Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
6,958
chart
#68
All reviews
Rating Breakdown
Review RSS Feed
Jan. 12, 2021
The stimates of delivery are always false: upt to a month later of the latest day of delivery, still a lots of products don't reach costumers. They don't even reimburse the costs of shipping, although them being quite high for this sector. Costumer support is lame, as they basically are there to redirect you to their webpage and not provide any support. Don't use printful: you will loose not only your time, but also your money, as they forget about you all the time. They lie continuously on their services. (I have been working with them for a whole year, and when you expect that things have been solved... they come up with a new idea to mess with you) Do you see all the 5 STARS reviews? All look the same one/two lines, without any answer from Printful... just bots. Don't fail to them.
Hi, thank you for your review! We’re very sorry to hear your experience with us has not been positive during this time! We understand that this is a difficult time for many businesses and people, and we are working diligently to fulfill all orders as fast as possible and inform you of any shipping updates we receive from our customers. It is true that, during the peak season, our carriers were seeing an increase in online order sales and ongoing travel restrictions, limited cargo flights, etc, shipping times were much longer than before. We have no control over the shipping speed, and the shipping times given on our pages are only estimates and are subject to change. We will review each case and advise you of the best solution. Our Returns Policy will cover you in case the order is not delivered after the estimated delivery date + additonal wait time advised by our carriers. See our policy here; https://www.printful.com/policies/returns. Please let us know if you have any additional questions, concerns, or anything else at [email protected]! -Lauma
June 12, 2023
UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW UPDATE AGAIN:1-15-23 I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support? Get in touch with our team using any of the contact methods below. Live chat: use our chat widget in the bottom-right corner of any printful.com page. Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary. Email: send an email to [email protected] Please Reach Out To Me ASAP. UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?
Hi there! Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time. I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services! We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to [email protected], we would appreciate hearing from you! UPDATE: Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :) If you have any questions or concerns, please don't hesitate to reach out to us! - Elina
Jan. 6, 2021
Not Recommended! I ordered a t-shirt in November and it said it will arrive to my clients address by the 25th of the same month, so far, January and it never arrived. Customer Service I spoke to said for me to wait till January 23rd to make a complaint, which to be honest is quite shocking since Printful advertises 3 to 5 shipping deliveries. Ok, we're in the middle of the pandemic, but to ask me/my client to wait 2 months is ridiculous, and also the t-shirt never arrived, so of course I lost a client and a lot of time and money. So I don't recommend their service. Not good at all!
Hi! Thank you for your feedback. We're very sorry to hear about your order being delayed. Right now there are major international shipping delays and although we understand how frustrating it is, we hope that after the holiday season the shipping times will improve. In general, our shipping time is determined by the destination address and we don't have a set shipping time, all of those are estimates based on the average of the previously delivered orders. Please know that we are working with our carriers to shorten the delivery time. Upon checking the communication with our team, we see that the order was refunded in full and we noticed a the mistake on our side - the month provided was inaccurate, the waiting period should be until December. We will internally take a look at the communication to improve the services moving forward. If you have any other feedback, questions or concerns, please don't hesitate to reach us at [email protected]
Dec. 29, 2020
almost everything is out of stock. gotta go elsewhere to do business. tried to support, but their reputation has been soured since the pandemic began. i cant sell anything using this service at the moment. frustrating. gotta re make my whole store.
Hi there! Thank you for your feedback! We're very sorry your experience using our services hasn't been the best! These are extraordinary times for all of us, and the current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers and working on improvements. Keep in mind, some items are ordered on demand, which may add to the stock delays or cases when the items become unavailable unexpectedly. We are very sorry for the inconvenience this has caused and we will definitely look into a better way of communicating this with our customers in the future! Please let us know if you have any additonal questions, concerns or anything else at [email protected]! - Elina
Dec. 26, 2020
I would give zero stars if I could. This company will do everything they can not to refund you for their own printing errors. I am now in debt $2k with a customer because they printed 100 shirts so badly you could not even read the logo and they only want to refund 20% of the order. Their customer service team is not in the USA and they refuse to allow me to speak to someone in the USA on the telephone. Shop elsewhere!
