to help you out! Please reach out if you need our help! Our support team is always available for you.
Jan. 12, 2024
Alina gave me fast service within 5 minutes when we had an issue. Do not hesitate to install this app and grow sales.
Hi there Elevate Styles and Team! Thank you for your valuable feedback and recommendation! Alina will be very happy once she sees your review. Don't hesitate to reach out if you need our help again! Thank you for choosing Pre-Order Now!
Jan. 10, 2024
Alina did a great job helping me with my issue
Alina never fails to amaze us with her support skills. Thank you for your kind feedback! We will work hard to continue providing you with an excellent customer experience! Please reach out if you need help with anything!
Jan. 10, 2024
Your star agent, Alina, helped me a lot with updating the WOD extension on my website. She has been a big help in understanding more about WOD. She is accommodating and patient with my needs. She made my business easier when she took the initiative to modify my account. Thank you so much, Alina! Hope that WOOD will have more like you <3
Thank you for an amazing review! We're proud to have Alina as part of our team, she plays a vital role in our support team. I'll make sure that your feedback reaches her. :) Please let us know if you have any other questions, we'll make sure to help you out!
Jan. 9, 2024
This is an app that you can't do without. It saves so much trouble by telling your customers what they can expect on shipping for out-of-stock items or items that will be shipping soon. Alina helped me out big time. I had an issue with the app and she fixed it in the coding for us at 8 pm!! Unbelievable support I would recommend this to anyone for preorders. She saved the day and I couldn't be more thankful.
Hey AllProGenerators and Team! This is one of the best reviews I've ever seen! Thank you so much for your wonderful feedback. This will make Alina's day for sure! Let us know if there's anything else we can help you with, you know where to reach us!
Jan. 9, 2024
Works great. I love that it integrates buttons on the home page and collection pages to show that the item is on preorder. Highly recommend.
Hi GoodEggStuff! Perfect! Your feedback is music to our ears. Thank you so much for taking the time to leave such a helpful review! We appreciate it. Feel free to reach out if you need help with anything else!
Jan. 10, 2024
Early support is effective for onboarding. We've had issues since in terms of Products showing as Enabled for Pre Order - but no Pre Order functionality. As with most 3rd party Apps, these guys are intent on sending Articles designed to fix problems instead of offering genuine service. It's only when you advise of cancellation that you get some movement. Kudos to the first App that actually supports their product and offers genuine value for money - they are thin on the ground. Pleasingly the glitch in their platform that was causing the failure has now been fixed and we are once again operational
Thanks for taking the time to write this review! We appreciate you giving us the chance to improve our product and services. I want to make sure your experience with Pre-Order Now is a smooth ride from now on! Hannes Bez | Director of Customer Experience
Jan. 8, 2024
Awesome app and customer service is best!
Hi there Knox Incorporated! We take pride in the customer experience we provide and we're happy that we're able to help you out! Please let us know if there is anything else our team can help you out with. Thank you for choosing Pre-Order Now!
Dec. 30, 2023
Does not work.
Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site! We will keep trying to get in touch with you to make things right!
Dec. 27, 2023
Seems easy to use, looking forward to the 14 day trial run. Thanks, -Ollie
Thank you for choosing Pre-Order Now Ollie Innovations LLC! We're glad to hear that you're having an easy time using our app! We hope that you continue to use our app for your store's pre-order needs. If you need help with anything, please let us know! Our team will get back to you as quickly as we can.
Dec. 26, 2023
the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us
Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but we haven't heard back from you yet. I would love to fix this problem for you - if you're still open to working with us, please reply to the support ticket or reach out to me directly at [email protected] and I'll make sure we treat this as a top priority! Hannes Bez | Director of Customer Experience
Dec. 21, 2023
App works perfectly for everything we need it to do, and support has been amazing solving a few little display issues.
Hey there ABC Bikes and Team! Thank you for taking the time to leave an amazing review! We're glad to hear that our app is giving you exactly what you need. Our support team is also happy and thankful for your feedback. Thank you so much for choosing Pre Order Now! Please reach out if you need help with anything else!
Dec. 19, 2023
This app does what it says. Works well. We asked their staff to help change button layout and message position. One of their staff named Amandeep is really helpful. So easy communicates with him, and just done the job in 5 minutes. Amazing. One suggestion is, this app should list product title, what product is related to customer notification email. Currently, it provides a variation ID, it can be searched in shopify to find related product. But you know, can be done better. Overall is excellent. Highly recommend.
Hey Double Bay Hardware and Team! This is one of the best reviews I've seen, ever! We appreciate your honest feedback about our app and the customer experience that our Specialists provide. We are very thankful for your support. Please let us know if there is anything else we can do for you. Our team will be glad to help!
Dec. 14, 2023
impossible to navigate, and does not work correctly. takes way to much time and effort. someone needs to come up with something simple.
Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can do to improve, but I'm not sure we've got a current email address on file. I would love to turn this experience around for you, so if you have not received our emails yet and you're open to chatting about this, please reach out to me at [email protected]. Hannes Bez | Director of Customer Experience
Dec. 11, 2023
Way too painful. Creates Pre-Order options with discounts that you can't modify. Adds both Checkout Now and Pre-Order buttons to the checkout screen when it is only supposed to trigger on zero stock - I asked for support and was told that it was a problem with my theme - which was actually working perfectly before i installed this crappy app.
Thanks for this honest and direct feedback. I'm sorry about the problems you experienced. Our developers are taking a closer look at the issues you mentioned. I do want to note that my support crew did not mean to imply that your theme is broken, but rather that the settings for some of the functions you were struggling with are controlled through your theme and not through our app. This is a common setup for lots of Shopify apps, since they are all integrations with the code that controls your store (which includes your theme). Having said that, we will be looking at that to see if we can simplify the experience for our customers. I will reach out to you in a separate email as well to see if there's anything we can do to make this better for you. Hannes Bez | Director of Customer Experience
Nov. 28, 2023
Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.
Hi there Apotheosis Comics team! My name is Sharky, Team Supervisor here at Pre-Order Now. I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running? Your satisfaction is our highest priority, and your feedback is very important. We look forward to hearing from you soon! Respectfully yours, Sharky Team Supervisor - Pre-Order Now
Nov. 27, 2023
Setup is fairly simple. The issue we have found is that as the app loads last on the store, the add to cart button doesn’t turn to a pre order button until every element on the page loads. We’ve seen a number of customers checking out without the preorder app registering it as a pre order as they clicked add to cart too quickly. This kinda makes it pretty useless - we’re now having to chase all the customers who ordered thinking the product was in stock.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right! Hannes Bez | Director of Customer Experience