PreOrder Now WOD | PreOrders
Pre Order App on Shopify
Rating
4.5
feedback
1,460
chart
#2,420
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Oct. 20, 2021
The app somehow bugged our site so all drop down menus did not function and product variants did not work.
Hello there, We are so sorry about this. I thoroughly checked your concern and this is something we can fix ASAP. If you're still open right now, please reinstall and I will fix this for you personally. When we receive a ticket from merchants, our auto-responder will first reach out with suggested articles related to a keyword. Once you flag that article as a solution, this will then mark the ticket as solved. Therefore, no support agent was able to get in touch with you. Sincerely, -- Chud and the Preorder Now Support
Aug. 13, 2021
App is outdated and has too many bugs now. This use to be the best Pre-order app out there but many other apps have caught up and have more features for less price. It's unfortunate as we have been using this app for a year and tried to stick with them but they have been unable to fix our issues. They blame other apps for the bugs but we haven't added anything since the bugs started. Another frustrating issue is your settings get changed everytime you revisit the app. You have to change back all your settings. Super annoying and not efficient for any business. We were paying for the $30 a month subscription plus the $$$ emails and it wouldn't always work. We now have found a better app for only $10 a month and a lot more features on top of what this app had to offer. Changes need to be made asap.
Hello friends at Grotto Treasures, We deeply apologize for this. The competition right now is really rough and our team is always grinding to remain at the top. Since we are the best, still is, optimization, ease of use, and customer support are our main priority. However, it appears that your account is under a legacy plan in which only premium merchants are granted with ALL FEATURES. Our current pricing model will provide you with all Preorder Now features on any paid plan. But you need to reinstall our app for it to work, along with the app being updated. Furthermore, the reset/resync issue was already been resolved and we no longer receive that error since the fix. Especially for new installs having our most updated version. Please note that we have an upcoming big feature in the pipeline ready to launch in a month or 2. This one is a huge one, specifically for you since you asked for it multiple times :) We only hope the best for your store and we'll let you know once we got this new feature live. From there, maybe we can re-establish our 1-year partnership. PS: We surely miss those adorable Tigger bags on preorder. Our team uses this product for debugging purposes in your store. And because it was so cute. Sincerely, -- Chud and Preorder Now Support Team
March 19, 2021
I got the plan Shopify Basic, that it suppose to have what I need, it says Unlimited Pre Order Products, but when I tried to add the second pre-order product it asked me to upgrade my plan, I waste all my morning setting this up for nothing, thanks guys.
Hi there, We just recently updated our pricing model on the 19th of March. You might still have the old pricing model when you installed it. Once you reinstalled, it should be updated and you will be granted access to upgrade your plan (into a paid one) which will be based on your Shopify Store plan. We are really sorry about this. Please contact [email protected] for more info. They should be able to assist you futhter. Sincerely, Robert Operations manager
March 10, 2021
terrible app terrible support. takes days to reply and their response not even relates to the question.
July 20, 2023
I have now been using this app for a few years. When it works its a good app. However, it is a ticking bomb. I just noticed that all out of a sudden normal available products were shown as preorder products whereas products that have stock below zero were shown as available. What is even wore, the mixed cart pop that was triggering on every page reload, was supposed to be fixed after i have submitted a ticket. I just realized that it is not fixed and customers had to close the pop up on every page reload. This plugin did more harm than good. Please look out for a more stable plugin, as this plugin will cost you a lot of money......
Hello and thank you so much for raising this problem here. I am very sorry that this happened! There could be a handful of causes for this (including the settings on your side in the app), but the only way we can help is if you take a moment to email us. Please do that? [email protected] We'd LOVE the chance to resolve this for you asap! We can fix this. Thanks ahead of time... Sean & The Pre Order Now Team
Feb. 23, 2021
Quite disappointed with this app. I loved it at the start but for the past 3 months it's been sending my customers emails that their order contained a preordered product when it doesn't. So it has created a lot of confusion. I have contacted support 4 times and then I don't receive a response and they close the ticket. I then have to open another ticket and the same issue happened. Unfortunately I will have to look for an alternative application as I am not getting help to solve the issue.
Hello there, This is Robert, Ops manager for Preorder Now app. We are so sorry about this. We definitely don't want to get you through this. However, it appears that you were having trouble with receiving all our emails. We've been sending emails ever since you've had this issue to date. Would you be able to check your spam/bulk folder? Email us at [email protected]. We respond to every ticket within an hour. Sincerely, Robert
Feb. 15, 2021
Since I installed the app my website didn`t load the images. A day with nearly no sales because of this. My worst experience with any app.