Thank you for sharing your review, we truly appreciate it! We’re sorry your experience didn’t match your expectations, but we hope we can improve it moving forward. Our Customer Support is available 24/7 and we are located in the US as well as Europe so we can provide faster support to our customers. We definitely understand that receiving items with quality issues is not pleasant, and I am sorry that some products arrived in poorer than expected condition! We have refunded you for those accordingly. We do take quality concerns seriously, and we also take full responsibility in cases where an item has a print or a quality problem by offering a reshipment of the product or a refund for it: https://www.printful.com/policies/returns. However, the submitted print files for your order were not according to our file guidelines, which we also mention in our File Guidelines section with each product and also on our blog post: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/. Unfortunately, a reprint of the same items would result in the exact same outcome. We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves on the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. Please feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! -Lauma
Dec. 20, 2020
Very disappointing to say the least, poor print quality and long lead times. Despite following guidelines to the letter
Thank you for sharing your review! We are very sorry to hear your time using our services hasn't been the best, but we hope to improve it moving forward! Any errors on our part are always covered by our Returns Policy and we'll offer a reshipment or a refund, you can view it here: https://www.printful.com/policies/returns. We'd like to learn more about your experience, please reach us at [email protected] and we'll do our best to help! -Lauma
Dec. 17, 2020
We used to love Printful, but now they've shifted to shipping their items from other countries and making their customers responsible for any charges and taxes that come with that. The worst part is that they don't even tell you. We've had two of the same item in different orders ship from two different countries and were charged completely different prices. This makes it impossible to know what to charge our customers and resulted in us losing money, essentially paying for some of our customers to get a free item. Customer service reps are rude, unhelpful, and even threatening. Printful needs to get its act together.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward! When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service. Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled- We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution! -Lauma
Dec. 17, 2020
BEWARE. This print on demand company has a lot of hidden fees. Some our products ended up costing more than we sell them in our store for because Printful would decide to ship them from one of their locations in another country resulting in higher shipping costs and a VAT tax all at our expense without consent or verification. They'll charge your card and refuse to cancel the order or refund you. There are so many other print on demand companies that don't trick their customers into paying more and have ultimately better quality product and customer service.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward! When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service. Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. For example, orders shipped within Europe will be fulfilled in one of our EU facilities if we have the stock available. We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled- I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution! -Lauma
Sept. 3, 2021
WARNING: NEVER INSTALL PRINTFUL IF YOU HAVE ANY OTHER MOD OF POD APPS INSTALLED. Installing Printful with OTHER MANUFACTURING ON DEMAND OR PRINT ON DEMAND vendors can destroy the shipping profiles. If you uninstall both, Printful will recreate the shipping profiles, but you lose your whole catalog of designed products on Printful and according to the company, the only option is to recreate them. Never uninstall Printful or you will lose your designed products. While their support was attentive, they have no way to restore your store's products on their platform - they apparently do not make any backups. Poor design. Additionally, as we have seen, any order that contains a PRINTFUL product and someone else's may reject the shipping address. WE HAVE DISCONTINUED THE USE OF PRINTFUL.
Thank you for reaching out! Printful can co-exist with other POD platforms, however, it is true that if you uninstall the app, it would remove the sync and you would have to re-create the items from scratch. We would advise saving your products as Product Templates first, in case you need to adjust your settings/plugin. You can also add this feature request here: https://www.printful.com/feature-request. Let us know if you have any further questions or anything else at [email protected]! -Lauma
Dec. 10, 2020
*Precios caros (poco margen de beneficio si quieres ser competitivo). **Gastos de envío extremadamente caros! (Con la cantidad de envíos que deben tener, tendrían que negociar mejores tarifas y repercutirlas en el cliente, o es que ganan dinero con los envíos?) ***Retrasos en los envíos. Aunque prometen 3-6 días hay pedidos que tardan hasta 5 veces mas! ****Rastreo a medias... La calidad de los productos creo que es buena y la impresión tambien pero tienen muchos defectos que hacen que incorporarlos a tu tienda no sea una labor sencilla. Simplemente estoy buscando alternativas.
