Printful: Print on Demand

July 9, 2021

So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each time they process a package. They said they can't pack more than 10 hats at a time which is a lie. I've received bigger orders than that, which I can prove by my past orders. So IF they only have the ability to ship small boxes with 10 caps per box they should have mentioned that in the ordering process. This is so unprofessional, this is an important order for me and I am really upset how this has been handled, how untransparent the process has been and that on top of all of this they lie in my face telling me they cannot ship more than 10 hats at a time!!

April 15, 2021

Used to be decent quality and quick reliable shipping, now you can't choose where to ship the product from. A customer in the US ordered a t-shirt that was supposed to arrive within a week and for some reason it is shipping from Latvia and is taking a month! I'd rather dropship from China, it won't take that long and will cost much less.

Jan. 17, 2021

--To update-- I understand the problem very well and my concerns are not related to the days of delivery. My concerns are about the information for the customer. Why send me a satisfaction check request on the second day when you know delivery will take so long? And why do I get the information that I have to wait 20 days in addition to the expected delivery date, after a review? Times are tough, sure, but bad news is always better than no news! So my concerns are about the communication of printful. --Original-- The app as such is great. The editor is well done and made it a lot easier to design your own print pieces. So far that's positive. What doesn't work well is the shipping and the information for the customer. I have on January 5th. ordered three items. The last tracking status shows January 8th. Today we have January 16th. without that I have any further information about the whereabouts of the goods. For me, for my customers, this is a certain length of time without status. Unfortunately, I will not be able to use the service like this.

Jan. 15, 2021

The integration with Amazon dosen't work anymore, the information on Printful web site is outdated... The discussion I have had with Printful is that Amazon has changed the process and at the moment Printful cannot help, you have to look to Amazon. By reading all the comments on the web and here, I conclude that I am not going to partner with Printful and look for another POD. .

Jan. 5, 2021

Good integration with Shopify but no support. I'm a new customer and all I get when I click on the chat icon is a list of links. 24/7 customer support?

Jan. 4, 2021

I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".

Dec. 25, 2020

Works fine but the shipping is horrible. Every order is stuck in Riga for serveral days without any information... Update on the answer: This has absolutely nothing to do with holiday season since we had the same issue for every order since September. Always delayed and took more than 10 days. Every time the package is stuck in Riga..

Dec. 15, 2020

I used printful to promote my brand. The products are ok. The mockups are nice. The chat always responded. I was excited with this app until I ordered my samples. I never received them. I have to say, I did got my money back on a printful digital wallet. It's understandable that COVID-19 slows down the delivery process but in my case, my samples that were sent from the US to Mexico were completely lost. I understand that Printful doesn't control delivery but I belieive is a crucial factor for customer satisfaction. Probably it was just bad luck but personally I can't trust printful at least for international deliveries. I was terrified to think that my customers wouldn't receive their orders! On the other hand, I will try with the warehousing and delivery service only in the USA to see how they do. I will rate this app with a 2 stars 'cause not everything is bad as I mentioned at the beginning and I'm giving them the benefit of the doubt with the warehousing service. I suggest you go slow with this app before you invest your time and money.

Dec. 14, 2020

I like Printful but I'm considering testing out another drop shipping company. The fulfillment center wait time is too long. I have customers that placed orders over two weeks ago and still their order has not been fulfilled. The worst part is customer support. You can not call and speak with a representative neither can you chat with anyone. Honestly that's bad business. I can tell this company scaled really fast but was not prepared. When a customer places an order on my site and has to wait over two weeks or up to a month to receive that order, that's bad business on my end and a high likelihood that the person will NOT be a repeat customer.

Dec. 7, 2020

Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)

Dec. 2, 2020

Overall, poor. I am writing this review as I am switching to a new POD app. The embroidery is good if you follow their guidelines, which I give credit for, but I did not come to this app primarily for embroidery. I had an issue where I ordered a shirt with white text on black fabric, and the text printed grey. Their way of dealing with the problem was to gaslight me that my t-shirt looked fine and that the text was white enough. I even sent them photos of the text next to a white sheet of printer paper. They replied that a reprint would not change how it printed and that it had printed as expected. As who expected? Certainly not me. So basically I cannot trust them to do my designs justice on a Bella+Canvas tee, their most popular option, and as a result am leaving. They could also have a wider variety of products. Very few hoodie options if you care about material.

Nov. 19, 2020

We use both their printing services and their warehousing services, and have for many years now. Their warehousing is top notch - better than others we've used. Their printing, however, has taken a huge dive, as has their customer service in the past few months. We've had misprinted orders where despite customer evidence being provided, it was still ruled as "correct", and we had to pay the refund out ourselves. Delays beyond what's projected have been constant for us. I'm having to speak with customer service many times throughout the week to try and get things sorted. The biggest thing that worried me was when we ordered a sample of our own stickers during the summer, and the two stickers arrived printed on different papers, with one sticker completely being unable to stick (a complaint we had heard a lot from our customers). I got a lot of run-around about it, and when I left a review on Printful itself, with photo evidence, I was informed by a customer service rep that the review wasn't going to be posted because it "didn't match the experience customers would be able to expect from them". That made me question how many negative, honest reviews were being suppressed from others as well. We no longer use stickers with Printful, but warehouse our own better-quality stickers instead, for consistency's sake. We're looking into printing and warehousing our own other items now too. I really want this service to be great again, it used to be we'd only have one or two issues every few months. Now it's multiple issues a week. I hope that when things begin to calm down with the pandemic, they can improve their quality and customer service again, otherwise we're likely to change services completely. EDIT: I've lowered this a star since leaving this review. Even in that short time between when I left the original and now, it's gotten significantly worse. Out of stock items stopped syncing stock numbers with my store, leaving hundreds of items available for purchase when they weren't there at all. Looking around social media, I discovered this was common, but customer service said they'd get back to me later about it rather than having any clue about the issue. It would be days of work to manually edit all of these. We've also had a lot more issues with orders. Just this morning I had to contact them over an order that hadn't been processed or fulfilled long past it's due date. There were no errors or information attached to the order itself. According to customer service, there had been a manufacturer delay, and then the item hadn't restocked yet. Not only was none of these issues told to me at the time, but the item had never shown up on my dashboard as out of stock at any point. Issues like these, with a complete lack of transparency, have become common. Pains me to say it, because I want Printful to be wonderful again.

