SC Product Options

Sadly this app does not work consistently - customers have been able to add on items without being charged at least a few times a month (twice just yesterday, totalling almost £100!). As you can imagine, writing to the customer after the fact asking for the amount they actually owe is a recipe for never seeing that customer again. We have given Bold customer service ample opportunity to fix this issue (over many months), but the response we receive is they "can't replicate it" on their end. They offered us two months free, but what good is that when the app doesn't work and they refuse to fix it? We have found a different app and plan to uninstall this one ASAP.

Vighnesh, Laurel and almost everybody that i was talking to for help made my day. Not only works this app like a charm, The customer support is out of this world. 11/10 for Bold and the crew!

Excellent customer support provided by Vighnesh. Very fast response and scheduled a installation for me.

After my website development team set up some initial rules incorrectly and that was causing losses in revenue, I contacted Bold support to help me figure out how to correct the problematic rules and to create a new rule. They followed through and our product options work the way they were intended to and we are not missing out on revenue due to errors any longer.

Great App! Love that they offer everything we needed! Very Happy with Bold! The team support is great too! Quick help over chat and fast turnaround on email, especially Rony. Very happy

Rony J was a great help and stayed with me the whole time, when we were working through the issue. Very professional, and knowledgeable. Thanks Rony J!

Naman and Aryan Sharma where a great help! Great support team! They helped to fix things really quickly!

I needed help logging onto the app and Carter and Miranda took care of it right away. I went from frustrated and ready to delete to excited to try it over a 15 min chat session. These guys did a good job in handling a old grouchy semi computer literate guy. Thanks again!

Priyanka was very patient with my lack of knowledge and able to answer all my questions.

So far so good! I've been chatting with Naman using their live chat feature during my setup process and the support has been awesome compared to some other similar apps I've been using. I'm still playing around with the app to see how it works, but it seems simple enough once you get past the installation!

I've been using Product Options since 2014. Today I had to reach out to Carter at support and they were super helpful! Excellent app, excellent support.

Very good App and, Very good customer services. Thank You Dentamed USA Your Medical Dental Equipment

I started using this app a few years ago and had absolutely no problems. I then switched themes and ran into every problem under the sun. After going through several different people, Rony, Laurel, and Carter were finally able to provide me the assistance I needed. The app is now running smoother than ever and looks beautiful. Thank you so so so much for providing the help I needed to make this app work for my needs!

I just started using this app and although a bit confusing at first, it is very easy to use and get set up once you dig in a bit! I've also never had any personal problems with Bold's customer service if you get ahold of them during their actual hours. I think that they might be working remotely, due to COVID, so there is that. I've just recently had Rony help me out and he was about as helpful as one can be!!

they have been good in the beginning and now that they became big they do not care about you NOR HELP YOU, we updated our theme and we needed them add there code to the theme, i emailed them 10 times called 4 times, and they are acting like a pig NO JOKE, i rarely write bad reviews but its extremely frustrating to go thorough what i am doing and i wouldn't want this for anyone

I needed this APP for my Homepage.. I downloaded it and i was so confused because there was so much things! But it's good that you have great support. Jericho helped me a lot and was really nice to me! Thank you for this great app! And Jericho .. Thank you =)

*The BEST product customization app* I thought I reviewed this app already but I guess I haven't! Was on support with Carter and he prompted me to write one so here I am. I've been using this app for a few years and ran in to several issues throughout and the team at Bold are always there to help. I have a ton of complicated options on my shop and they've always been quick to help me fix, troubleshoot, and even customize some of my options for me.

We are using this up to show extra options on product page but I am very disappointed because app does not sync well and I have to do that all the time manually. Also can not sync all collections I have so I can not put 2000 product in collection, I have to add product manually each time I need options which takes forever.

Great support. I am not very good with technical stuff and Naman on the online chat was very helpful and patient with my questions.

We use this app to add a custom monogram on some select products in our collection. Works like a charm and customers love to have their products personalized! Bold Commerce also provides a complimentary install service if you should need. In our case, Michael was very helpful in getting this setup properly because of our custom theme. Thank you to the Bold Commerce Team!