All reviews

Rating Breakdown

  • 5
    86% (1,068 ratings)
  • 4
    5% (62 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (24 ratings)
  • 1
    6% (74 ratings)

Reviews with Text

  • 98% (1,223)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 28, 2023

I definitely recommend this app, the customer service is very helpful, they help fast and are very friendly and efficient!

Using app

Over 2 years

Total reviews

8

Average rating

4.5

5 / 5 Share

March 22, 2023

I've had a great experience with this app so far for my apparel shop. I offer lots of color and size options and this has made my product pages look great and user friendly. I had a small issue with some options not coming through on orders but chatted with a rep (Jeff - thanks so much!) and got resolved immediately.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 22, 2023

This app is sent from heaven! not only that but the chat support is hands down the best, anytime I have a slight issue, I am connected within MINUTES! Thank you bold, great service and great product that allows me to increate my AOV

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2023

This app is straightforward and easy to use. I encountered a few issues and reached out to the support team and was helped by Alina, who resolved all my issues in a timely manner and was a great support.

Using app

10 months

Total reviews

3

Average rating

5.0

4 / 5 Share

July 5, 2024

Good options app that after 8 years of using needs development. It doesn't work with Shopify Markets. Your option prices are either showing including VAT/TAX to everyone around the world, or they aren't. Also it doesn't work with Translator Apps, so your Product page descriptions etc are translated but your options aren't. If you are just selling in one country, with one tax system in one language, it's a great Options app which have used for a while. Also on the plus side, really quick responses from the support team, whom since they have been taken over by Shop Circle, knock BOLD out the park in terms of quick support. Shout out to Alina in support who was very quick in her response and helping out.

Using app

Over 7 years

Total reviews

1

Average rating

4.0

5 / 5 Share

March 15, 2023

An absolutely great app that include options that SHOULD be included in Shopify. Always quick responsive support. A must have app if you need custom options on your products.

Using app

Over 5 years

Total reviews

2

Average rating

3.5

1 / 5 Share

March 14, 2023

Disaster. I have been a Product Options customer for 10 years. I started noticing a few options not being charged to customers recently and reached out to support. They informed me I need to install Version 2. After horrific communication that takes days for each message, they deployed something that completely torpedoed my entire site and it doesn't even seem like we can undo it. It appears like "Shop Circle" purchased this app from BOLD but kept the name. I am currently losing thousands in revenue a day with an unknown impact on long-term sales and no real resolution in sight that doesn't likely involve 50+ hours of work on my end.

Using app

Over 8 years

Total reviews

2

Average rating

3.0

5 / 5 Share

March 13, 2023

I had initial issues with downloading the theme. I submitted a ticket and Ahmed helped right away. Quick help and great service providing extra assistance and information.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2023

We had an issue with the mobile view. I reached out via email and Armin assisted me. After further investigations, the issue has been resolved. Thank you, Armin and team!

Using app

About 4 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 23, 2025

This is the great app for the options on product page, simple and easy setup, Great support! Resolved all our issues...!

Using app

Almost 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

March 8, 2023

The extent of customization and features added through Bold Product Options takes the shop experience to another level. Updates are rolled out automatically. Support is quick to respond and knowledgeable in resolving issues.

Using app

12 months

Total reviews

5

Average rating

4.8

5 / 5 Share

March 8, 2023

I have been using the app for several years, never had a problem. Recently I have been working on a new theme, the app developers have been very helpful and very quick to reply. Awesome work guys! Highly recommend.

Using app

About 4 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Sept. 13, 2023

I'm satisfied with the service, my problems were solved quickly. Thank you Nitesh for the work!

Store

KUSHTOM

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 7, 2023

I really have to give a huge shout out to Alina! She was awesome in helping me out with my website issues interacting with Bold Product Options. She took the time and patience to explain everything to me and fixed any issues I had promptly! Everything was updated and fixed and I couldn't be happier with the customer service! Thanks again to Alina and Shop Circle!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2023

Had a rocky start initially but they did buck up later on and am receiving very efficient support now. They made all the code changes as requested and it's working as expected now.

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

March 22, 2023

Great Experience. I have been using this app for the last 2 months. It manages all my need. Customer support was brilliant.

Store

Surteez

Using app

23 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

I needed some help re-formatting how our bold options were showing up on our product pages and Jeff was extremely helpful! I first spoke to Deelan last week who led me in the right direction, then I hopped back on chat with Jeff a few days later and he was able to help with our exact request right away. Very efficient, responsive, and wonderful communication. We really appreciate it!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

Great app. Easy to use and add colour swatches to different products. Customer service also great. I asked for help on adding some code to change the size of the swatch and the response was quick and helpful!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

We've been using Product Options for several years. Had a problem today and worked with Deelen through their handy chat option. Deelen helped me to quickly troubleshoot the issue and got my store back up and running. The customizations offered through the options app are just what we needed to get our orders submitted with the right personalizations for our clients.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Works great for customizing options! We use this as a jewelry brand for our customized pieces. We really love the many styles to create option sets and love that we can have some hidden when needed. It really helps create a better user experience for our customers. And, they have great customer service for our specific questions about configuring options. Jeff was a huge help with getting our questions answered, and fast!

Using app

About 2 years

Total reviews

8

Average rating

5.0