Printify: Print on Demand
Printify- Print on Demand
Rating
4.8
feedback
2,752
chart
#243
All reviews
Review RSS Feed
Aug. 20, 2020
Very happy with the AOP tote bag I'm ordering from Printify. Sturdy, good color, and large size. Price is affordable and I'm having no trouble retailing them for more than twice my cost.
Thank you for the positive review! It's great to hear that tote bag is a successful addition to your store, and we will make sure to take your feedback in consideration when adding new products to our catalogue. If any assistance is needed, feel free to let us know anytime!
Aug. 18, 2020
Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers. Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore. Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking. This caused lots of TIME spent to resolve the issue over the past week. I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems. Therefore : 1. We will uninstall Printify APP 2. We are stopping to sell printify products until you find the issue with a precise report. This is not the first time we have problems with printify and I find your customer service totally useless. I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem : - they will not help you (customer service without tech skills and helpless) - Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)
Hello, We are very sorry for the inconveniences created. Seems like the location ID and SKU number change were caused by a technical issue. We have already forwarded the issue to the responsible team and they will be back to you within the next 24 hours and we will do our best to make sure that similar issue does not repeat. Thank you.
Aug. 14, 2020
This app saved my business! I used another on demand printer that put my business is such a bind with shipping delays due to Covid. Customers were waiting 2-3 months for 1 simple tshirt and I started to earn bad reviews and my ratings went down. I had angry customers and was losing money on refunds. When I searched for another option I found Printify and I could not be happier! Shipping is fast and the quality is amazing you have a variety of options in products and printers, anytime I had a question or needed an update on an order the response time is quick. Thank you guys very much!
Aug. 13, 2020
you can't do any profit with this app. they are charging HUGE fees for shipping. You can't earn money with them, i lost a lot of hours to edit over 500 product on printify for finally see after getting my first order im not on profit cuz shipping fees are insane. You can believe this? i sell product 40% more and im still not on profit.
Hello, We are sorry to hear that you did not manage to make any profits with us. Each product has a shipping fee that is transparent and can be checked under ''shipping and more details'' section below each product. Some products may have higher shipping costs but we are already working on that and trying to minimise the shipping costs as much as possible. Generally, we advise users to set up shipping fees on their stores so the shipping would be paid by their customers. In case the merchant wants to cover the shipping fees themselves, then they need to consider it when setting up the final price. Last but not least, we always strive to keeping out merchants satisfied, this is why one of our managers will be in touch with you within the next 24 hours top see how we can make it up to you.
Aug. 7, 2020
Great customer service team, consistently goes above and beyond to help me resolve challenges I faced over the past few weeks. Great on communication. I've enjoyed speaking with whomever reached out to resolve my concerns.
Aug. 4, 2020
Great service and shipping time experienced so far as I recently decided to give Printify a try. Thank you.
Aug. 4, 2020
Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers. If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!! This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again? 2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue. I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.
We are very sorry for the inconvenience created. We will take into consideration your feedback regarding verifying the address before the order is sent to production and will try to come up with a different solution for the future. Currently, the best way to make any changes to the order that was sent to production is to contact us at [email protected] so our staff can update the shipping address. We are aware of the fact that our customer support may take longer to respond, but we are currently working on this issue as well by doubling the size of our customer support team. We always want to keep our merchants happy, this is why one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
July 25, 2020
This app is so easy to use! The product assortment is great and the user experience is smooth. I'm really happy with product set up, viewing the product with the choice of white backgrounds or in an environment to show scale, and specs for uploading files is super clear.
Big thanks for leaving us such a review. We are glad to hear that you like our product assortment and find our app easy to use and we hope to have a long-term collaboration in the future. Best of luck with your sales!
July 20, 2020
I am now designing custom T-Shirts, making it possible for my art to work for me. Thank you, Shopify! I appreciate being able to purchase a domain through Shopify, all the apps and having some extra help working out the kinks from Bo in Support. Thank you!
Thank you for your review! We are glad to hear that you are satisfied with our services and we we hope to have a long-term collaboration with you in the future. In case you need any help, feel free to reach out to us at [email protected]
July 13, 2020
Printify is very good, they have a lot of great products and they do a good job printing them. I think though that they should require their printing partners to be more fair with the shipping costs. When they require fair shipping prices from their print providers such as MWW then they will earn my 5th star. Recently they also got rid of all the jewelry and I had the stuff in my shop but no notifications about it at all. So to recap good but not anywhere near amazing. I personally believe that over charging for shipping in order to gouge the people selling your product is a bad way to do business. So thank you for the reply and I look forward to seeing actual results.
We truly appreciate your feedback. We are already working on improving the shipping costs and we hope that in the near future that costs will be lowered for some specific items. We will also take into consideration your feedback regarding notification when an item is discontinued and next time we will try to communicate it better. Best of luck with your sales and if you need any help, do not hesitate to contact us anytime.