Hola! Gracias por compartir su reseña! Lamento escuchar que ha encontrado estos problemas con nuestros servicios. Por lo que respecta a nuestros precios, definitivamente entendemos que el precio juega un papel importante cuando tiene su propio negocio. Tenga en cuenta que nuestros precios no sólo incluyen el precio base del producto o la impresión, sino que también cubren por el resto de servicios adicionales, por ejemplo, atención al cliente 24/7, todas las integraciones, no tiene que fabricar ni enviar el producto, etc. Consideramos que nuestros precios son justos cuando se tienen en cuenta los servicios y calidad que ofrecemos. Las tarifas de envío se basan en los costos de envío promedio para cada categoría de producto. Nuestros costos de envío se calculan directamente de nuestros transportistas; no nos enfocamos en obtener ninguna ganancia en el envío y trabajamos para obtener las mejores ofertas de los transportistas. De verdad, los pedidos internacionales están experimentando tiempos de entrega más largos debido a la situación con Covid-19. Los envíos están tardando más de lo habitual debido a que se realizan principalmente con vuelos de pasajeros. Pero estos vuelos ahora mismo son limitados, mientras que el número de envíos sigue creciendo. En nuestra página puede ver todas nuestras actualizaciones al respecto, incluyendo nuestros tiempos actuales de gestión. https://www.printful.com/es/avisos-gestion Si tiene alguna pregunta respecto a esto, no dude en contactarnos a través de correo electrónico: ([email protected]). - Elina
Dec. 8, 2020
The order was charged, and they did not ship after 15 days. After 15 days I contact and they said it was out of stock. Did not have any email, notification about that?
Hey there, Thank you for sharing your review with us! We're sorry to see your order experienced a fulfillment delay! I was able to locate the order and I see we had a stock delay from one of our suppliers. For products that are "restocking" we don't send an email notification. Please feel free to take a look at "What do the tags in my order view mean?" FAQ here: https://help.printful.com/hc/en-us/articles/360014068199-what-do-the-tags-in-my-order-view-mean- I will follow up with you personally with more information and hopefully, we can work something out! :) -Lauma
Dec. 6, 2020
I ordered my products from them on October 28th 2020 and it is now December 6th 2020 and I still haven't received them.
Thank you for reaching out! We're sorry to hear your order hasn't been delivered yet. I'll reach out to you directly to see what we can do for you! -Lauma
Dec. 3, 2020
Printful is obviously becoming more and more focused on the "big corp" status and like so many others are saying, they dont care about the liite guy anymore. Shame. We've got two connected stores and have not solg tons, but still, when orders are taking months and they dont answer anything else than its not their fault, thats just simple and poor service. Actually, thats not service at all.
Hi, thank you for your review! We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! The Covid-19 pandemic has affected our fulfillment and delivery times, but we are working as fast as possible to fulfill and ship all of the orders. I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Shipments are taking longer than what we're used to because they're mostly carried out with passenger flights, but flights are now limited and the number of shipments is growing. We also suggest communicating these delays to your customers to help manage their expectations during this time. Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon. Please let us know if you have any questions, concerns or anything else at [email protected]! - Elina
Dec. 2, 2020
I have thousands of products to add to my store. That will never happen with their "product push limit" of only 2 products a day. Seems as if they only care about their established customers and not customers that are new and starting up.
Hey there, Thank you for sharing your review! We're truly sorry that this has been an unpleasant experience for you! This wasn't an easy decision as we understand how important it is to start a new store. To help manage the order volume during this peak season, we're proactively introducing some product push limitations for customers located in the US and Canada. This should help us keep our fulfillment estimates consistent, so your customers get their holiday orders within the expected time. This only affects new products and not the existing items in your store. As soon as we can handle more order volume, we will lift the restriction. Please follow the newest updates here: https://www.printful.com/fulfillment-updates If you have any additonal feedback or questions please feel free to reach us at [email protected]! -Lauma
Nov. 30, 2020
Awful fulfillment service. I was super excited to set up my printful shop & mid way through my efforts they limited the # of products per store to 2 without any notice!!! More than half of the catalogue of products became temporarily unavailable in the exact same moment. I was cut off at the knees without any warning. You can not rely on this for your business fulfillment services when they make choices like this that are detrimental to your business. There is no trust in them as a customer now. I will be looking into what other print on demand options are available immediately.
