PC ‑ Product Options

Shugis, Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business. I completely understand how frustrating and disruptive this situation would be for your orders. We provide a file upload field and it needs to work 100% of the time. We have since resolved this issue and a couple of others - they were temporarily caused by a migration to new servers and UI that will make our app faster and more reliable into the future. But the issue is fixed and file upload data should carry through to orders now like normal. I really appreciate your understanding, and I will email you directly as well from here.

Hi Velvet Noire Boutique, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your negative experience with our app. I understand how frustrating it must have been to deal with glitches and feel unsupported. I’m pleased to inform you that the issue has been resolved. We have taken steps to ensure that such problems do not recur and are committed to providing you with the best support possible. Your experience is important to us, and we appreciate your patience as we worked through this. We’re dedicated to offering a more reliable and user-friendly experience moving forward. Thank you for your understanding, and we look forward to continuing to serve you. Best regards, Cristal Tech Support Manager

Hi Deadman's Beard Co. Team, Thank you so much for sharing your feedback. I’m really sorry to hear about the trouble you’ve experienced with our app and the impact it’s had on your orders. We understand how frustrating this must be. We had a rare issue on July 29th that caused some disruptions, but our team jumped on it right away, and everything has been running smoothly since then. We’ve also added new measures to prevent this kind of problem from happening again. Your patience and understanding mean a lot to us. We know how crucial it is for your store to run smoothly, and we’re truly here for you. Warmest regards, Cristal Tech Support Manager

Hello friends from Flawless Moissanite, Thank you for sharing this feedback. Sadly, we did experience a very rare breaking issue with our app earlier this week (7/29). In many years of serving merchants, we've never experienced an issue to this extent... So we do not expect it to ever happen again. Our developers did fix the issue in short order and the app has been functioning 100% since then. However I know that this can impact a store's ability to sell, and every moment counts. Thanks SO much for your understanding and communication here. We have implemented a new system of checks and balances in our servers to make sure this never happens again. -Cristal - Tech Support Manager

Hi Amanda, We truly regret any frustration you’ve experienced and apologize for the misunderstanding regarding your subscription plan. You were charged according to the original plan you selected, and we only recently lowered our plan prices. The recent charge happened because the subscription change was not fully completed, and we didn't receive further instructions on how you'd like to proceed, despite our multiple attempts to assist you. We're pleased to inform you that the last charge has been refunded today. Our support team has reached out to you again to schedule a call to resolve this matter, and we're looking forward to your response. Thank you for your patience, and we’re committed to finding a solution that works for you. Warm regards, The Support Team

Hi Chalet Et Ceci, Thank you for your detailed feedback. We're sorry to hear about the issues you've encountered with the cart functionality and the frustration it has caused. While we're glad our support team was helpful via WhatsApp, we understand that the solution provided is not ideal for your business. Your input is valuable, and we will continue to work on improving our app to better serve merchants who use our customization charge pricing and AJAX carts together. Thank you so much for sharing this helpful feedback with us!

Hi Bunty Pet Products, Thank you for your feedback. We're sorry to hear that the app stopped working for you. Our support team has reached out to assist, but we haven't heard back to confirm if the issue was resolved. Please let us know if you still need help so we can ensure everything is working properly for you. Thank you for your patience and understanding.

Hi JAS CRAFT CREATIONS, We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have not been able to replicate the issue yet. Our team will be reaching out to you shortly to arrange a meeting so that we can observe the issue and troubleshoot it with you in real-time. Regarding the issue with the email associated with your account, this typically comes from the email associated with your Shopify account, which we cannot alter. We were able to manually update your email address in our system to rectify this, but we still recommend that you doublecheck Shopify to ensure that the correct information is there as well. We're sorry for the inconvenience this has caused and are determined to make this right for you. Update 1/30/2024: The problem you are experiencing is due to duplicating a product. When you do this, all of the options show up on the duplicated product. In order to get past this, you will have to create a new product instead of duplicating. We attempted to meet with you regarding your concerns and you did not want to get on a Zoom call. A representative of our team has also sent you an email. We are going to be attempting to have a call with you within the next 24 hours to assist you. We would appreciate being able to walk with you through everything that you need.