Friends from Kalma, Sean here, PreOrder Now guru... this is definitely not a normal side effect of our app. Sounds like your store's theme didn't play well "put of the box" with our app. Our support team can fix this sort of thing (free of charge) within an hour or two, max. Im so sorry this happened. We can do a live-chat with you when you add our app again to make double sure this doesn't happen again, if you'll give us another try? Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this! Sean & the PreOrder Now Team
Dec. 8, 2020
you went from 5 to one star on the simple fact that it has taken me longer to get past this step than any other for this process. Please let me submit something. Anything
Hello! Sean here with Pre Order Now. Sounds like you had a difficult time submitting this review? I'm very sorry about that :( This is actually a Shopify hosted and run platform (the app store reviews area), so we have no control over it. Would you like to try resubmitting the review here? Just click on it and you can update it any time. Let me know if it gives you any trouble this time? If so, I can report that to Shopify... Thanks SO Much, Sean, Vlad, and the Pre Order Now Team
Oct. 1, 2020
Die App ist zwar deinstalliert und gelöscht trotzdem erscheint unten auf der Webseite eine fehlermeldung, dass das snippet nicht angezeigt wird oder ähnliches. Bitte um Rückmeldung!!
Thanks again for your patience. Updating this reply with an additional message - when you emailed us we sent you some simple instructions on how to properly uninstall the app. Would you like help with that? If so, we will need temporary "collaborator" access to your store and we can do that for you. Please let me know? Thanks so much! Sean & The Pre Order Now Team - - - - - - - - - - - - - - ORIGINAL REPLY: I am terribly sorry about the inconvenience - we are looking into this to see if it is something with our app or elsewhere. Our dev team is looking into it and we will be emailing you further within the next 12 or so hours. Thanks for your patience - in the future, please simply email us to our support email and we will help right away! Sean & The Pre Order Now Support Team
Sept. 29, 2020
Does not work properly at all with our site. Inventory that was in stock was showing preorder. Inventory that was out of stock wasn't. Waste of time
Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app... sounds like perhaps your settings in the app itself just need to be tweaked? There is a checkbox in the app where you can set your "rules" regarding where and when the preorder shows on all products. It's in the "settings" and you just apply it to "all products". Our technical team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it! Here to help, and very sorry you experienced this. Sean (Ops Guru) & The Pre Order Now Team
Sept. 22, 2020
App doesn't load a lot of the time and now it's not telling customers what they're buying is a pre-order. Originally I was told it was a server issue. I just hate having angry customers
Hello again! This is a followup to let you know that we have refunded 2 months of app fees to you for this trouble. You will see that right away back to your Shopify billing. In the meantime, the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app. Can you confirm that you received this message? I want to make sure you are 100% taken care of… Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again. Sean (Ops Guru) & The Pre Order Now Support Team ------------------------------- Previous message --> UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again. THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future! Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks! -Sean & the Pre Order Now Team ----------------------------------------- Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge. I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in. Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon... Thanks for your understanding, and stay tuned... Sean & The Pre Order Now Dev Team
Sept. 14, 2020
It's been close to 1 week soon and we still haven't received a reply and the app is live not working as expected. There are all sorts of bugs, sometimes the orders are being tagged with the pre-order tags and multi-line notes, sometimes they aren't. We had to create a separate ticket for each particular issue and they seem that their devs are not working together. After many days, we had to hire a 3rd party developer and paid already a few hundreds of $ to fix big issues while still waiting for their reply. When we asked again, they said they send developer/collaborator request to get access. This after another member of their team requested and got access a week ago. So, I assume they haven't even bothered to check they already have access to the store. Not sure what happened, maybe the worst time of the month for them, but we really really wanted this to work. That's why we invested already a few hundreds of $$ to make it work at the minimum and hope they can fix the remaining. What is not working: - the preorder message is still not listed on all product pages (one some yes, on others no) - this has been partially fixed by our dev - the popup on the cart wasn't randomly displaying and once it was listed, you couldn't close (x/close button not working) - the pre-order tags are still not applied to all orders with out of stock items - certain items still do not show the out of stock note at the product level (some yes, some not) - we still can't edit the content of the email that's being sent if a product is out of stock to the customers (only the subject line) UPDATE to Sean: Hi Sean, I find that the following statement is 100% false: 'some themes which have been modified quite a bit do conflict with our app, and custom fixes have to be made by our team. But they CAN and ARE made if you let us know what is awry.' Your devs haven't made any proactive recommendation or change to the website. None I have provided collaboration access to your team from the beginning, and yesterday someone said they will send a collaboration request and if I can accept it. They haven't even checked that access has been already provided 1 week before. That makes me think your team haven't had the time to look over even once to our situation. That makes the following statement also false: 'Works out-of-the-box—no complicated theme installation or coding required' - it doesn't work out of the box and there is custom coding required Another false statement: 'Enjoy super-fast customer support—even available on weekends!' - nobody bothers to reply after I was told they will look into it and there were no replies during the weekend.
