All reviews

Rating Breakdown

  • 5
    95% (3,364 ratings)
  • 4
    3% (102 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 94% (3,317)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 21, 2024

Great service. Great communication. Rapid response. We had trouble turning on the application after updating our theme. We contacted them and within only half an hour. Problem fixed. They even told us how to fix the problem.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2024

I still new user for the app but let me talk about the technical and Customer support. The experience I had was so much good. The technical support team are so professional and helpful. I sent an email asking for support and they amazed me with the fast response. Also one of their developers worked on my shop to solve the issue. So professional answering my questions one by one. The way they demonstrate the solutions is very professional and clear. The team works as humans support, not robots just sending you links with instructions and you need to do it by yourself or most of the time you don’t find your answer as happening with any other application . Not at all. With that application when I sent my issue, they were so patient and right away transferred my question to one of their developers who worked on it and solved it as I asked. Talking about the app itself, It’s easy to use « with their support «  and easy and clear for your customers also to use it to customize their preferred product. Until now , I really recommend this app. Feeling that I am part of team supporting me, makes me feeling confident to use the app.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

Excellent service!! Rosie is the BEST! This app does more than three together! Just need a little CSS here an there and BOOM! So very nice. These guys are great

Store

SHOP360

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 6, 2024

Applicazione molto semplice ed intuitiva, per il nostro store è essensiale visto che abbiamo prodotti personalizzati con price addons. Il team specialmente Helen è stato fenomenale nel risolvere tutti i problemi riscontrati.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

Fantastic app and astonishing customer support

Using app

5 months

Total reviews

6

Average rating

3.2

5 / 5 Share

Jan. 17, 2024

great help

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2025

Great app, very seamless and great support. I had some problems, but Helen helped me right away. Very recommended.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

I would like to express my gratitude for the outstanding support and customization provided by your team, particularly Christine and Rosie. Throughout the process, they demonstrated exceptional responsiveness and dedication to resolving the issues I encountered with the Globo Product app on my Shopify store. Despite the challenges, the team consistently communicated updates and assured me that my concerns were being addressed. Their professionalism and commitment to customer satisfaction are truly commendable. Notably, the app's functionality and the customization made by your Dev team have greatly enhanced the user experience on my store. The prompt and efficient resolution of my requests reflects positively on your team's capabilities. I am especially pleased with the promptness and efficiency in customizing the placement of option sections. The attention to detail and willingness to accommodate my specific needs are aspects that set Globo Product apart. Overall, I am highly satisfied with the level of service and the app's performance. I appreciate the effort put in by the Globo Product team and would like to extend my thanks for a job well done.

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

We have used this app on our website and we are very happy with the results. Fast responses from their support team.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 14, 2024

I contacted Globo to modify the appearance of the widget in my store. Helen resolved the issue very quickly.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

I recently sought out a user-friendly app to streamline product options for our highly personalised products. Previous apps had left much to be desired in terms of user-friendliness and support. Enter Globo, and it was a game-changer right from the start. The platform is intuitive, well-organised, and easily searchable. Installing it into our theme was a breeze, thanks to the excellent support I received from Helen. The developers at Globo worked swiftly to ensure everything was seamlessly integrated. So far, we've encountered no issues, but the confidence I have in Globo's prompt resolution of any potential concerns is reassuring. Highly recommended for its simplicity, aesthetics, and outstanding customer support.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

Super easy interface, I would recommend the mid tier option unless you do need the image drop down. I do wish they have an active product customizer but for everything else they have been solid

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

The app delivers precisely what it promises, fulfilling my exact requirements. Although there were some minor initial challenges, the support team promptly addressed them. I would like to express my gratitude to Helen, who provided valuable assistance.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

Super responsive and helpful support. I was a little concerned with the time difference, but turns out - not an issue at all - they are on point. :-) Oh, and the AP is great. Short learning curve, fills the options functionality gap that Shopify left out.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

This app has helped so much in sorting my products. I am new to the online merchant business and I have saved so much manual time using this app. I highly recommend 10/10. They were also extremely quick and responsive when I reached out for help.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

Have been using this 3rd party app for awhile and love it. What is making me write this today is a recent incident that caused some issues on our website. I was removing some unwanted apps from the store and somehow this app was deleted. This was extremely worrisome as we had spent a great deal of time creating custom options sets for each of our products. Long story short after it was reinstalled there was no infromation. I contacted customer service with a glimmer of hope that the data could all be returned. Within 2 hours they had got back to me and by morning all of the data was restored. This was a huge relief as we had paid our developers alot of money to customize the website. Just wanted to say thankyou to the app team for being there when needed!

Using app

8 months

Total reviews

3

Average rating

4.3

5 / 5 Share

Jan. 11, 2024

Their support team went well above and beyond (specifically Rosie). A previous app developer from another app left junk code everywhere, even on my backup themes. Not only did they remove this code, get the product options working, but also helped with another issue. Globo has my full trust.

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 11, 2024

This app has really helped my website, and needed a few things changed and Helen was so helpful to help me with this

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

This app is fabulous. Super easy to install as well as use. The extra help from (Rosie) IT support was second to none. Every detail was taken into consideration. Very happy!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

Great app to add additional amounts and add-ons to your product. Great support too, they are always able to help you and solve your issue. Overall a great app to add value and increase sale for your store. Unlike other product options in the market, they do not create draft orders for the app to work. This is really great since apps that creates draft orders can have computability issue with other apps since a lot of shopify functions are not available in draft orders. Would definitely recommend this over other product option apps.

Using app

3 months

Total reviews

4

Average rating

5.0