Printful: Print on Demand

This app is easy to install and it is easy to create new products. The problem: When people ORDER. I had a client order a t-shirt (a t-shirt!!) in early May. After several weeks, I wrote to them. They blamed Covid-19 for the delay and said it would be a month (for a t-shirt...'cause they first have to do research and INVENT the t-shirt). THEN, they said THAT type of mystical t-shirt was out of stock. TWO choices: cancel order or change the order. I changed the order. Now, one month since the original order, I was told that I am looking at late JUNE for the order to be fulfilled. The customer service was prompt (I will grant them that) but a bit condescending. In all, this has been VERY disappointing. I am ACTIVELY exploring other options.

The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.

wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa. I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.

I like what they are doing, HOWEVER I would love to see more BLACK and plus size models. That's my only concern here. I would like to see all races. When I was chatting with someone on printful all the could do was recommend me to go elsewhere to find people of color (THAT WAS THE TERMINOLOGY THAT WAS USED. smh. A little disappointed. A big change is need here. Thank you! The revised the post and the original response they gave me.

I've used this app in the past with a lot of luck. I'm not certain what's changed since using it again other than now fulfillment is happening out of NC. Two out of my first three customer orders have needed to be redone. One was missing an entire side and had the label printed on the front. The second order was on a tee that the stitching missed the seam entirely and had a hole in the shoulder as it was not stitched together. It's apparent Printful is having QC issues or not doing QC at all. This makes it difficult and rather embarrassing to launch a brand using this company right now.

This is the best print on demand company for shopify, but its kind of a shame because it's not very good. I have orders from exactly 7 days ago that have been submitted, and I have been charged for, yet they have not even began fulfillment. In addition to the embarrassingly long fulfillment times, the print quality is not always the best. In a dryer, the designs will fade after only a few washes. I am only using it now because I have no other options. I will switch as soon as I can. One thing I can say is that the app is nice and the UI is far superior than others, however i'm really not satisfied with the company itself.

I've used Printful for 4 years and while their Shopify integration and online interface is top notch, easy to use and far superior to their competitors, their products and service are a mixed bag. You definitely have to test individual items and stay on top of every order. Some things, like their unframed prints, are great. Other things, like their shirts, are not a quality I could comfortably charge anyone money for. Still others, like hats, are sometimes great, and sometimes bad. Their biggest struggles seem to be customer service and shipping, which have gone drastically downhill in the last year. Customer service, if for anything more than a replacement for a faulty order, often seems to have language issues in understanding details and situations, leading to days of back and forth before getting resolved or given up. Packages often take longer to deliver and seem to disappear for a day or two in the midst of tracking their progress, especially since they have switched to DHL. Orders from California are almost always good, those from North Carolina often seem to have more problems. When an order arrives faulty, they do make it up quickly with a replacement or refund. That said, these are the big guys with tons of customers. They've been around longer than their competitors and aren't going anywhere, but it feels like they keep growing and somehow never get over their growing pains. They aren't awful; they're worth using, but be sure to test each product first, and don't rely on them as your only product source.

Good app. Terrible customer service. If you need help, get someone besides Jerimiah H. He told me to give him an order number so he could investigate the issue, I provided it and he turned around immediately and said contact Shopify. The issue I had was with their emails and they did the best they could to mark the ticket solved and literally said "We are sorry we could not fulfill your needs...We wish you the best of luck". Customer service is all that matters these days, there are a ton of other options that offer the same thing Printful does, so I will be looking into those immediately to find one with customer support agents who actually try to solve your issues.

BEWARE! After doing business with this company for nearly 2 years, since they began they suddenly started fulfillment in the EU, Latvia and now I have to pay the VAT expenses when my customers purchase from that territory out of the US. Not cool! If you're a US company and you spend all your marketing and customer acquisition costs and then send them to purchase Printful's products, they make 100% of their money, but as the store we then have to either make very little or in some cases, we actually paid money and I'm not in the business to lose money, so I'm pulling all my skus from them and going to their competitor who does have this opt-out function. It's too bad!

I normally do not write negative reviews but I'm so furious with the horrible fulfillment time that my very first customer is getting, or not getting if you want to get technical. So, basically my very FIRST customer ordered a shirt on Aug. 23rd. It is now Sept. 2nd and the shirt is still in the printing stage. The ship out time on the order says between Aug. 29th & Sept. 1st. So of course now it's the weekend and I suspect at this point it'll be another week. It's come to the point where I feel I have to offer this customer a free product from my other collections due to me and the customers inconvenience. This is completely unacceptable and I keep getting the run around on why it hasn't been printed and shipped yet. They told me the tshirt when printed over 4 times, didn't meet their quality control, but the strange thing is this shirt had been ordered after hers and theirs went out the next day after they ordered it, the same exact Tshirts! No quality issue there. Not to mention that I ordered 3 samples of this exact shirt design and everyone received them in a decent time frame without issue. Incidents like this make me want to try other print on demand services or just print ourselves but I've been trying to be so patient but my patience is running very thin right now. I could see if maybe they offer a print/delivery policy something similar to dominos pizza where if it's not delivered within a certain time frame your pizza is free lol... but nothing! No apology, no rhyme or reason, just nothing except for you and your customers to wait for something they paid for. I've put ship times on my website in regards to lengthy times just as a precaution but it's now been 10 days plus the weekend, plus the Labor Day holiday, and hoping they send it by Tuesday Sept. 4th will put this order at 13 days and that's "IF" they ship it on Tuesday. So messed up, smh.

No consistency in throw pillow color with the print file I send. Colors always come out completely different. Stitching is already loose in some of the samples I just ordered. It's a shame because I really like the pillows. I won't be ordering from here again.

After one year of using them the main problem was for me the quality. They kind of don't care about it. Cheers

Easy to use. Not all products listed in app description are available to sell on my website. Variant (mockup) images are not showing in Shopify. Makes the product listed useless.

Functionally sound - this review is more as a cautionary tale for UK-based online businesses. Alas! I really wanted this app to work for me. It is, in theory, exactly what I need, but the high cost of the items, the shipping fees and the surprise customs charges meant it wasn't a viable option. We ended up losing money on all products because we refunded our customers their excess customs charges before pulling everything from the online store before too much damage had been done. on the upside, my customers are delighted with their now super-limited edition items! If a local option were available, we'd still consider it, as the shipping and customs really were the dealbreakers more than anything. quality of products we used was fine and no fulfillment issues aside from customs. a pity! We were really keen on this!