Hello, This is Sean, the Customer Success Guru with Pre Order Now. I am very sorry to hear about this experience and the frustrations! That is not at all what we are going for here, and our support takes pride in its responsiveness and helpfulness. I reviewed your 3 conversation email strings with us, and I show that we have responded and been trying to help at each turn... so I'm thinking maybe our responses might be going to your junk mail? We are waiting on a response from the last few messages we sent you, and were not aware that there were outstanding issues since we hadn't heard from you. I am putting our best support member and our dev team on this to make double-sure that we are taking extra-good care of your requests and issues here... some themes which have been modified quite a bit do conflict with our app, and custom fixes have to be made by our team. But they CAN and ARE made if you let us know what is awry. So I am emailing you now directly to make sure we are taking extra care of you here... please reply and we can be sure you are good to go... Sean & The Pre Order Now Support Team
Sept. 10, 2020
As soon as I installed the app, the main menu on the homepage wasn't responding and functioning anymore.
Hello! I am terribly sorry to hear about this. That is NOT AT ALL normal for our app. We can help you right away and fix that RIGHT NOW if you will allow us to? We are 100% here to help, day and night... Thanks, Sean & The Pre Order Now Team
Aug. 22, 2020
This app made a lot of mistake, customers were getting the wrong sizes in their cart. This was a nightmare ot fix.
Hello! This is Sean, the Operations Guru with Pre Order Now. Thanks for this review and for letting us know... Im SO SORRY that your customers were getting wrong sizes in their cart - that's terrible! Please understand that when an app like ours is malfunctioning, it is 90% of the time because some kind of code on your unique theme is conflicting with how our app works. We CAN FIX that. We do need collaborator access to your store to fix it though, because we need to dig deeper into the code on your store's theme to fix whatever is causing the issue. Can you approve our collaborator request? That's the only way we can fix this. Thanks - we REALLY want to get this right for you, ASAP. Here to help... Sean H & The Pre Order Now Support Team
Aug. 4, 2020
BEWARE!!!! This app does not connect properly with shopify. We set up the pre-order button and it appeared to be fine for several days before the Pre-Order button disappeared and changed to "Add to Cart" making it appear that the product was in stock (since the app requires you to set the product to "continue selling when out of stock). Over 100 orders were placed before we noticed this and they offered NO solution to communicate with the customers that were not aware the item was backordered!!!! No help whatsoever! BEWARE of this app. It will not notify you if there is a glitch and upset A LOT of our customers. This is very damaging to our brand and we would NOT recommend this app.
Aug. 1, 2020
Avoid the app, we trialled it for 3 days. Automatically changed our sizings when customers chose a different size. People orders XXXL and it was changing it to S. Seen a few reviews which are the same. Cost us quite a bit over the past 3 days. Avoid. Plenty of returns now have to be made
Hello - this is Sean, the Customer Success Manager with Pre Order Now. Thanks SO much for leaving this message for us. Sounds like there was a conflict with your theme or with another app that you have on your store. Either way we could have fixed that for you in short order... If you had emailed us we would have had it solved within a few hours. Im very sorry that you had this issue, and that it caused you to have incorrect orders. :( Would you be willing to give us another chance? I'd be happy to give you extended free access to our app if you'd like to give us another try. And our technical gurus here can fix that conflict either way for you... Let me know? We'd love the chance to help you with this - some rare themes do conflict with smaller areas of our code. But we can fix it quite easily. Here to help, Sean H & The Pre Order Now Support Team
July 10, 2020
this app did not work for me, I deleted it after less than 24 hours, and yet they still charged me for a full months usage, even though I received a cacellations. I would NOT recommend this app
Hello friends from Wild Siren, This is Sean, the Customer Success Manager with Pre Order Now. Sounds like you may have been charged here when you didn't want to be? Can we issue you a credit for that amount? Please let me know. We don't want anyone to be charged for our app who doesn't wish to be... Let me know :) I'm here to help! Sean H
Jan. 25, 2022
App is a big mess. It caused trouble in my store, and their "support" took 3 days to tell me "it's your Theme's fault, we won't do anything". So, use it at your own risk. For me, it's completely useless garbage.
Feb. 3, 2020
Horrible experience. I had initiated a back order sale on my website with this app. The app automatically applied the XS size for my customers order even when the customer was trying to check out with a different size. I had over 800 orders and 200 emails from customers with issues. Who knows how many customers didn't end up emailing me , but still had an issue with their order. An absolute nightmare and not worth the trouble.
Hello! This is Sean, the Customer Success Manager with Pre Order Now. This app is now under new ownership and we have since fixed the issue that you referenced here. I am VERY sorry about the bad experience. I am emailing you directly in a moment to see how else I can help and support you so that you are 100% taken care of. We work super-hard to give amazing support and I'll do whatever I can to give you personal help and get you taken care of. Thanks so much, Sean & The Pre Order Now team
Jan. 15, 2020
Su plan no me funciono ademas me cobraron cuando escogi el plan gratuito y yo ya lo habia desinstalado, espero ahora me puedan devolver!
Hi there - it looks like you upgraded to a paid plan in December, but if that was in error then we'll be happy to put through a refund for you. I believe you've already contacted support, and we're working with you on that right now.