SC Product Options
Customize products with variants & color swatches to boost AOV
Rating
4.6
feedback
1,245
chart
#944
All reviews
Review RSS Feed
Aug. 1, 2023
I have been working with them for around 3.5 to 3.75 years now. The support was very helpful until recently. We have been asking them for 4 weeks to fix two bugs that are occurring in our store and are caused by their app. They kept insisting that other apps were to blame for the bugs, claiming they affect their app's functionality. I repeatedly asked them if they were sure and tried to convince them that the other apps were not the reason for the bugs, which made me increasingly frustrated. After two weeks of constant back-and-forth, I was so angry that I even created another theme without using the apps just to demonstrate that the bugs were indeed caused by their app. This alone took me hours to show them the truth. After numerous email exchanges, they finally acknowledged that one of the two bugs was caused by their app and fixed it. However, the second bug remains unresolved to this day, and we have been in contact for over a month now. I sent them multiple orders where the bugs occurred, but I feel like they still don't fully understand the second issue. They now ask me to check a theme where they claim to have fixed the second bug, but this theme has been active for a week, and today they finally realized that the bug is still happening, despite me telling them about it for a whole week and sending them around five emails. I provided them with many examples where the bugs still persist. To be more specific about the second bug, pricing is incorrect, leading customers to pay less than they should. This situation is causing significant losses for us, close to four figures in €, considering the time and effort we've invested. Moreover, we've experienced cancellations because customers were not willing to pay the additional amount later. It's also unprofessional to ask customers for more money after they have already placed their order. Despite previously positive experiences with the app, I can only give them two stars. I have given them many chances and have been patient for four weeks, sending them a total of 26 emails. I am not one to leave bad reviews, but this entire experience has been truly horrifying.
Hi there! We're so glad to hear that our support team was able to work together to get everything sorted out for you - please don't hesitate to reach out again if you need anything else! Cheers!
Dec. 16, 2019
Great app and amazing support and service. Rick was extremely helpful, fast and had so much knowledge.
Hello there! Thanks so much for the kind words about our app and support; we're really glad to hear that Rick was able to work on things for you and get everything up and running properly! We have some amazing talent here, and we're glad you got to experience that first-hand; please let us know if we can help with anything else!
Dec. 16, 2019
The app initially had a few issues that needed tweaking to work well with our Shopify app, however there's live customer service support that makes things easier/quicker to fix. In particular, Camila was amazing at providing the help I needed - and I had a lot of questions. Definitely the best customer service I've had in a while, thanks again Camila!
Hello there! Thank you so much for the kind words about our support team; we do our best to make sure all apps can work right out of the box with somebody's theme, but unfortunately with so many variations, it can be difficult. That's where our amazing support specialists come in. :-) We're glad that everything was able to be sorted out with Camila; thanks for reaching out to us! Please let us know if you have any other questions. We hope you continue having great success with Product Options!
Dec. 13, 2019
Good app. Helpful customer service. Would recommend this app to anyone wanting to add extra product options
Hello there! We appreciate the recommendation, and we're glad that you're enjoying the app to add additional options to your scrubs. Love the colour selection you offer! Please let us know if we can help you with anything else.
Dec. 11, 2019
Great customer support, Chintan really helped with customization and app functionality. Would recommend it.
Hello there! Thank you so much for the recommendation of our Product Options app. We're really glad to hear that our support team was able to work with you to get things customized as you wanted them to be. Please don't hesitate to reach out if you need anything else!
Dec. 11, 2019
Camila was super duper helpful! Also love the app it's helped me out a ton. Would definitely recommend to any Shopify owner.
Hello there! We're glad to hear that Camila was able to help you out with what you needed, and that you've been enjoying Product Options. :-) We really appreciate the recommendation, thank you! Please don't hesitate to reach out if you need anything else.
Dec. 9, 2019
Chintan was great he helped me with my site and got me up and running so fast i was stuck and now im on the road to success.
Hello there! Thanks so much for the review, and for sharing your experiences with our support team. We're glad to hear that Chintan was able to work with you to get everything up and running properly! We look forward to seeing your success with Product Options. Please let us know if we can help with anything else!
Dec. 8, 2019
Good app with a lot of functionality. But most importantly, the support... Fantastic! Rick at Bold, awesome guys and easy to talk to. Would recommend to anyone.
Hi there! We appreciate your review, thanks so much. We're glad that you're enjoying our Product Options apps and the features it comes with. We strive to offer top-tier customer support, so we're glad to hear that Rick was able to provide that for you! We appreciate the recommendation - thank you. Please let us know if we can help with anything else.
Dec. 6, 2019
This app is great and their customer service is amazing. I've ran into a few minor issues but their team has been extremely quick to resolve every one of them with zero hassle on my end. Would certainly recommend.
Hello there! We appreciate your recommendation very much; thank you for sharing your experiences with our app and with our customer support! We're glad that we have been able to help you out with the small issues you've ran into. Please don't hesitate to reach out if you need anything else!
