Globo Product Options, Variant

Extremely Disappointed — App Not Working & Poor Support Response I’ve been using this app for a long time and initially trusted it because of the positive reviews. Unfortunately, it’s no longer performing as expected and has created a lot of confusion for our customers. The main issue is with the feature that should allow customers to buy an additional product (in our case, a rubber sole along with our Kolhapuri footwear). Customers think they’ve added the rubber sole to their cart, but it doesn’t appear in the final order — leading to a messy and frustrating experience for both our team and our customers. When we reached out to support, they simply raised their hands and refused to take responsibility. Instead of offering a proper solution or follow-up, the issue was brushed aside. We were genuinely hopeful that this app would enhance our store’s functionality, but it’s turned out to be unreliable and disappointing. I hope the developers take this feedback seriously and fix both the technical issues and their customer support approach.

Rosie was great, helped me out so quickly when installing the app.

A really supportive team! It was late but the team still stayed online to assist me. I've used globo product options app in my previous company too as I find it easy to use. They take feedback well and have noted new features to put in place. Thanks, Team!

Any issues have always been resolved! Great app for my shop!

Amazing app! The recommended product layout is customizable, and when I needed some personalized support, the customer service responded quickly and accurately. Really appreciate it!

app is good the team is better especially rosie from the team she is always to the point and gets work done if you have any problem

Rosie was an incredible help! She was able to show me exactly what needed to be updated. It made everything flow smoother and added value to my customers!

Fast and efficient customer service!

Vraiment top, le service support est vraiment réactif malgré la distance et donc les différents fuseaux horaires, je recommande !

Rosie is very helpful. Thanks again.

Really helpful and responsive.

Really fast service! Rosie helped me out immediately. Thankful for their amazing customer service

exceptional service. Super fast response and plain language from a real person NO BOTS!

Incredible Support! Solved a Complex Bug in Minutes after I Failed for Days. "I had a complicated technical issue regarding my product bundles where the selections (options) were not being saved during checkout from the cart drawer. I spent days trying to fix it myself with custom code and theme tweaks, but nothing worked. I finally reached out to the Globo Product Options support team, and they were absolutely brilliant. They diagnosed the obscure theme conflict immediately, fixed the code via collaborator access, and solved the entire problem in a matter of minutes! The speed, technical knowledge, and efficiency of their support team are unmatched. Highly recommend this app purely for the peace of mind knowing the support is this excellent."

süper bir destek

Very easy to use and Helen from the support team was extremely, extremely helpful and assisted me with everything I needed, even beyond what I was asking for help with! They also responded within minutes and was very kind and fixed everything very quickly. Very useful for adding personalization for products and anything else you need!

What an amazing service! Helen was so helpful and patient and made sure that I understood everything. 5 star customer service! Thank you so much Helen

5 stars! We were stuck on a technical issue with function binding. Support engineer HELEN immediately pinpointed the key problem, and our issue was resolved right away. Professional, efficient, and highly recommended!

Amazing experience. Helen was so sweet and helpful and replied right away. She saved me when my website wasn’t working during a crucial time for my sales. 100% recommend and so grateful for the help!!!

I have added Globo Product Options to my Shopify website - It just needed a quick edit in my theme and I couldn't work it out.. Reached out to support - HELEN answered my query super quick and within no time had helped and fixed issue!! Something my customers have been requesting for 18months or longer done in less than half an hour.. It is going to save me so much time emailing and messaging after orders are placed! Thank you Helen!!