Hey there! Thank you for your review, we truly appreciate it! To help manage the volume, we're proactively introducing some product push limitations for customers located in the US and Canada. This should help us keep our fulfillment estimates consistent, so your customers get their orders within the expected time. As soon we'll see that we can manage a larger number of orders, we'll lower the limitations or will lift them completely. Please follow our Fulfillment Updates page for the latest updates and the reasoning behind the delayed communication with our customers here: https://www.printful.com/fulfillment-updates We apologize for any inconvenience this has caused you! -Lauma
Dec. 4, 2020
Obviously, the pandemic has hit every business extra hard, but over the past 6 months, our shop has had numerous orders fulfilled OUT OF ORDER. The worst part is that they were mostly for the same item. One order comes in and doesn't go out for a week and a half, but we would have an order or two (or three) get fulfilled in a couple of days. FOR THE SAME ITEM! At one point we had 5 orders fulfilled and shipped before an older order went out. Did I mention that it was for the same item and no waiting for restocking? We've been very patient with Printful over the last 3 years, but now that our sales are picking up even more, we're starting to get a few chargebacks on items that are taking longer than expected. For instance, we have an order that was placed 9 calendar days ago and still says "Printing." As I said, SLOWER fulfillment is understandable, but OUT OF ORDER fulfillment is a systemic issue that needs to be fixed. Especially since we work with other On-Demand companies that had little-to-no delays during this whole pandemic (except for shipping of course). I'm willing to update this review if we could all get a real explanation on why this is happening because I know other store owners who've had the same issue. If this weren't an issue, I would give Printful a 4/5, but when order fulfillment management causes us to have to spend extra time doing damage control with customers, it takes away a lot of the convenience of using an On-Demand Printing service. They're lucky to get 2 stars. (UPDATE: 12/4/2020) We're updating our response and taking away a star. We have NOT been in contact with anyone (management/leadership/etc.) who has the power to do anything, give us a real answer, or provide adequate credit for the chargebacks caused by problems you admit are your fault. Everyone we talk to has to "get with their team" or escalate to someone who turns out to be on the same level. Meanwhile we're still seeing orders from Nov. 16th and 22nd that aren't in our customer's hands yet, and some haven't even finished printing. Two of the customers have OTHER orders that were placed after that have been on schedule, and some already delivered. It looks completely unprofessional when you don't give us proper inventory status, so we can keep the customers updated. The main point we've got from all of your explanations of the inventory issues is this: Every single item could be "out of stock," but no store owner would know unless we contact you guys and inquire about each order. You've already looked at our account. Please take a minute and check our order flow and try and tell us that it's anything even close to "FIFO."
Hey there, thank you for sharing your feedback with us! We're very sorry to see some issues with stock delays for your orders. The current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers. We are working on improvements on how we notify our customers regarding any stock shortages or any possible delays as much as we can. We're doing our best to keep with our first in, first out (FIFO) approach. But it's not always possible because of stock issues, production capacity, using backup facilities, and many other reasons. In some cases, FIFO won't apply, but we're trying to stick to it as much as possible. I see that you have been in direct communication with our support team in relation to your concerns and we hope to resolve it as soon as possible! -Lauma
Nov. 30, 2020
I have launched my store using Printful lately. All my orders are impossible to be tracked. I mean you can track them up to a certain point. Fulfilment was in Latvia, and after the parcels were sent abroad there is no tracking of them as if they were lost. Printful rep tells me to contact the Latvian Post and that it is in transit and she understands my concerns!!! She was not helpful and could not give any answers as if it was a bot. I am so disappointed I'll have to refund my client. DON'T USE THEIR SERVICES ON YOUR FRONT STORE UNTIL YOU CHECK THEIR DELIVERY SERVICES!!! CAUTION!!! Poor Customer Service!
Hey there, thank you for sharing your review and we are truly sorry to hear your experience hasn't been the best lately! We'll review the communication you had with our customer support internally. I completely understand the current shipping delays can be very frustrating. Once the parcel is handed over to our carriers, we have no control over the shipping speed, especially, now, when everything is delayed due to transportation and social restrictions in place. Once the order is sent abroad, it will remain with this status until it's received in the recipient's country and the first scan is made the tracking information should be updated then. In the meantime, the parcel can be in the queue on the plane, sorting centers, etc. The pending packages rarely get tracking updates about waiting in line which may give the impression that they're lost in transit. We will do our best to advise our customers of the wait times we receive from our carriers. Please follow the latest updates on our Fulfillment Updates page here: https://www.printful.com/fulfillment-updates. If you have any additonal questions or concerns please feel free to reach us at [email protected]! -Lauma
Nov. 27, 2020
I'M USING THIS APP, BUT I MIGHT STOP USING IT. YOU MIGHTS ASK WHY? WEEELLL, BECAUSE THE PRODUCT AND SHIPPING PRICES ARE TOO EXPENSIVE. I'M NOT MAKING PROFIT WITH THIS APP. IF YOU ARE READING THIS AND YOU WANT TO INSTALL THIS APP, I WANT TO LET YOU KNOW THAT YOU'RE NOT GOING MAKE PROFIT. DON'T USE THIS APP!!!!!!!!
