All reviews

Rating Breakdown

  • 5
    80% (101 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    4% (5 ratings)
  • 1
    9% (11 ratings)

Reviews with Text

  • 100% (127)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 23, 2026

Quick to address our issue and helpful with instructions along the way. Great for our add-on packaging fee.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2026

A great tool and wonderful support

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2026

This app is super handy! We use it to easily add shipping insurance to orders. And the support team is awesome – they're super knowledgeable, always find solutions fast, and super responsive.

Using app

Over 7 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! 😊 So glad the app fits your shipping insurance setup well. And we really appreciate the kind words about our support team. We’re always here if you need anything!

5 / 5 Share

Feb. 13, 2026

Great customer service! Fast, knowledgeable and helpful reps!

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the 5-star review! 💙 We really appreciate it! And we’re always here whenever you need a hand.

5 / 5 Share

Feb. 9, 2026

"I had a great experience with the UpCharge team andd Vitali. I needed some help with custom configuration, and their support (shoutout to the team!) was incredibly responsive and helpful. The app works exactly as described and has made managing our surcharges much easier. Highly recommend!"

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 😊 We’re really happy to hear you had a great experience with the UpCharge team - and I’ll be sure to pass your kind words along to Vitali as well. It’s great to know the custom configuration is working smoothly and that the app has made managing surcharges much easier for you. If you ever need help with further adjustment, just reach out - we’re always here to help.

5 / 5 Share

Jan. 24, 2026

Works perfectly for my cart added percentage surcharge! They also got the best support I ran across in a while!

Store

CRAVE

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the 5-star review! 😊 Glad it’s working smoothly for your percentage surcharge setup. We really appreciate the kind words about our support. If you ever want help fine-tuning anything, just let us know!

5 / 5 Share

Jan. 8, 2026

a good app for charging our customers local taxes based on their location

Store

I·DO

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.

5 / 5 Share

Jan. 7, 2026

We needed some custom coding done on the app and were extremely happy with the results as well as the quick turn-around. Maggie and her team really delivered for us and we are very happy with the support and functionality of the app.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🙏 We’re really happy to hear the custom coding worked out exactly as you needed and that the turnaround met your expectations. I’ll be sure to pass your kind words along to the team - they’ll really appreciate it. If you ever need help, just reach out anytime!

5 / 5 Share

Dec. 30, 2025

Fantastic app with more fantastic support :) Maggie, Evgeniya and the colleagues are doing a great job here. They are ultra fast and finding for almost every problem a solution. Furthermore, they were very patient to me :) many thanks guys!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! We’re really happy to hear you’re enjoying the app and that our support team was able to help. We truly appreciate your kind words and your trust 💜 If you ever need anything else, we’re always here for you!

5 / 5 Share

Dec. 18, 2025

Outstanding support team

Store

UR Suki

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re really glad to hear you had a great experience with our support team. If you ever need anything else, we’re always here to help.

5 / 5 Share

Nov. 25, 2025

It’s essential for the U.S. tariffs. When I was having trouble with the app, their support was amazing. Thank you, Angie and Evgeniya! Don’t hesitate to reach out to the team—they’re incredibly kind and helpful. One pro tip from me: when testing the app, make sure to select your own country as well, not just the U.S. It should work properly then. If something doesn’t show up, it’s likely due to your IP address. Good luck!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review and for sharing your experience with the app 💙 We’re really glad to hear that the app is helping you with U.S. tariffs and that our support was helpful when you ran into trouble. It truly means a lot that you took the time to highlight that. Also, huge thanks for sharing your pro tip about testing with your own country selected and keeping IP in mind - that’s very valuable advice for other merchants who might be setting things up for the first time. If you ever need anything else, please don’t hesitate to reach out. We’re always happy to help! 🙌

5 / 5 Share

Nov. 20, 2025

Great App and brilliant customer service. Went above and beyond to help me!!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your kind words and 5-star review! 🌟 We’re glad to hear the app is working well for you and that our team was able to assist you beyond your expectations. If you need any further help or have suggestions, please don’t hesitate to reach out.

