SC Product Options
Customize products with variants & color swatches to boost AOV
Rating
4.6
feedback
1,231
chart
#1,465
All reviews
Review RSS Feed
April 16, 2019
Great product and Nirav was very helpful with some questions I had regarding the app. Highly recommend :)
Thanks for your review; we're glad we could help! If you have any other questions, comments, or issues, please let us know. :-) I really love your Fiesta baby shower items! They're adorable, and the pops of colour are very nice.
April 13, 2019
Well, we just got started with the app but already have seen a couple up sales. I’ve got several ideas on how to use this app and think it is going to do wonders for us. I can’t want to dig deeper into it over the next few months. I’ve only had one time I reached out about installation and they were very quick and helpful.
Thanks for the review; we're glad to hear you're enjoying it so far! Don't hesitate to reach out if you have any questions or comments about the different ways you'd like to use it; we'd be more than happy to assist further. By the way, I really love the colours of your cashmere dress socks!
April 11, 2019
customer service is zero. They had me on hold for 20 minutes then forwarded to voicemail amazing customer care.
Hello there. I just wanted to thank you for your review and sincerely apologize that you had a bad experience with our phone service. We strive to provide the highest-quality service experience for all of our customers, which is why we offer live chat and email support as additional contact options which sometimes result in faster responses. I'm glad we were able to answer your question, however do understand you have decided to move forward with another application. Should you decide to use Bold Product Options again in the future, we'd love the opportunity to rectify your customer service experience with us. We wish you the best of luck with your store!
April 10, 2019
Great customer service, documentation, and chat support. They also actually help you if you are having troubles (Challi ;)
Hello, thank you again for your review! :-) We're really glad you have found our documentation and support specialists to be great - that's what we strive for. Again, please feel free to reach out with any questions, comments, or anything else! Take care!
April 9, 2019
Excellent customer service from Nirav and the entire team. I had some issues with my cart and they totally fixed it.
Thank you for your review; we're happy we could assist you with your cart issues! Please let us know if you have any other questions or comments about the app, we'd be more than happy to answer them. By the way, I really love your cause! It warms my heart knowing that you've been able to save the lives of these pups.
April 3, 2019
I like the app but I have 3 days left in my trial period and now I can't access any of the services in this app or make changes to my Shopify products anymore .
Hi there, thank you for your review. We're very sorry you were having troubles with accessing the app. I'm really happy to see that the issue was able to be sorted out! We hope you continue enjoying the app, and do let us know if you have any further questions or concerns.
April 3, 2019
I've been using this app for a while and I recently upgraded to the premium version and ran into some trouble getting the options to show up on my website. I did a chat support session with Harpreet and Rony and my problem was solved on the first try. Thanks for the help!
Thanks for your review; we're really happy to hear that we could solve the issue you were experiencing in a timely manner. Your website looks great with the options; and your chocolate-dipped treats looks absolutely delicious!
July 25, 2024
We have been using the app for many, many years now. It works great and they have THE BEST customer support. We highly recommend it! 5 stars all the way! I am hoping they release a ton of other apps, too! Everything is so intuitive and easy to work with.
Thanks for the review; we're so happy you've been enjoying our app for so long! Your signs are awesome; I think my favourite is the "We said yes to the address" one. :-) We're always available should you have any other questions, don't hesitate to reach out if you have any other comments or concerns.
March 23, 2019
I've paid and upgraded to premium, however, my options remain at the basic level and I cannot set up swatches. Very frustrating...
Hi there, thank you for the review. I wanted to apologize that you ran into some issues regarding the switch from Basic to Premium, however I am happy to see that our support team was able to assist you and get that working!
March 19, 2019
I am very glad that I'd given this app a second chance after I'd uninstalled for the first time, when I couldn't find any other better options app than Bold's! I am also extremely grateful to the wonderful team on helping me solve every single, big and small issue I had faced with Bold Product Options on my Clean theme. No way I can run my store without using this app! It provides the customisation I needed for my customers and I love how easy it is to apply the options. The app is not so compatible with the theme I'm using and initially that causes quite a lot of big and small problems, one leading to another. But the team didn't give up instead they looked deeper into every issue and solve it for me with such wonderful attitude and effort! A big thumbs up for MC and Samuel for helping with the technical parts solving the deeper issues. And I would like to specially commend Brenden and Jonnathan, who always went the extra mile for me whenever I logged in my issues via chat. They have been such wonderful support and I respect them!
Thanks so much for this kind review; we're so glad you had a better experience with our app this time around. We love seeing our merchants be successful, so please reach out if you have any further questions! Best of luck with the relaunch of your store. :-)
March 19, 2019
Jonathan was fantastic in helping me add a variant to an existing option in Bold Options. Very professional, knows what he is doing! I highly recommend Bold and their products!
Thank you very much for the review and recommendation, we're very glad we could help with adding a variant! Please let us know if you need anything else. The wood finishes on your Legacy Audio speakers are absolutely stunning, by the way.
March 4, 2019
Have been using this app for around a year. It works well to replace the variants but has one major flaw. Every time I add a new product the options do not show up automatically. I have emailed support numerous times and I have been directed to change a number in my theme code to reset the cache. This works sometimes but not all the time. Sometimes when I need to add a product in a pinch I cannot get the options to show and I have to wait for support to fix it. I have emailed numerous times and never gotten a solution that actually works all the time.
March 1, 2019
I just started using this app and the Bold team is more than helpful in assisting with the install. Without question, I would not hesitate recommending Bold's app based on my experience with their team and functionally of their app. To say the team and app are top notch would be an understatement!
Feb. 28, 2019
I had an issue installing this app with my current theme, and contacted Bold - communication was fast and clear - and they had my issue resolved in 24 hours. I tried a few other option apps before settling on Bold - and none even came close to usability and features. THANK YOU!
Feb. 26, 2019
Good Customer Service and fast response to my issue. They knew was need to be done and did it very quickly.
Feb. 26, 2019
Perfect app for my store! And I was helped by wonderful Rony J with the settings for my site, the best support I ever received!
Feb. 25, 2019
www.bijouxmedusa.com Installation was quick and really fast. Thanks Guy for the help! I recommend the apps
Feb. 22, 2019
Really useful app, and amazing customer support! MC was amazing, and was really patient with us while we upgraded out app and options. :)
Feb. 21, 2019
BOLD always does a great job with the updates and getting the installation in for the new web stores.
Feb. 20, 2019
This is an incredible app with some GREAT features. And it does ALMOST everything we want it to do. Only reason it doesn't get 5 stars is because there is some room to improve (which their reps have even said is in the works). Additionally, the tech support for this app is INCREDIBLE!! I would give them 4.9 stars (only wish they were a little quicker, but usually within 24hrs.....I'm impatient). Samuel L was super helpful on our last inquiry, which was probably SUPER easy for him but gave us the attention and consideration that made us feel comfortable. As our experience with this app grows, we will definitely provide more reviews. Great app for stores that offer lots of customization and options. OUTSTANDING tech support!!!