All reviews

Rating Breakdown

  • 5
    86% (1,068 ratings)
  • 4
    5% (62 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (24 ratings)
  • 1
    6% (74 ratings)

Reviews with Text

  • 98% (1,223)
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5 / 5 Share

Aug. 2, 2023

the Product Options feature has been a HUGE benefit to our customers and has provided a high-profit income stream for us. We have had it for 7 years now and we continue to find new options to offer our customers.

Store

Epica

Using app

Over 6 years

Total reviews

6

Average rating

4.5

5 / 5 Share

Aug. 10, 2023

A terrific solution for our needs, albeit at a high cost. Customer service is top notch and is usually able to solve any issues you have same day. Some of the settings for products have to be erased, otherwise values revert back to original. Really like the swatch options. If adjusting and tweaking settings was easier and if the price wasn't so high (50$ a month/600$ a year), I'd rate this as a 5 star app. Update (8/10/2023): It sounds like Shopcircle (owner of the app) will soon be making things easier and more fluid for the user, as well as offering better monthly subscription rates. If this happens, my final rating is 5 stars.

Using app

About 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

July 28, 2023

Jeff rocks! He totally helped me out! We have struggled to get Shopify live - we have been using Product Cart for over 10 years. with over 50K SKUS, lot to move over and a lot of change. Looking forward to expanding how we use BOLD!

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 27, 2023

We have the largest selection on options to choose from for purchasing prescription lenses, more than any other website - and it's thanks to this app. The support is to the point and seeks to quickly resolve any issues. Highly recommended. Neil @ UseMyFrame.com

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2023

The assistance provided by the Bold Team is amazing, the quick chat option is great for quick little questions and some harder lengthy items that need changing on our website is done in a timely manner with great communications during this process. The small videos sent to show how to fix it next time or to preview the changes made by the team is great.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2023

I am absolutely thrilled with Bold Product Options! Their app has been a game-changer for my online store, allowing me to offer customisable product choices to my customers effortlessly. But what truly made my experience exceptional was Ahmed's outstanding customer service. When I faced an issue with the app's integration, Ahmed was incredible in resolving it promptly and efficiently. His responsiveness and dedication to ensuring my satisfaction were truly commendable. Thanks to Ahmed and the Bold Product Options team, my customers now have a seamless shopping experience, and I couldn't be happier with the results. Highly recommended!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 20, 2023

Awesome App. Jason is a great help as well, had made things very clear and easy to navigate. The live calls are an awesome idea.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2023

I’ve been using bold options for a few years, great app and easy to use. Great customer service, any issues and they are always happy to help.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2023

Just want to thank Alina from shop circle/ bold products. Have had a issue on going for quite some time, She had it sorted in a day. Very good communication and super easy to deal with! Thanks Alina

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 7, 2023

Great service as always. Prompt reply with professional team and developer regardless of time zone. Keep up the good work!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi 😊! On behalf of all the team, thank you so much for leaving us a fantastic review. We are delighted to hear you are satisfied with our service :) If you need anything in the future, please reach out and we'll be happy to help. Have a lovely day, Customer Success Team I Shop Circle

5 / 5 Share

July 7, 2023

help me well with bold product option, slay and served!!! keep it up and y'all ateeeeeeeeeeee!!!! slayed and keep slaying

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us this 5* review! Our support team is always here and ready to assist you 😊 All the best with your business, Customer Success Team I Shop Circle

5 / 5 Share

July 3, 2023

Easy to use the app and very customizable. I've had issues with other apps being too complicated and not streamlined well enough. The customer service is great and Mrunal really helped me out.

Using app

About 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer. Our support team is always here and ready to assist you! All the best, Customer Success Team I Shop Circle

5 / 5 Share

June 30, 2023

Shoutout to Jeff for the quick and efficient resolution to my problems today. Spectacular customer service!

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words!! We really appreciate you taking the time to share your experience with us. We're happy to hear you're having a fantastic time with us, and don't forget, our support team is always happy to help 24/7. All the best, Customer Success Team I Shop Circle

5 / 5 Share

June 29, 2023

Jeff was very helpful. He made a video for me so I can add the product options. I got what I need. Thank you so much! :)

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience, and your kind words about Jeff motivate us to keep giving our best. 😍 Thanks so much for trusting us and for spreading the word. All the best, Customer Success Team I Shop Circle

4 / 5 Share

June 27, 2023

The team was very helpful in guiding me through the personalization process and did some onsight demo work, our company decided to wait till we had more customer feedback before using the full personalization tools. Very grateful to Jeff at Bold Product.

Using app

8 days

Total reviews

1

Average rating

4.0

5 / 5 Share

June 27, 2023

This App had made cross-sells and up-sells a breeze. Jeff was fantastic to work with on support. Thanks for your help!

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us this amazing 5-star review! It's our pleasure to hear that you found our app very useful and that our amazing Support Team, particularly Jeff, hit the mark for you. Have a lovely day, Customer Success Team | Shop Circle

5 / 5 Share

June 26, 2023

Jeff was extremely helpful and patient with me as I figured out how to use the app for my Shopify site. Not only did we resolve my issues, but he also showed me different ways to troubleshoot and use the app effectively. Thank you, Jeff!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Wow, you made our day!! We are always happy to hear these words of encouragement. It's our pleasure to know that our app and support team fulfilled your expectations πŸŽ‰. Thanks for trusting us. We are always here to help 24/7! All the best, Customer Success Team I Shop Circle

5 / 5 Share

June 23, 2023

Great app, been using it for years. Pleasant experience every time I've been in contact with them, especially from Haris and Deleen.

Using app

About 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi 😊! On behalf of all the team, thank you so much for leaving us a fantastic review. We are delighted to hear you are satisfied with our service :) If you need anything in the future, please reach out and we'll be happy to help. All the best, Customer Success Team I Shop Circle

1 / 5 Share

June 19, 2025

UPDATED REIVEW; User beware, the new owners of this app have consistently made sweeping changes that either make the admin experience worse, or break things with no warning. Like making a change to how an option type is displayed to the customer, and then telling us they can't roll back the change and we have to use a work around to undo the pointless change they made. Or changing how options are applied to products, and then not telling us that updating any option set would cause those options to be applied to all products in our store, unless we went through the time consuming process of reselecting the products. They pushed an update they knew would break things and decided to make it our job to migrate to the new selection system it instead of doing it automatically. TLDR; Don't get invested in this app, especially if you are a power user / have products with lots of options. Shop Circle keeps making the app worse and they haven't added any new features since they took over. Only removed quality of life features and generally made it worse. ORIGINAL 4 STAR REVIEW; Thank you to Jeff and his team for solving an occasional issue we were having. Occasionally priced option variants wouldn't be in the cart when the customer checked out. The support team fixed this not only for our live store, but also for our development mode testing store. Thanks again! Now if only they could add some quality of life features and proper integration with a few of the apps BOLD still owns.

Using app

About 4 years

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for leaving us this review and feedback. It's great to hear such kind comments about our customer support team, it means a lot to us. Also, we are working hard to continue doing improvements to our app functionality πŸŽ‰ Have a lovely day, Customer Success Team I Shop Circle

5 / 5 Share

June 19, 2023

Shout out to Jeff for helping me troubleshoot an issue I had with the app on my end. Works just how I need it now.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We can’t thank you enough for the kind words! It always warms our hearts to hear that you've had a great experience with our support team, particularly with Jeff :) Should you need any help, feel free to reach us back 😊 All the best, Customer Success Team I Shop Circle