SC Product Options

Aug. 17, 2020

Bold has an amazing support team. Nir provided excellent support and answered all my questions. He was patient and detailed with his recommendations. I highly recommend the app for the flexible features which no other options app can compare and the stellar support.

Aug. 7, 2020

It is powerful, and does everything you need, but please guys, you need to develop a way for us to be able to clear the cache when a new product is published. We publish a new product every day or two, and the cache time is too long meaning the customers do not get their customization options unless we get in there and manually clear the cache (not something non-developers would probably understand) after each product is published. Have asked for this option months ago now, but seems to not be on the roadmap still despite support agreeing it is something they have wanted for a while as well. Just add a "Clear Options Cache" button, or give us an option to set the cache time, and it is five stars all the way.

July 21, 2020

Nir helped me about right away on support - super fast and app does what it needs to. Thank you and looking forward to exploring this app more.

July 17, 2020

Nir was very helpful and solved the issues I was having! Nir explained everything and made it super simple to use!

July 16, 2020

Nir was very helpful and clear when explaining how to fix the problem I had. He was quick to solve it and kind!

July 15, 2020

Amazing app and amazing customer service from Nir! I spoke to Nir or live chat and he was so so so helpful and helped me out so much! I wish I could have given him a tip! 10/10 service.

July 13, 2020

Nir helped me a lot with many of my issues. The app does most of the functionality I was looking for.

July 13, 2020

Quick response and work from Nir! Highly recommend merchants to use this app if you are looking for complete product customisation

June 29, 2020

Just the app I was looking for. Ran into a few issues and the Bold team were on hand to get them resolved for me. Special thanks to Camila and Grant who were super helpful. I would definitely recommend this app.

June 24, 2020

Have been using the app for a while. I had some issues that I needed to address and Rony was great at walking me through and getting everything back up to speed.

June 20, 2020

Amazing app, amazing very fast and efficient support! I would absolutely recommend these guys! Thank you for all your help! Rony helped me out when I was stuck - Turns out, I'm an idiot

June 3, 2020

Great app, it has really helped us by being able to offer custom engraving to our customers. Samantha from Customer support was extremely helpful and quick to resolve an issue we were having.

June 3, 2020

Aryan was Great at his job! Thankyou for helping me and my team with the issues we had! Thankyou so much

June 3, 2020

Love the Bold App! So many capabilities and it works so smoothly. Aryan was such a great help setting this up and troubleshooting anything I needed support with. Thank you Aryan!!

May 29, 2020

Sadly this app does not work consistently - customers have been able to add on items without being charged at least a few times a month (twice just yesterday, totalling almost £100!). As you can imagine, writing to the customer after the fact asking for the amount they actually owe is a recipe for never seeing that customer again. We have given Bold customer service ample opportunity to fix this issue (over many months), but the response we receive is they "can't replicate it" on their end. They offered us two months free, but what good is that when the app doesn't work and they refuse to fix it? We have found a different app and plan to uninstall this one ASAP.

May 27, 2020

Vighnesh, Laurel and almost everybody that i was talking to for help made my day. Not only works this app like a charm, The customer support is out of this world. 11/10 for Bold and the crew!

May 21, 2020

Excellent customer support provided by Vighnesh. Very fast response and scheduled a installation for me.

Feb. 15, 2024

Update: Feb 15, all of my stores options disappeared but thankfully someone was able to log into my store to fix the code within 20 min. Last night Feb 2, 2024 The app again stopped adding options to products. I tried the same trick of changing the cache's last two digits in the code as they instruct on their website and that didn't work. And I can't use their Refresh App with Shopify button within the app because it will WIPE out all product options for my entire store and they don't warn people about this before hand. I gave them permissions and the options are still "waiting to refresh" 24 hours later. Speaking to customer service will get you frustrated because it seems like no one is actually listening to the issue and they keep recommending the same tricks that I've already explained that I tried or can't because of a bug within the app. I may need to move on and try the competing app offered in the Shopify store. I've used this app since 2016 when it was under BOLD Apps before ShopCircle took it over and I've had nothing but issues since then. Jan 17th 2023 For the first time in 3 years the app within Shopify went down tonight and will NOT load. All of my product options for my products are not showing and this needs to be fixed. I now get within Shopify Admin a grey page that says: options.shopapps.site refused to connect. I've checked a few stores that also have product options running and it's not affecting all shops, only some of us which makes me think I'm not on a good server. They stated they had server issues and that it's fixed but now product changes are taking over 45 minutes to refresh. Still waiting for answers but just getting canned cut and paste responses. ---------------------------------------- After speaking with Alina from Shop Circle, she was able to get the required changes made and make it look a bit more seamless than it was on the initial install. I'm happy with the changes made and look forward to another 3 years of use. ----------------------------- After having this app for 3 years under Bold and it working perfectly, the app was sold off to a company named Shop Circle. At this point I'm not that impressed and I'm concerned that the service isn't the same as the previous company. I've been left hanging with an open request to install the app on a new Shopify 2.0 theme and it's the only thing holding me back from being able to publish my store. They'll also just log in, makes changes and disappear without a word still leaving the app not functional nor addressing my initial concerns for what needed to be integrated.

May 20, 2020

After my website development team set up some initial rules incorrectly and that was causing losses in revenue, I contacted Bold support to help me figure out how to correct the problematic rules and to create a new rule. They followed through and our product options work the way they were intended to and we are not missing out on revenue due to errors any longer.

May 19, 2020

Great App! Love that they offer everything we needed! Very Happy with Bold! The team support is great too! Quick help over chat and fast turnaround on email, especially Rony. Very happy