SC Product Options

WORDS OF ADVICE IF YOU DOWNLOAD THIS: save your self lots of time and frustration by reading and studying all the help article FIRST! There is some glitchiness that happens here and there where the product options won't show up or the conditional logic won't work properly. The app does work but for me, it took a while to get it working properly...... I use this app for the bakery - we literally have unlimited options and combinations that affect the pricing. The app is really great.

This app was super confusing at first, so I hopped onto the support chat and Samantha was the biggest help in the world! After a few questions it was amazing how much simpler the app became and now I can offer variations in my products that I had only dreamed about! Thank you for making it super easy.

Carter and Kaiser are two thumbs up!!! Thanks for your prompt and quick solution!! :D I had an issue in changing the option order and they did in a 5 mins!

Phenomenal customer support! Quick and effective like a bunch of technology ninjas! Really appreciate the help!

I would highly recommend Product Options from Bold, we've used this for almost 5 years and continue to find the app beneficial, the support we've received is first rate, with special thanks to Dylan for his efficient and courteous service

This app is fantastic, the team including Carter and Sukh are quick to help and answered all my questions. Thanks very much! Follow up - Carter was a big help again setting up Bold Options in the background on a new theme launch so that there would be no hiccups when going live. Way to go Carter! Jericho jumped in and worked his magic to fix a little issue when we switched themes. He fixed it quickly and effectively. Thanks Jericho!

This is a great app. We use it to personalize greeting cards on our nonprofit website. See https://changingthepresent.org/products/defenders-of-wildlife-adopt-a-sea-otter-card Great support, too.

I use this app on several of my shopify accounts and love them. I recently had to contact support for the first time and the fix was surprisingly easy, I just missed the button but Sukh helped me out and it was a smooth easy fix. Just needed to update it for my new theme. Love these peeps!

The options needed some customization and improvements, the customer support was quick in resolving all the concerns. Cheers to Dylan for all the help!

Great App and the best customer service. Kelsey was very helpful and helped me get the installation done ASAP. Nirav was very helpful and assist with any requirements that I had about the installation. They installed the app very quickly and adjusted it according to all my requirements. Highly recommended.

Sukh and Grant did an awesome job helping us get our new options to show up in the right places. quick service too!!

The worst app, hands down, with the worst customer service ive ever experienced. What a joke. i called the customer service number and literally woke the woman from sleep at 11:28 am. She answered "hello?" i was like "is this bold??" She didn't tell me her name, etc. and gave me the runaround for 30 min. Told me it was MY fault. unbelievable!!!! Update: after 2 weeks, im CONFIRMING that this is the worst app you'll ever pay for.

Great App, works great for me and their email support is great and helps resolve your queries as earliest as possible.

Thanks to Mayank for the quick help when I was trying to figure the set up out! I am hoping this will help my overall website to run a little more smooth!

Good app and great customer service! Provides the customizations and capabilities that we need for the products that we sell.

Great app! Just what o have been looking for. Thank you Marty and Shubhneet you were a great help!

We've been using Options for years. Although it's not the easiest to set up, the functionality is close to limitless. The support team is usually very efficient and good at what they do.

MONA WAS VERY HELPFUL THANKS AND WAS GOING THROUGH THE ISSUES I HAD BUT OVERALL VERY ATTENTIVE--THANKS

Excellent service, Kelsey and Dylan made sure everything I needed was taken care of! Highly recommend!

I have been working with them for around 3.5 to 3.75 years now. The support was very helpful until recently. We have been asking them for 4 weeks to fix two bugs that are occurring in our store and are caused by their app. They kept insisting that other apps were to blame for the bugs, claiming they affect their app's functionality. I repeatedly asked them if they were sure and tried to convince them that the other apps were not the reason for the bugs, which made me increasingly frustrated. After two weeks of constant back-and-forth, I was so angry that I even created another theme without using the apps just to demonstrate that the bugs were indeed caused by their app. This alone took me hours to show them the truth. After numerous email exchanges, they finally acknowledged that one of the two bugs was caused by their app and fixed it. However, the second bug remains unresolved to this day, and we have been in contact for over a month now. I sent them multiple orders where the bugs occurred, but I feel like they still don't fully understand the second issue. They now ask me to check a theme where they claim to have fixed the second bug, but this theme has been active for a week, and today they finally realized that the bug is still happening, despite me telling them about it for a whole week and sending them around five emails. I provided them with many examples where the bugs still persist. To be more specific about the second bug, pricing is incorrect, leading customers to pay less than they should. This situation is causing significant losses for us, close to four figures in €, considering the time and effort we've invested. Moreover, we've experienced cancellations because customers were not willing to pay the additional amount later. It's also unprofessional to ask customers for more money after they have already placed their order. Despite previously positive experiences with the app, I can only give them two stars. I have given them many chances and have been patient for four weeks, sending them a total of 26 emails. I am not one to leave bad reviews, but this entire experience has been truly horrifying.