Hulk Product Options

Feb. 4, 2021

Steer clear of this app!! The customer support is awful. I've been emailing them for a week and not only does it seem they cannot fix the issue, but are now ignoring emails for help to delete the app and all the code before the free trial is over (I'm not paying for an app that doesnt work) *edit, they eventually came back to me re. deleting the code. Not all the code was deleted however so I had to end up doing most of it it myself

Jan. 14, 2021

For someone like myself who isn't tech savvy, this was definitely hard to install without the help of support. There aren't any installation, tutorial videos to help you. I hate that I had to delete this app.

Nov. 27, 2020

This app used to work great, but I've had to get support "fix" this app not working no less than a dozen times. It went out again today on Black Friday of all days. Completely shot my Black Friday. I did half the sales of last year. Don't use it unless you want a huge constant headache.

Nov. 20, 2020

When you add a up-charge on customization and customer select a Paypal or other alternative payment method the up-charge fee do not show up. its very dis-appointing. cost my business lost so much money on up-charge customization.

Nov. 18, 2020

AWFUL CUSTOMER SERVICE I have been emailing support for 4 weeks now to resolve why product options do not show on iOS devices, and still not resolved - no one replies or when they do they say its working when it clearly is not. AVOID THIS PRODUCT

Dec. 15, 2021

I had to update this review as our experience with this company in the last few days has been terrible. The app had been giving us tons of issues in the previous few days, and every time I reached out for support, they would always tell us that it was fine on their end and that they couldn't find any issues. Even though I had customers telling me about all the bugs with the options, literally as I was talking to the HulkApps customer service. After several days of the same back and forth with their condescending representative, I had to record a screen capture of me using the website for them to finally acknowledge the issue. That was early Friday afternoon. When we came back to the office on Monday, we found several email messages in our inbox. Again with the same condescending tone, demanding us to uninstall about three or four other apps for theirs to work. We knew we didn't want to keep using their services anymore when we read that. We decided to uninstall the app and find another one. Immediately we received an email from HulkApps. It said that "Due to a limitation of Shopify's platform, we are not able to make changes to the theme code after an app is deleted." Well, it's been two days ever since, and we still haven't been able to install the new app because of their code still being there. The developers of the new app we want to install told us that they can't remove the code because they're not familiar with it. They also mentioned that HulkApps should have done it themselves per Shopify's guidelines. We reached out to Shopify, and their representative said this "That's a bit odd - normally we request the third-party apps to remove their own coding." So, here we are, stuck with no options app, and now we need to find a Shopify expert that can fix this mess for us. Stay away from this company. You'll regret using their apps in the long term.

Oct. 19, 2020

Even as someone who is tech-savvy, this app is designed for you to NEED to ask for dev help/development to get through it. There are no instructions on how the app efficiently works and constantly puts you in "pro Plan" roadblocks, despite the free plan option making it seem like you can get a functional feel for the app before committing to a paid plan. Unfortunately, I can't see this app ever being targeted towards smaller businesses with the way the very obviously herd people into these payment barriers. Has left quite a bad taste in my mouth. Advice for Hulkapps, make this app more intuitive and offer videos or even just PDF docs on how to run through and effectively use your app. Businesses should not have to rely on dev help with apps, it should be an option, not a necessity.

Oct. 18, 2020

I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back

Oct. 12, 2020

This app sounds like a great deal until you start using. Sometimes it works great, but most of the time it will not add the optional pricing into the total, leaving me to contact customers, tell them their total was wrong and ask for more money. I have contacted Hulk multiple times, each time they blamed another app saying it wasn't compatible, after following their instructions to "fix" the issue, it would go back to doing the same thing. Some times adding in the costs, other times not including the costs. It has done nothing but frustrate myself and my clients, often leaving me out of pocket for options my clients have wanted but weren't charged for. I have lost several hundred dollars on this "free" app - if your looking for a good app for options on your website I HIGHLY suggest looking somewhere else. I will be deleting this app and looking for something that actually works. :(

Aug. 21, 2020

I downloaded the APP for a 14 day free day, none of the PRO options they say are available in the trial are there, all I got was a pop up telling me "It's only available on the Pro option" Click bait scam to get you to upgrade. Support is also very slow, email only 2-3 days for replies

Aug. 20, 2020

doesn't work. I couldn't get the product options I created to show on the page. There is zero customer support.

June 22, 2020

INSTALL AT YOUR OWN RISK! I normally do not write reviews however the fact that an error with this app was able to COMPLETELY SHUT DOWN my site as well as every other site using the app and prevent customers from checking out for many many hours (and STILL occurring) is just INSANE! Also the customer support is non existent when it comes to critical issues. Beyond disappointed.

June 19, 2020

This APP do not work for my website and the customer service is bad. I can not get support after they charge

June 19, 2020

The app works great when it wants too. What is the most annoying is the lack of customer service and it is impossible to get it corrected in a timely manner.

June 19, 2020

The conditional logic feature is only capable of the most basic conditions (like removing only a single option for an option group) so someone with a more complex set of customization needs will not be able to utilize this properly. Given that the failure of this app or downtime of the service can result in a store losing the ability to make sales for the effected listings, and that support is too slow to remedy issues quickly enough to prevent these losses, I don't recommend using this at all. It really is not worth the risk.

June 13, 2020

Not user friendly, the sample sheet is confusing and our team is confused on how to import data inside the app. Would be great if it was streamlined and automatic, otherwise I would recommend this app for someone who knows how to code.

June 9, 2020

this dont work

April 28, 2020

DO NOT DOWNLOAD THIS APP! I give this app ZERO STARS & 2 Thumbs down! Literally made me lose thousands of dollars. it deactivated my "Checkout" button so people couldn't check out! I'm beyond livid. I emailed them back and forth for 6 days trying to get them to fix it. They did NOT fix it. I have received tons of emails from my customers letting me know they can't check out. I tried doing a test checkout with my phone and the checkout button literally does nothing. DO NOT add this app. I am expecting a FULL REFUND as I actually had to pay $200+ for them to install the app. Waste of money and time. This app needs to be shut down. For anyone else who has this app.. please check to make sure this isn't happening to you without your knowledge.

April 20, 2020

I got a request for a review so...... I installed it 4-5 days ago. After it installed I tried to create a text field with the app but nothing showed up, was not able to see the field. So I submitted a request for assistance, I put the product page I was trying to add the feature, and also provided an example of what I was trying to do. I got their automated acceptance email, a request for access - which I instantly approved and emailed them to let them know. Then nothing. No one has emailed me or been on the site to look at the issue or assist with the install. This doesn't make me feel that comfortable with them.

April 19, 2020

Very confusing app, nowhere to contact the manufacturer. Still have not made any progress using infinite products options and cannot get any human on the phone!