SC Product Options

Really terrible support. You constantly have to be proactive in pushing for a response from Bold. We had Bold integrate its service with our store and once complete, around a week later, the Bold Options looked unprofessional (did not map with the Shopify options) and no Support from Bold. The Bold options would add duplicates of the option to the cart and then when the customer tried to edit the quantity, the whole item would delete. We had to refund customer's orders due to the faulty Bold options. I would recommend another service to get around the Shopify 100 variant limit.

The app is great for allowing customization. There are some front-end learning curves, but the chat support feature has been a great tool for any questions I have. I would rate the app 4 stars, but when I've needed help and gone through chat, a rep named Lina has been so great that the overall experience is boosted to 5 stars! I've had Lina (chat/tech rep) help me multiple times, and she is very knowledgeable and goes above and beyond to knock out any issues I'm having FAST! As a customer, with limited html/website building knowledge, I can't ask for much more.

Room Tonic uses BOLD Product Options for product variants on custom furniture pieces that we sell online. It is a very powerful app. As such, it is not a wizard-like app that will walk you through all of its capabilities. Apps like this require technical and customer service support teams as part of the subscription. Their support is absolutely top notch. We worked with one support engineer, Nirav C. who was absolutely spectacular. He was quick to respond. When we were anxious about setbacks and delivery timelines, Nirav got his team to work over the weekend to help us through a tight deliverable. The fixes and work done was clean and high quality. Nirav went above and beyond for us. Thank you, Nirav! You helped us out of a sticky situation that surfaced as a result of our own mistakes and poor planning. We very much appreciate your patience and understanding with us; and moreover, your willingness to help us out of a bad situation that we created for ourselves. Thank you again, Nirav and we thank BOLD Support Team also.

This application changed everything for our business. Coupled with Bold Upsell, our average order value increased by 30% and took us into much greater profitability than without. The team is easy to work with, responsive, and knowledgable. (Thank you, Nir!) And the product is excellent.

We have been using Bold Product Option App for several years now. Started with Version 1 and have progressed to Version 2. The user interface with version 2 was slightly different but did not take long to get used to it. This version 2 gives us the ability to use swatches and pricing with our Lens Products and the conditional logic is essential. The only draw back has been the cross over with Time Zones causing some support reply delays. We recently had some access issues (Dec 2022), but with the support of Alina from Shopcircle.co this has been rectified. Great App, Great Support. Regards Peter from Goggleman.com

Testing out this app - can't fully vouch for the app itself as I am testing it, but Nir's customer service was stupendous! He was able to help me from installing it to setting up my first conditional logic and ensuring it worked how I wanted. Thank you! Can't wait to keep testing it to see if it's what works best for my business!

NIR -- you are a LIFE SAVER. How on earth did we function before you helped us? OUTSTANDING customer service, and excellent sense of humor, which is much appreciated. YOU ROCK. Thanks for all your help and getting us squared away!

I really like this app. It is an elegant solution to options using conditional logic. I did have a hard time finding part of the code - due to my template, so I contacted support. I was helped by Nir, who was friendly and proficient. He helped me solve a problem I struggled with for hours - in minutes. I would highly recommend Bold Product Options to handle your option needs.

Awesome service! Would recommend. Easy app and good support...get get everything done quickly Nir was knowledge, quick and helpful!

Bold has an amazing support team. Nir provided excellent support and answered all my questions. He was patient and detailed with his recommendations. I highly recommend the app for the flexible features which no other options app can compare and the stellar support.

Nir helped me about right away on support - super fast and app does what it needs to. Thank you and looking forward to exploring this app more.

Nir was very helpful and solved the issues I was having! Nir explained everything and made it super simple to use!

Nir was very helpful and clear when explaining how to fix the problem I had. He was quick to solve it and kind!

Amazing app and amazing customer service from Nir! I spoke to Nir or live chat and he was so so so helpful and helped me out so much! I wish I could have given him a tip! 10/10 service.

Nir helped me a lot with many of my issues. The app does most of the functionality I was looking for.

Quick response and work from Nir! Highly recommend merchants to use this app if you are looking for complete product customisation

Just the app I was looking for. Ran into a few issues and the Bold team were on hand to get them resolved for me. Special thanks to Camila and Grant who were super helpful. I would definitely recommend this app.

Have been using the app for a while. I had some issues that I needed to address and Rony was great at walking me through and getting everything back up to speed.

Amazing app, amazing very fast and efficient support! I would absolutely recommend these guys! Thank you for all your help! Rony helped me out when I was stuck - Turns out, I'm an idiot

I am using this app for my cake store. First day in and with the help of Rony my first option is set... Thanks so much Rony for all your patients with an absolute novice. Much appreciated...