5 / 5 Share

Nov. 6, 2025

Just what I've been looking for to help with the new US tariffs! I had a little bit of a configuration issue and despite dropping an email to support at the weekend the team responded, Angie, Polina and Vitali are all amazing. There was investigation, follow ups, clear communication, and most of all, care. All the things that make great customer support. It also worth pointing out that the configuration issue was down to my misinterpretation of a section of preferences, not an issue with the application itself. Thanks for a great app!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful and detailed review! We’re truly delighted to hear your kind words - they mean a lot to our whole team. If you ever need assistance again, we’ll be more than happy to help. Thanks for choosing our app, and we’re thrilled to have you with us!

5 / 5 Share

Oct. 10, 2025

Such a GameChanger app for our revenue, Consumer Electronics its 1 digit war and this app and support is the right way to fight it

Store

Achorao

Using app

10 days

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re thrilled to hear that the app has made such a positive impact on your business, especially in such a competitive field. Our team truly appreciates your support and is always here to help you get the most out of the app.

5 / 5 Share

Oct. 2, 2025

So far I'm really pleased with this app. Its adding the US tariff fee at the checkout so I don't need to add it onto shipping. I'm not that tech savvy, so the support (Maggie) has been super helpful and patient with some issues I had.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words and the 5-star review! 🌟 We’re happy to hear the app is working well for you and that the US tariff fee setup saves you the extra hassle. I’ll be sure to share your feedback with Maggie - she’ll be delighted to know her support was helpful and patient. We’re always here if you need a hand in the future. Thanks again for choosing our app!

5 / 5 Share

Sept. 29, 2025

We’ve been using the Upcharge app and it has worked exactly as we needed. I had a few issues with the initial configuration, but Angie and Evgeniya were incredibly helpful in getting everything resolved straight away. Their support was prompt, clear, and genuinely above and beyond. The app itself runs smoothly and does exactly what it promises, but what really stands out is the level of service behind it. Knowing that there’s such a responsive and capable team available makes a huge difference. Highly recommend both the app and the wonderful team behind it.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that the app is working just as you need, and it means a lot to know that Angie and Evgeniya’s support made such a positive difference. Our team takes pride in providing not only a reliable app, but also responsive and caring support - so it’s very rewarding to hear this recognized. We truly appreciate your recommendation and are so glad to have you with us! 🙌

1 / 5 Share

Sept. 25, 2025

Doesnt work at all

Using app

26 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hi, We’re really sorry to see your experience ended up in a 1-star review. What makes us especially sad is that you didn’t reach out to us. Our team is always just one message away in the in-app chat and ready to help. We checked the logs and saw that the fee you created wasn’t activated, which explains why it didn’t show up. If you’d like to give the app another try, we’d be glad to personally guide you through the setup and make sure everything works smoothly for your store. We’d truly appreciate the chance to support you and show you the real value of the app 💙 — Vitali & the Mageworx Team

5 / 5 Share

Sept. 14, 2025

This app is amazing! It’s super fast and intuitive, and the support team is incredibly responsive. Any question I’ve had was answered quickly and clearly. Their help makes using the app completely stress-free. Highly recommend!

Using app

1 day

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 💙 We’re thrilled to hear you find the app fast and intuitive, and that our support team has been able to make things smooth and stress-free for you. Your recommendation means a lot to us!

5 / 5 Share

Sept. 14, 2025

I don't normally leave reviews but these guys went way above and beyond to help me so I couldn't not! The app has been a lifesaver in being able to charge the US tariff fees that I'm now having to pay when shipping goods there. Despite watching all the helpful videos I was still stuck, so they went in and changed the necessary settings for me. Not only that but they replied several times to my initial struggles on a Sunday, which I absolutely wasn't expecting at all! Very very helpful people, highly recommend!

Using app

14 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for taking the time to share this wonderful feedback! 🌟 We’re delighted to hear the app has been a real help with handling US tariff fees and that our team could step in to get everything set up smoothly for you. Your kind words about our support (even on a Sunday!) mean a lot to us - we always want to make sure you feel supported whenever you need assistance. We truly appreciate your recommendation and look forward to continuing to help your store succeed!

5 / 5 Share

Sept. 10, 2025

A great app that does the work, but greater support when needed! Cudos!

Using app

3 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind words and for the 5-star review! 🌟 We’re happy to hear the app is working well for you and that our support team could help when needed. Your feedback truly motivates us to keep improving!