Bundles & Upsell | PickyStory

Aug. 8, 2023

Ugur helped me very good :) i appreciate his patience and worked me through my issues with the app, everything fixed

Aug. 10, 2023

tldr: An app that kinda works, but with major flaws in the bundling setup. Developers also have no interest in resolving bugs with customer service that just puts you on hold for months. Not recommended. *************** 1. Our Use Case: - We are a bedding store that sells almost everything through bundles from bedding sets. - We tested many apps and Pickystory does help to circumvent the 100 variant limits with a decent bundle setup (Product as a bundle with variants). *************** 2. Our subscription: - We moved to a Flexible plan priced at $189/mth + a % fee on revenue generated by the app. *************** 3. Functionality Flaws - The app does help to provide the product as a bundle feature with inventory sync to allow customization and selling multiple products as one. It helps to bypass the 100-variant limit faced by other apps when you bundle multiple products with huge variants. *************** - However, it comes with flaws that will affect your CONVERSION: a) If your bundle has 3 products A+B+C with a total price range of $300-$650, it will always show up as $650 as the compare-at-price, discounted with a code to the current A+B+C price, minus the bundle discount. *** Example: A1+B2+C2 (Variants) = $400 - 25% Bundle discount makes it $300. In cart/checkout, it will show up as: $650 with a total of 46.15% discount to make it $300. This becomes confusing for your customers. *** An ideal setup should show it as a $400 compare-at-price, with a 25% bundle discounted to $300. *** Understandably, the above can't be changed because it's how the app works. *************** b) When a bundle is added to cart, they are unable to display the individual items of the bundle in the cart-drawer. Customers have to go /cart page or /checkout page to get an idea of what individual products & variants they selected in their bundle. (Assuming your cart page shows item-properties). *** This was tested with Pickystory's Cart Drawer and even after 2 months of request that they were looking into it, there was no update. I had to switch to an external cart who were able to integrate the item-properties in. *** It's amusing that the cart drawer provided by the bundle app does not build in a functionality to help make bundle purchases clear. *************** c) Bugs - There were certain bugs that were not store-breaking but affects conversions. For example, our products in a bundle contains up to 8 colours. When using their color swatches, once you exceed the first row of swatches, it creates a bug where by the order of the color swatches gets messed up. *** The issue was raised around June, til to date after countless emails, they are still 'working on it' because the developers are busy releasing 'new' features. Among this, there were other bugs as well that we had to try to resolve in house since we couldn't rely on them. *************** 4. Customer Service *** As above on the 'bugs' issue. With the price we pay, we expect at least some sort of resolution on bugs we faced. However within a 2-3 months timeline. nothing was resolved. *** They are good at providing 'Calls' or fast-responses but essentially just contains the follow message: "I have checked with the team and they’re still working on the inquiries. We understand the urgency and our team is doing everything we can." ^ We've seen this message multiple times over a 2months period. *** In most other apps that we pay much less, we experienced way better dev support. Some devs even offered to workaround their apps to improve compatibility with flaws of Pickystory. *************** 4. Final Thoughts NOT RECOMMENDED for stores that relies on bundling as it is pricey for the value they provide - especially when customer support is non-existent for actual solutions. Go for custom development especially if you have at least medium sized store since it provides better cost savings within a year. You will experience less issues in the long run. *** If you however just require basic bundling function and can accept flaws above, they do have a suite of 'conversion-based' features you can use - which is why i rated this a 2-star instead of 1.

Aug. 7, 2023

So far I am enjoying this app for my Shopify store. I had a query and the customer representative, Guram was able to assist me, and answer my questions.

Aug. 7, 2023

Just setting up but if the first customer service interaction by Ugur is any indication this is a top notch team - excellent support and assistance. Looking forward to getting this pumping!

Aug. 5, 2023

Perfect support... After having some little issues with the backend there was a chat with help via voice over videos helping me to understand it and finding a solution.

Aug. 4, 2023

I've had a really great experience with PickStory so far. They have great customer service, I personally worked with Uğur Can and he was very helpful and timely with his responses. This app has driven more sales for me with the upsell feature - I would highly recommend checking it out.

Aug. 3, 2023

Great cart page with alot of conversion optimization, would recommend it for anyone. The support is friendly and very quick

Aug. 3, 2023

Very good customer service, and have a accessible UI and it makes bundles almost perfectly. I really recommend.

Aug. 3, 2023

El soporte es muy rápido o soluciono mi inconveniente, buena aplicación, funcionan muy bien todas las funcionalidades

Aug. 2, 2023

Uğur Can He is your savior! matchless! He is the only one who helped me with the app. The app is very good, but twice to the Shopee team and to me, the third time I contacted you, he helped me in less than 10 minutes! There is nothing like him, I hope you will train everyone to work like him because he did it in a few minutes after two weeks I am in talks with you and the Shopify team!

Aug. 2, 2023

GREAT experience and absolutely amazing response to help requests. We use this app on two Shopify stores and it really is a great too to increase AOV. While I do wish there wasn't pricing based on generated revenue, I understand. The automation and AI value that the app brings to my website, without me having to spend time or bandwidth to create these experiences on my own is worth it. If you are looking to save LOTS of time and get a LOT of value for the app-spend, PickyStory is the way to go!

Aug. 2, 2023

Exceptional customer support from Uğur, app looks very promising for upsells and conversions. Thanks!

Aug. 1, 2023

Let me start with the customer service. Their customer service is AMAZING! Hands down 5 out of 5! I love the app. After searching for months, almost a year, I finally found the app for my shirt business. Easy to use after getting the hang of it. You are literally a chat away for a human assistant if you may have any questions. No question is silly for them!

July 31, 2023

PickyStory has done exactly what I needed it to for my website. I found it straight forward to use and where I did have issues, I used the live chat and my problem was fixed immediately. Thank you to Saba who was the person to help me on both occasions! Strongly recommend for anyone wishing to create any sort of bundle!

July 29, 2023

On paper and in theory it is an excellent app, but that wasn't the case for us! Simply full of glitches and bugs, not what you want for the price. The app interjects its own cart instead of the shopify native cart, this is a huge fail! It compromises the experience for customers to checkout in a negative way. Definitely not designed for mobile phones, extremely clustered and slow loading. We had lots of customer contact us as they were confused of what's in their cart Customer service is a hit and miss, considering how much time you will be on the chat trying to sort out issue, I would stay away from this app if you are planning on using it on a full scale online business.

July 29, 2023

Great service, patient. Really good first impression as I have just started using the app. Seems to have a lot of features. Keep up the good job

July 28, 2023

Very good and fast support from Ugur and his Team. Helped with the implementation of different bundles. Great.

July 28, 2023

Guram really helped me in getting set up, this app works great for what we are looking for. Thank you!

July 27, 2023

Ugur is great! Very knowledgeable and eager to assist with any questions regarding the app use. This makes the platform a breeze to navigate through.

July 27, 2023

This app is very user-friendly with a beautiful interface to navigate through. When I ran into a problem I couldn't figure out, their customer service rep was very quick to respond, and helped me out with my problem in no time. Thanks for your help and the extra tips, Uğur! And thank you PickyStory team!