UpCharge Fees Addons Surcharge

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality. We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team. We appreciate your input and hope to make your experience with the app better moving forward!

Hello, Thank you for your feedback. We’d like to clarify that our free plan is available exclusively for affiliate/ development stores (Shopify plan - "Development"). For all other Shopify plans, a paid subscription is required to access our app. If you’re currently using a development store, you should be able to take advantage of the free plan. Otherwise, we’d be happy to discuss our paid options with you and find a solution. Feel free to reach out if you have any more questions!

Hello, Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided. Looking forward to serving you again!

Hello, We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service. Thank you for choosing us!

Hello, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience. Your support means the world to us!

Hello, Thank you for sharing your feedback. We’re sorry to hear that our app didn’t meet your expectations. The reason our app currently doesn’t support the ‘Buy Now’ button is that it’s designed to work within the cart, allowing us to provide a more seamless experience during the checkout process. We understand this might not be ideal for everyone, and we’re always looking for ways to improve. For more details on how our app functions, including this limitation, please feel free to visit our Help Center. If you have any further questions or need assistance, our support team is here to help. We appreciate your understanding and thank you for helping us improve.

Hello, Thank you so much for your kind review! We’re delighted to hear that you had a positive experience. Your feedback means a lot to us and motivates us to continue delivering great service. If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support!

Hi, We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner. We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store. As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.

Hello, Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our app. Your kind words mean a lot to our team, and we are so grateful for your support. We always strive to provide the best service possible, and it's fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out.

Hello, Thank you for your feedback. As a rule, the app loads quite fast, especially if you are using "fixed"-priced ones. Percent-based ones may take a bit longer to load as it's required to calculate the price in the background and cache the fee. Also, the performance can be affected by other scripts loading in the cart. You can create several separate fees and make them work for different states using the "Locations" setting. As for the "Shop" app by Shopify, it doesn't allow integrations. We would be happy to make our app work there, but we cannot do that. If you experience any difficulties while using the app or have any questions, you can always contact our support team. We'll do our best to assist.

Hello, We are sorry for the inconvenience you experienced with the app setup. The app usually comes with automatic installation. However, if the target theme has some specifics (unique selectors or external custom code integrated), additional actions may be required to get the app up and running. As a rule, it's required to add theme selectors to the app settings. We offer free installation/configuration services and try to process all inquiries timely. However, due to the location of our development office (Europe) and time zone differences, there is a chance we may get back with a minor delay. Again, we are truly sorry for that. If you ever decide to give the app another try, please feel free to contact us.