Dec. 6, 2019
Although there are some limitations with this app (i.e. being able to display a price breakdown per line item on the cart page) which could be due to our theme and/or modifications we've had to implement to our site, the response and help from Bold's techs are top notch. They are very responsive and try to help solve problems offering different work-arounds that are sufficient for the time being until the figure out how to fix the issue with a more permanent and useful way. I've had the opportunity to work with a number of their techs and reps; Mona, Rony, Rick, Samuel, Grant, Jericho, Julian, Christophe, and Nirav - and all have been helpful in one way or another. I can't wait to see what they bring with the next app update!
Hello there! We're very sorry you ran into those limitations, but we're glad that our support team was able to offer some potential solutions and turn that around for you a bit. We certainly have an amazing team of talented people, so we're glad that you had a chance to work with them! We hope to be able to solve some things with our next update, so keep an eye out. :-) And don't hesitate to reach out if you need anything else!
Dec. 3, 2019
Excellent app, with a perfect customer support. Thanks to Navjot and Sukhjeet for the fast and efficient help !
Hello there! Thank you so much for the review; we're really happy to hear that you're enjoying the app so far, and have had a great experience with our customer support team. Please let us know if we can help with anything else!
Dec. 2, 2019
Working with app specialist 'Sam' he was super helpful, love this app! Will definatedly recommend it
Hello there! We're glad to hear that you had a chance to work with Sam to get your Product Options app up and running - he's great at what he does. Thank you so much for the recommendation, and please let us know if we can help with anything else!
Nov. 29, 2019
This app is (almost always) fantastic and the support is really excellent. For example, I was having an issue and I needed help which required several email exchanges. The people who helped me were very fast to respond (especially Rony Shubhneet) and got my upgrade done right away. Yay for Bold Apps! :)
Hello there! We're so glad to hear that Rony and Shubhneet were able to work with you to get things working as they should. We appreciate the kind words in your review, thank you so much! If there's anything we can do to make your experience with our app ALWAYS fantastic, please let us know! :-)
Nov. 29, 2019
Daniel in support saved my day! He was able to get my issues fixed fast. This product works great! Would highly recommend using it!
Hey there, thank you for the review! We're glad to hear that Daniel was able to help you out and get everything sorted out for you just in time for Black Friday. :-) We love hearing that you're enjoying our product, and thanks so much for the recommendation! We've got tons of support standing by this weekend for Black Friday, so please don't hesitate to reach out if you need anything else.
Nov. 29, 2019
Awesome easy to use app, and the customer support is amazing. Shout out to Scotty who was super helpful and was able to provide me with multiple solutions to issues I was having.
Hello there! We're so glad to hear that Scotty was able to provide you with multiple solutions in order to get things working for you; we appreciate the review, thank you! Please let us know if we can help with anything else, and best of luck with your sales this Black Friday weekend!
Nov. 28, 2019
I was having a bit of an issue transferring one color option to another product. Open live chat and got Art who immediately understood the problem and set to work fixing it for me too. Are and the guys at Bold Sam and Rifat are fantastic to work with.
Hello there! So sorry to hear that you ran into some issues with getting a colour option transferred over - I'm so glad that Art was able to work on your store and get everything working for you, along with a couple of our other support rockstars! Please don't hesitate to reach out if we can assist with anything else - best of luck with your Black Friday sales this weekend! :-)
Nov. 28, 2019
Chintan was great and very helpful. He stayed with me throughout the process of helping me create my option set. Thanks again Chintan! Carlo Also, Priyanka was great. Helped me with the final touches. thanks noaddedsaltguy.com
Hi there, thanks so much for the review! We're really happy to hear that Sukh was able to help you get your Product Options app set up and working how you wanted it to. Thanks so much for sharing your store so we can see an example of it in action! Your pizzas look delicious, by the way!
Oct. 24, 2024
Harun solved my problem in just minutes. Awesome service. Thank you!
Hello there! We're so happy to hear that Dylan and Nirav were able to assist you with a large issue you had run into - so sorry you found yourself in that situation to begin with! We love offering world-class customer service to our customers, and love to be able to empower merchants at the same time so that they can learn as well, and fix something should they run into the problem again in the future. We're so happy that everything was figured out for you before the busy weekend - best of luck with your Black Friday sales!
Nov. 27, 2019
+5 more stars (Total of 10 stars). If you need help with anything - make sure you ask for help from Rose. She's an incredibly knowledgable and helped increase my average store sales dramatically. I also worked with Jennifer and Caleb (or someone who pretended to be Caleb). Awesome group over at Bold. Highly recommend their Apps!
Hello! Thank you so much for the double stars in this review! We're so glad to hear that you got to work with some of our amazing and talented specialists to get everything working properly on your store. We're sure it was Caleb you were working with, and not an impersonator. :-) Thank you so much again for the kind words and the recommendation! We look forward to seeing your continued success.
Nov. 27, 2019
Chintan helped a lot with the setup. He was really patient while i explained my requirements and gave me all the information needed to complete them.
Hello! We're happy to hear that Chintan was able to work with you to get you the information you needed in order to meet the requirements of what you were looking for. Please don't hesitate to reach out if you need any other assistance; we'd be glad to help again!