Thank you for sharing your review, we truly appreciate it! We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. If you have any additional feedback, as well as any questions or concerns, please reach out to us at [email protected]! -Lauma
Jan. 24, 2021
La aplicación es buena, su soporte es muy malo, tenía un pedido con un atraso de un mes, 2 dos pedidos más atrasados me comunique con soporte me dieron un fecha límite para que me dieran el reembolso, luego hable el día exacto de la fecha límite para pedir un reembolso y le envié una captura al agente nuevo que me contestó indicando que ya me habían dicho que hoy si los paquetes no llegaban me devolvería el dinero y el nuevo agente me dijo que no era posible le envie captura del chat al nuevo agente, me trato mal, de mentiroso, aunque en el chat indicaba exactamente todo lo que había dicho la agente anteriormente. Hoy día aún no recibo reembolso y los paquetes no llegan. Mi recomendación es trabajar con T-POP sis productos tiene mayor calidad y el tiempo de envío desde francia a estados unidos fue de 8 días. Printful se demoró literal enviar más de un mes un t-shirt a México cuando el propio t-shirt "ECO" es fabricado en el propio país. Muy mal, muy mal. Printful apesta su soporte, no saben leer los mensajes, no cumplen las promesas que dicen sus agentes y nos hacen perder horas y horas hablando con una persona que no sabe entender los mensajes. Me gustaría colocar captura del mal trato de soporte aquí pero no se puede! pero fue horrible! The application is good, its support is very bad, I had an order with a delay of one month, 2 two more backordered orders, I contacted support they gave me a deadline to give me the refund, then I spoke the exact day of the date limit to request a refund and I sent a screenshot to the new agent who replied stating that they had already told me that today if the packages did not arrive I would return the money and the new agent told me that it was not possible to send the chat capture to the new Agent, I treat myself badly, as a liar, although in the chat I indicated exactly what the agent had said previously. Today I still do not receive a refund and the packages do not arrive. My recommendation is to work with T-POP if its products have higher quality and the shipping time from France to the United States was 8 days. Printful literally took more than a month to ship a t-shirt to Mexico when the "ECO" t-shirt itself is manufactured in the country itself. Very bad very bad. Printful sucks their support, they can't read the messages, they don't keep the promises their agents say and they make us waste hours and hours talking to a person who doesn't understand the messages. I would like to place catch of the bad support treatment here but it can't! but it was horrible!
Hola! Gracias por compartir su reseña! Lamento escuchar que ha encontrado estos problemas con su pedido. Tenga en cuenta que los tiempos de envío en nuestro sitio web indican el plazo promedio estimado. Durante esta temporada, nuestros transportistas están viendo un mayor volumen de pedidos en línea que en años anteriores. La sobrecarga de envíos significa que las compañías de transportistas están registrando y enviando los paquetes de forma más lenta. Los paquetes pendientes rara vez reciben actualizaciones de seguimiento sobre la espera en cola, lo que puede dar la impresión de que se han perdido en tránsito. Esto no significa que tu pedido esté perdido, sino que está siendo procesado por el transportista. Puede que la información de seguimiento no se actualice en una semana o más, hasta que el artículo esté escaneado. Según los datos que recopilamos de los transportistas y los datos de los plazos de entrega, actualmente estamos permitiendo tiempo de espera adicional además del estimado original para la entrega. Veo que ha estado en comunicación con nuestro equipo y pudimos brindar una solución! Si tiene alguna pregunta respecto a esto, no dude en contactarnos a través de correo electrónico: ([email protected]). - Elina
Nov. 20, 2020
The orders are taking a very long time to get delivered. No communication from their side and customer support number is no longer working. If I could give zero stars, I would.
Thank you for your review! At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Could you please send us your account email address along with the order number to [email protected]? We'd like to check the status of this order along with the previous communication you've had with our Support team. -Lauma