Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,896
chart
#883
All reviews
Rating Breakdown
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July 23, 2019
This is an essential app for my business! it controls all of the product options and customizations for my business and presents them clearly on the order page to keep everything on one place.
Thank you for sharing your experience. :) Don't hesitate to reach our Support team if you need any assistance for your Shopify store.
July 22, 2019
Excellent app, saved me a lot of time and effort would really recommend this to anyone that is looking to add options to products
Thank you so much for your valuable feedback. :) Please feel free to reach out at any time if you have any questions or need any type of support.
July 22, 2019
For people new to shopify and aren't familiar with all the apps, hulkapps excellent customer support is remarkable. Thanks for you help
Thank you so much. We hope we can continue to meet and exceed your expectations with our apps (current and upcoming) and support. :)
June 5, 2023
I am just getting started with this app. I ran into a small problem that I couldn't figure out. I messaged support and they were so very kind and so very fast at fixing the problem.
Thank you so much for your kind words. :) Don't hesitate to reach our Support team if you need any assistance for your Shopify store.
July 15, 2019
The app is not intuitive and is difficult to use. Support was very difficult to deal with and documentation is sorely lacking. After 10 hours of trying to get it all set up, I had to remove it and go with another app that I had set up in less than a couple of hours. Save yourself the trouble and pass this app by.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. Your feedback is really important to us and that's why we asked our manager to contact you in regards to the issues you were having.
July 14, 2019
This app doesnt let me add products to my option sets so im stuck and cant use it. I tried to contact support and I get no where. They dont even have this app listed in their support services online.
We take great pride in our service and we are always so sorry when we hear we weren't up to our customer's expectations. Please accept our sincere apologies. We would also like to thank you for leaving us your valuable feedback.
July 14, 2019
First time using this, got what I needed first try. the instructions are great! Would highly recommend
Thank you so much for your positive response. Don't hesitate to reach our Support team if you need any assistance for your Shopify store.
July 12, 2019
Works perfectly! Had some install issues but they quickly resolved it with my theme :) The only downside I would say is they don't have full integration with Paypal *yet? So I had to disable it.
Thank you for your valuable feedback. :) Please feel free to reach out at any time if you have any questions or need any type of support.
July 11, 2019
I used this app for just over a month and it has lost me $$$ in sales. I configured it and got the HULK team to check it over. They said it was configured correctly. The first order that was placed through it worked perfectly. Anything after that was a disaster. It was either not showing the add-ons at checkout, or it would, but then it wouldn't charge the customer for them. It resulted in a lot of heavily discounted purchases and me looking like a fool to my customers. I contacted the HULK team about 20 times in the past month and each time I did they told me it was all working perfectly and there was no issue (even though I am sending them failed orders and missing payment), each time they said they fixed it and didn't understand my issue. The whole team lacks a customer service ethic and I'm pretty sure no one I spoke had English as a first language as their responses were always basic and really useless. I've just set up my theme and coded in the add-ons as I can't deal with this add on anymore. It wouldn't have bothered me too much if the plugin just didn't work. But it's the fact the customer service team kept making out like I was the idiot as apparently it was working fine on their end. Just not on my end or for any of my customers apparently.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you for letting us know about this. Your feedback helps us get better. We also asked our manager to get in touch with you in regards to this review.
July 9, 2019
Been looking for an app to find a way to make a product option selectable with an image and finally found this great app. Phew :) Also it lets you bulk add by product tag- which is amazing. Most other apps force you to go into each item. That's fine if you only have a few SKUs...
Thank you so much for sharing your experience with us! We hope we can continue to meet and exceed your expectations with our apps (current and upcoming) and support. :)
July 8, 2019
BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY. They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored. They have ignored all my requests to contact them and have closed my tickets without answering them. Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them. Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We would appreciate hearing out our manager who will be contacting you in regards to this review.
July 2, 2019
I am new to the online retail world and let me say this App is Awesome! Easy to use and understand!
Thank you so much. You are awesome. Please feel free to reach out at any time if you have any questions or need any type of support. Always happy to help. Thank you. :)
Aug. 30, 2019
They communicated well to help understand and fix my problem. They are very through and sent screenshots. Even told me about a problem they encountered while fixing my current one. Very polite and professional. PLUS a 14 day trial which is amazing. Can't go wrong. EDIT: Aug 30, 2019 The Hulk Team are amazing and very diligent in their work. I know I personally encountered many problems and they were all solved. This is an app work your money!
Thank you so much for the kind words. We try our best to be the best and support merchants like you to grow. Thank you and don't hesitate to reach out if there are any questions or issues.
June 29, 2019
i use this app to add my customize option in my listing. if this will going good then i am thinking to purchase new version
Thank you so much for your review. We are happy to hear that you app fits your needs. If you ever need anything, don't hesitate to reach out to our Support Team. Thank you.
June 27, 2019
I tried EVERY single option app available in the shopify app store. Sadly Every single one failed me. I was right about to right off Infinite Product Options as another app that didn't work for my needs, that is until I noticed that their technical support team offered free tech support, even for the free app users! I've yet to come across any app that offered premium support without some sort of fee. As far as the performance of the app, after tech suppor tweaked it, it is performing exactly as I need. I have a company that has many color options for fabric, however all the options are different prices. The app has allowed me to 1) show the swatches, 2) allows the customers to zoom in on the swatches, 3) alter the final price of products based on the product swatch a customer selects. I feel so satisfied with the product I am considering upgrading to pro, however, at this point the free version does everything I need and more, and best of all it's free! Big thumbs up on this app.
OMG, we're thrilled to read your kind feedback! We are always there to help our merchants every step of the way. Next time you need assistance, you know where to find us! Looking forward to a great relationship!
June 27, 2019
When my app stopped working, it was great to see that the Hulk team was excellent and prompt in their service as well as response time.
Thank you for your review and kind words. We are here to help so don't hesitate to reach out anytime. Thank you so much.
June 25, 2019
I used this app to help me build custom options for my products. This app also provides excellent help with quick response times and very good problem solving capabilities, in regards to reconfiguring product options.
Thank you so much for your kind words. Merchants like you make this absolutely worth it. We are happy to help out and don't hesitate to reach out at any time. Thank you,
June 23, 2019
finally I found the app that is best for my product options! I love it! ITS FREE and it is well working for my store! Thank you!
Hope you have fun using our app. Product Options is a freemium app and it comes with advanced features as well. Try it out for 14 days, to see if it makes a difference in conversion rates.
June 19, 2019
Very easy app and even more amazing customer service. Did not know why I was having an issue during set up and someone reached out to me right away. Best service I've seen from any developer on this site.
Thank you for sharing your experience with us! We hope we can continue to meet and exceed your expectations with our apps (current and upcoming) and support. :)
June 17, 2019
This app has really helped our business to deliver all the variants/options we wanted. Customer support has been absolutely SUPERB. The team is very responsive, proactive and FAST! 100% recommendable. Thanks to the team for their support for set-up and for customizing what we needed to make the store as we wanted. GREAT APP for business!
Indeed. Product Options app is a must-have for any e-commerce business to let customers personalize their orders and merchants can charge extra price for fulfilling the custom needs of their customers. With this app, we have kept a bunch of free features that most stores can take advantage of, and some special features that stores who need extra can try out. We hope you enjoy all the cool features in our app, both free and now paid, Thank you for your love and support!