Nov. 9, 2020

Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.

Nov. 4, 2020

DO NOT ORDER ANYTHING IN BLACK! Initially I would give Printful 5 stars, but the fact that everything I order in black comes out faded now is beyond frustrating. I personally love black tshirts, and thats always my go to color for majority of my designs. Unfortunately everything I’ve ordered lately on black comes out looking washed. This is so disappointing being that the first few items I ordered (in black) were perfect. I’ve tried reach out to their support department about it, but I keep getting “thats expected quality.” So now I’m going to have to find another printer for all of my black apparel items. With Black Friday coming up this is going to throw me off my timeline of ordering samples and preparing content for advertisement.

Oct. 29, 2020

I would not recommend Printful. On my first three test orders there was a problem with every single one. The first hoodie I ordered had the stitching at the seams coming undone as soon as I pulled it out of the package. The second order was an embroidered beanie. It was supposed to be a fish and the stitching went well outside the outline of the fish even though the mockup clearly looked just fine. The third problem was with two different sizes of the exact same hoodie. Both hoodies had the exact same designs on them but when they arrived only one hoodie had the correct color gold text , white the other somehow had white text...I don't even know how they could screw that up when the mockup was clearly fine. Additionally it takes them way too long to print. I made a small order on 10/12/2020 and it took them 14 days to print it! That is absurd! The only reason why I gave them 2 stars instead of 1 star was the fact that they refunded me my money for the first order. I didn't even say anything about the second order and I just submitted a complaint about the 3rd order so we will se how that goes. I highly recommend that you use SPOD instead. Their prices are better, they guarantee 48 hour fulfilment, and honestly I think the quality is much better. I made a test order 12 FULL DAYS after a printful order and they both arrived at my doorstep on the exact same day!

Oct. 10, 2020

Disappointed I have grown more and more disappointed with Printful over the last few months. I previously had another store that I used this app for and for the most part I didn't have any issues however, I am currently the assistant on this current store using printful and have had so many problems with billing. We have been around and around in circles between Printful and Shopify however, we feel that the responses have not provided resolution. The items that have been ordered and received have have been of good quality. We hope we we can get a better resolution or we may have to find another company to work with.

Oct. 8, 2020

Had Printful a while now and a handful of orders. Multiple times I've had issues with Incorrect Color, Incorrect Size, and Embroidery Issues. The lack of attention to detail is what is leading me to write this review.

Sept. 20, 2020

Latest update: I updated my rating from 1 start to 2 stars because, after over a month, Printful was finally able to offer an acceptable solution to the problems I encountered with them. I will keep my original comment below for reference to help you understand why I cannot give it a better rating. I used to love this app (been using it since 2015) but I had two problems regarding a large order for which I paid around $900 - one about the invoice they sent, the second about the fact that I never received the actual order. Not only did they refuse to reship or refund the order but they added insult to injury to refuse to file a dispute with the shipping company that lost the package. In the process, they also suggested I illegally falsify an invoice because "it might cause issues with accounting". Like, it didn't cause issues for my company. So, they do NOT take responsibility for what they send and just politely refuse to fix anything. I personally will not use their service again. Edit following reply from Printful: I have everything in writing and you did suggest I illegally falsify the invoice. You certainly didn't say it was illegal to do that but suggesting I modify the information myself on an invoice that I did not issue is illegal. Furthermore, you refused to file a dispute with the carrier regarding the lost package that was most likely stolen. I would have been open to repay for shipping but you kept on suggesting I re-order $900 worth of merchandise. I was certainly not going to do that after this mess. For the invoice, I repeatedly mentioned that the mistake was mine from the beginning and alerted you as soon as I received it but I encountered the same situation with another printing company in the same week and they fixed the problem in less than 10 minutes. Regarding the shipping of the actual products, you didn't take any responsibility for the fact that I never received it. I contacted the shipping company countless times and their only answer was that the expeditor (you) had to file a dispute which, again, you refused to file leaving me with no t-shirts for the opening of my client's shop and with a $900 hole in the bank. I've been talking with you for over a month about this problem via e-mail and was waiting to write a review to leave you plenty of time to do the right thing. This reply to try to save your image in this product review page is another insult. This is deplorable.

Oct. 19, 2020

The App was deinstalled by itself after using it for 2 Month with more then 300 Products on my Shop. And after reinstalling ist everything is gone, the Products, the Orders and Invoices.

Aug. 12, 2020

2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall. First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results). Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such. When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it. They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify. More work? Sure, but at least I get great service and can count on when I need it. Would NOT recommend.