SC Product Options
Customize products with variants & color swatches to boost AOV
Rating
4.6
feedback
1,232
chart
#848
All reviews
Review RSS Feed
Jan. 27, 2022
This app is fantastic, the team including Carter and Sukh are quick to help and answered all my questions. Thanks very much! Follow up - Carter was a big help again setting up Bold Options in the background on a new theme launch so that there would be no hiccups when going live. Way to go Carter! Jericho jumped in and worked his magic to fix a little issue when we switched themes. He fixed it quickly and effectively. Thanks Jericho!
Jan. 17, 2020
This is a great app. We use it to personalize greeting cards on our nonprofit website. See https://changingthepresent.org/products/defenders-of-wildlife-adopt-a-sea-otter-card Great support, too.
Jan. 15, 2020
I use this app on several of my shopify accounts and love them. I recently had to contact support for the first time and the fix was surprisingly easy, I just missed the button but Sukh helped me out and it was a smooth easy fix. Just needed to update it for my new theme. Love these peeps!
Jan. 15, 2020
The options needed some customization and improvements, the customer support was quick in resolving all the concerns. Cheers to Dylan for all the help!
Feb. 9, 2020
Great App and the best customer service. Kelsey was very helpful and helped me get the installation done ASAP. Nirav was very helpful and assist with any requirements that I had about the installation. They installed the app very quickly and adjusted it according to all my requirements. Highly recommended.
Hello there! We're really glad to hear that Kelsey was able to help you out with getting the installation done. We're more than happy to make the necessary adjustments for you if it's possible. Thanks very much for the recommendation; please don't hesitate to reach out again if you need anything else!
Jan. 13, 2020
Sukh and Grant did an awesome job helping us get our new options to show up in the right places. quick service too!!
Hi there! Thanks so much for taking the time to leave us a review; we're glad to hear that Sukh and Grant were able to work with you to get the new options showing up properly in the correct spots! Please don't hesitate to let us know if there's anything else we can help you with.
Jan. 12, 2020
Don't bother - completely slows down your website! Options work fine, but makes the website load a lot slower.
Hi there - we're so sorry to hear that you're finding our app is slowing down your website! Our Product Options specialist, Nick, has reached out to you as of yesterday and is confident we can get that fixed for you. Please let us know if you're available for a phone call; we'd love to speak with you to get everything sorted.
Jan. 11, 2020
Great App, works great for me and their email support is great and helps resolve your queries as earliest as possible.
Hi there, thanks so much for the review; we're really glad to hear that you're enjoying our Product Options app! We appreciate you reaching out to us and being patient while we look into things for you.
Jan. 7, 2020
Thanks to Mayank for the quick help when I was trying to figure the set up out! I am hoping this will help my overall website to run a little more smooth!
Hi there! I'm glad to hear that our support team was able to help you out with figuring out the setup for Product Options. :-) We hope that our app is the right solution for your store! Please don't hesitate to reach out if you need anything else; we're happy to help again.
Jan. 7, 2020
Good app and great customer service! Provides the customizations and capabilities that we need for the products that we sell.
Hello! We're really happy to hear you're enjoying our app and our customer service. :-) Please let us know if there's anything we can do to assist you. Happy customizing!
Jan. 6, 2020
Great app! Just what o have been looking for. Thank you Marty and Shubhneet you were a great help!
Hi there! We're so glad to hear that Marty and Shubhneet were able to work with you to get the app installed and answer any questions you may have had. Please don't hesitate to reach out if you need anything else!
Dec. 31, 2019
We've been using Options for years. Although it's not the easiest to set up, the functionality is close to limitless. The support team is usually very efficient and good at what they do.
Hello there! We're glad to hear that you've been enjoying our app for so long. We appreciate the feedback about the setup of Options; we're always looking for ways to improve our apps. However, we're glad to hear that you've been able to successfully set your options up in order to offer a vast amount of customizations to your customers, and use our customer support when needed!
Dec. 30, 2019
MONA WAS VERY HELPFUL THANKS AND WAS GOING THROUGH THE ISSUES I HAD BUT OVERALL VERY ATTENTIVE--THANKS
Hello! We're glad that Mona was able to help you out with the issues you were experiencing; very sorry that you had some troubles with things, but it's great to hear that everything is resolved now. :-) Cheers!