July 10, 2020
I have used this app for a stickers and some specialty items not available from other providers. I have been very happy with their product and service so far.
We truly appreciate your kind words! We are working hard on providing the best service we can and it is always pleasing to hear that our customers are happy. Best of luck with your sales and if you need any help, do not hesitate to contact us anytime.
July 7, 2020
We use Printify for almost everything. We have built our entire business off of this platform and we couldn't be happier.
We are enchanted to hear that you like our services. We are working hard to deliver the best of our clients and we are always happy to hear that our customers are satisfied. Good luck with your sales and if you need any help, do not hesitate to contact us anytime!
June 26, 2020
I don't usually do rating. But this needs to be highlighted. I have sent a few emails to you guys on a lost parcel which my customer has been waiting since months. Printify sent a confirmed notification of shipping on April 25, and now it's June 26! It has been a good 2 months, totally no reply, no news, nothing. You need to rectify this!
We are sorry for the inconvenience. Our colleague has already gotten back to you asking to confirm whether the customer has checked in with their post office. If the order is not there, then most probably it got lost and in that case we can perform a refund or a reshipment of the product. Please confirm those details with us via email. Thank you.
June 21, 2020
An order was placed through our website May 26th. Have reached out to support 4 times within the month since and haven't heard back and the order still hasn't been shipped.
Hello, Based on our information, the order has been already fulfilled and delivered to the customer. Your order was placed on May 26 but it was only sent to production on June 23 due to the non-received payment. If you have any other questions, do not hesitate to reach out to us at [email protected]
June 22, 2020
Order arrived damaged and after 35 days. Customer service is slow. Website looks fresh and clean but that's about it. No more Printify for my store and customers!
We are sorry to hear about that. Due to the health crisis, our print providers have been experiencing delays in fulfilment, but due to our efforts, the delays have been considerably reduced now. We value you as a merchant and we want to make sure that you have a good experience with us. Therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
June 13, 2020
I use this app for a good 90% of the products I sell on Shopify. They have a nice variety, and very affordable to the merchant. Which is great for those who have a low budget costs, or those who are trying to get the best bang for their buck. Printify has great communication with all their merchants, helping to troubleshoot issues, and great customer service to the merchants. Although they have a great variety they don't have everything. It would honestly be great to have shorts available for men and women, as well as sweatpants for both men and women, bathing suites for men and women, and lastly to have the jewelry back as well. Overall this is a great app to work with I've been a merchant with them for 2 years, and would recommend them to any merchant out their looking for a reliable, and affordable app.
Thank you very much for the great review. We are happy to hear that you like our services overall and we will definitely consider adding shorts, sweatpants and some more swimsuits to our catalog. Best of luck with your sales further on!
June 13, 2020
This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled. After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this. Not happy so far...
We are sorry for the inconveniences created. Due to the current health crisis, there are a lot of changes that happen on daily basis. We are aware of the fact that this may bring some inconveniences to the merchants, but we are actively working on changing that. We want to make things right for you, therefore, one of our managers will be in touch with you within the next 24 hours. Thank you.
June 12, 2020
What used to be one of my favorite POD apps on Shopify can no longer deliver. Orders are held in production for 2 weeks plus, when orders are fulfilled they are shipped blank. When questioned about my order time it took customer service 3 days to return my email. I can no longer trust that I will be receiving a quality product in a short amount of time. This all started well before COVID. Moving on.
We are sorry for the inconveniences created. Some of our print providers are still experiencing fulfilment delays, but we are working hard on reducing them as much as possible. We want to make this right for you, therefore, one of our managers will be in touch with you within the next 24 hours.
June 8, 2020
We like your service however, we now have orders that are 2 months old and still not printed yet. We understand the delays with the coronavirus shutdowns, but to have orders that are waiting for 2 months before even printing is not acceptable. We have written to your support 4 times and have not heard back. Is your service shut down?
Thank you for your feedback. Our print providers have been experiencing delays caused by the health crisis, however, we are working hard on reducing those delays as much as possible. We value you as a merchant, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
June 4, 2020
This is such a disappointment. The support does not exist as far as I can see. They really need a chat support. So far I have not even received email support. I am getting a message (after a week) that my order is on hold because they can't ship to my address, however that is absurd as we receive mail and packages daily. The way they are writing their notification is such that the issue is on my side but it is clearly an issue with the manufacturer. There is only one place that prints them so if they can't ship it they should cancel the order.
We are sorry about the inconveniences created. The shipping restrictions from our print providers are being updated on daily basis and there is not much we can do about it. Nevertheless, we want to deliver the best service we can even under the given circumstances. Therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.