Hi ChipteeAmz, We are sorry you are experiencing issues with our application. We have found that when you are using Pagefly with our app without doing an integration, all files do not get pulled over, hence the problems you experienced. The same is true if you happen to change the theme, integration must be done. The Product Options & Customizer Team

Hi שמלה קלה We are sorry for the delay in responding to you. This review was trapped in cyberspace, or we would have responded sooner. We would love to assist you if you decide to try this again. Please reach out to our support team and we can work out a solution. The Support Team

Hi Sup Drinkware, We’re sorry that you have had difficulties with our application, however we want to reiterate that the problem you’ve encountered was not due to any malfunction of our application. The root cause of the issue was that the cart drawer was disabled on the theme settings. We cannot determine who made this change, but our setup wizard does not touch this aspect of configuration.

Hi My Store, We’re sorry that you’ve had trouble installing and configuring our application. Based on your comments here, you would definitely benefit from a complimentary onboarding session which we offer to all merchants. According to our records, our support team had reached out to you a couple of times with a request for collaborator access in order to assist, but it seems that you did not see or respond to those messages. A member of our team will call you to schedule an onboarding session so that we can ensure that the app is installed and configured according to your expectations. We’re very confident that we can get this fixed for you. Stephanie and the Customer Support Team

Hi OneStore, We do not have any record of you reaching out to our team for support. Records indicate that you uninstalled the application on July 8th, did not reach out for support, and then posted this review on July 14th. We would be happy to assist you and will be reaching out to you immediately. We’re very confident that we can solve whatever issue you are experiencing. Stephanie and the Customer Support Team

Hi Style My Pride, We’re very sorry that it is taking so long to resolve the issue with your theme. This is not representative of the customer service that we intend to provide and we are committed to resolving this for you. The specific theme that you are using has Ajax components that omits data from the cart. There is a potential fix that we can implement, but we will need to work with your theme developer. We are reaching out to you to coordinate a meeting with your theme developer so that we can jointly determine a resolution for the issue. Stephanie and the Customer Support Team

Hello to our friends at My Baby Babbles Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) We do appreciate your honest feedback, it provides us an opportunity to make things even better for you and other merchants going forward, with that being said we would love the opportunity to work with you to find a solution reach out to us at [email protected] Tanu & The Product Customizer Support Team

Hello to our friends at Certified Textures Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer. We appreciate your honest feedback, however, I'm not seeing a recent support request, we are happy to help you resolve your issue kindly reach out to us at [email protected] Tanu & The Product Customizer Support Team

Hello to our friends at Ella Tee Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app and left a negative review within 14 minutes without ever contacting support for help. Is there something specific that you did not like or need help with? With that said, we have taken your feedback into consideration and will try to improve our app. We would love to hear more from you and in the process help you with any queries or issues you might be having. Please email us at [email protected] and I will personally take care of your case. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Product Customizer Support Team

Hello to our friends at Dynes Sports Management Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) I have taken this case as a top priority and supervising this myself. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Product Customizer Support Team

Hello to our friends at Tracy Prints Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) With respect to the complaints about app's speed, browser reload before you could enter the app and setting up variants, I can assure you that these issues are isolated in nature and we have not received any complaints of such kind of issues so far. It is difficult to say exactly what happened, but temporary network glitch might be one of the reasons. For your complaint regarding basket reloading many times, I will have my best developers check your issue and fix it. But for the issue with item customization carried over to the check out page, we do not have a solution as Shopify restricts us to modify the check out page unless you are using a Shopify Plus enterprise-level plan. Unfortunately, we cannot modify or "hide" the way your "Item Customizations" product is displayed on your checkout page unless you are using a Shopify Plus enterprise-level plan. This is because your checkout page is hosted by Shopify, not on your store's domain, and to be secure, Shopify doesn't allow any third-party scripts or code to run on this page. This is not something that we control or can modify. At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience. If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team

Hello to our friends at Tmarc Tee Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for. You left us a 1-star review without ever contacting support for help. I am sure we could have helped you with the issue you were facing. It is possible to have a little delay while adding a filter for bulk editing depending on the number of products in your store. However, what you described isn't normal and should not have happened. If you are still facing the issue, please reach out to us at [email protected] and we will be glad to help you. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team