Dec. 23, 2019
Excellent service, Kelsey and Dylan made sure everything I needed was taken care of! Highly recommend!
Hello there! Thank you so much for the recommendation; we really appreciate it. It's wonderful to hear that our specialists, Kelsey and Dylan, were able to help you out with everything you needed. Please let us know if there's anything else we can do for you.
Aug. 1, 2023
I have been working with them for around 3.5 to 3.75 years now. The support was very helpful until recently. We have been asking them for 4 weeks to fix two bugs that are occurring in our store and are caused by their app. They kept insisting that other apps were to blame for the bugs, claiming they affect their app's functionality. I repeatedly asked them if they were sure and tried to convince them that the other apps were not the reason for the bugs, which made me increasingly frustrated. After two weeks of constant back-and-forth, I was so angry that I even created another theme without using the apps just to demonstrate that the bugs were indeed caused by their app. This alone took me hours to show them the truth. After numerous email exchanges, they finally acknowledged that one of the two bugs was caused by their app and fixed it. However, the second bug remains unresolved to this day, and we have been in contact for over a month now. I sent them multiple orders where the bugs occurred, but I feel like they still don't fully understand the second issue. They now ask me to check a theme where they claim to have fixed the second bug, but this theme has been active for a week, and today they finally realized that the bug is still happening, despite me telling them about it for a whole week and sending them around five emails. I provided them with many examples where the bugs still persist. To be more specific about the second bug, pricing is incorrect, leading customers to pay less than they should. This situation is causing significant losses for us, close to four figures in €, considering the time and effort we've invested. Moreover, we've experienced cancellations because customers were not willing to pay the additional amount later. It's also unprofessional to ask customers for more money after they have already placed their order. Despite previously positive experiences with the app, I can only give them two stars. I have given them many chances and have been patient for four weeks, sending them a total of 26 emails. I am not one to leave bad reviews, but this entire experience has been truly horrifying.
Hi there! We're so glad to hear that our support team was able to work together to get everything sorted out for you - please don't hesitate to reach out again if you need anything else! Cheers!
Dec. 16, 2019
Great app and amazing support and service. Rick was extremely helpful, fast and had so much knowledge.
Hello there! Thanks so much for the kind words about our app and support; we're really glad to hear that Rick was able to work on things for you and get everything up and running properly! We have some amazing talent here, and we're glad you got to experience that first-hand; please let us know if we can help with anything else!
Dec. 16, 2019
The app initially had a few issues that needed tweaking to work well with our Shopify app, however there's live customer service support that makes things easier/quicker to fix. In particular, Camila was amazing at providing the help I needed - and I had a lot of questions. Definitely the best customer service I've had in a while, thanks again Camila!
Hello there! Thank you so much for the kind words about our support team; we do our best to make sure all apps can work right out of the box with somebody's theme, but unfortunately with so many variations, it can be difficult. That's where our amazing support specialists come in. :-) We're glad that everything was able to be sorted out with Camila; thanks for reaching out to us! Please let us know if you have any other questions. We hope you continue having great success with Product Options!
Dec. 13, 2019
Good app. Helpful customer service. Would recommend this app to anyone wanting to add extra product options
Hello there! We appreciate the recommendation, and we're glad that you're enjoying the app to add additional options to your scrubs. Love the colour selection you offer! Please let us know if we can help you with anything else.
Dec. 11, 2019
Great customer support, Chintan really helped with customization and app functionality. Would recommend it.
Hello there! Thank you so much for the recommendation of our Product Options app. We're really glad to hear that our support team was able to work with you to get things customized as you wanted them to be. Please don't hesitate to reach out if you need anything else!
Dec. 11, 2019
Camila was super duper helpful! Also love the app it's helped me out a ton. Would definitely recommend to any Shopify owner.
Hello there! We're glad to hear that Camila was able to help you out with what you needed, and that you've been enjoying Product Options. :-) We really appreciate the recommendation, thank you! Please don't hesitate to reach out if you need anything else.