SC Product Options

Great app! The support team are always super helpful and very responsive.

Update 2019-06-21: Lowering from 2 stars to 1 star. Well, not only did they leave a lot of worthless code slowing down the pageload of my site (they offer in the reply below to log in and remove them if I want), but they have been spamming me since my 2-star review. (I'm just not that into you, guys...) Email #1 from them: "Please don't leave us." Email #2 from them: "Regarding your review..." Email #3 from them: "How are we doing?" ?? A support survey for the message they sent me about the review? Email #4 from them: "Sorry for the delay" ?? Leave me be, please! Then they replied to the review... and I got notified of that response. And.. then they called us about the review! In the call, they didn't address any of my concerns, nor seemed sympathetic. They basically indicated the product direction would never include customizing options based on a user's Shopify variant selection (maybe a new "app" they want to sell eventually so they don't want to enhance this one too much?) All in all-- I spent a lot of money, got negative value (huge waste of my time and some slowdowns) from their app, and then was pretty much harassed by them about leaving a 2-star review, with no desire to improve their product. Before giving up, I swear I went back to the app like 3-4 times over months to give it another try but I just couldn't make it work. Maybe if I sold t-shirts it'd be the bees knees... but anything more complex? Nah, shop around for another addon. Or if you're feeling lonely, leave them a low review and they'll want to talk to you plenty... ----- ORIGINAL REVIEW: They helped me set this up initially and it never worked very well even after. View never ended up showing the total price with options combined, even after they helped. Sounds like they thought they fixed it but it wasn't working in our browsers. Just was too much hassle to bother with them again and I hoped to get around to working with it. In addition, I really needed it to be aware of the selected variant (e.g. if the person chose variant 2, then the options should change conditionally for that item, including maybe adding a different variant to cart if they selected the option). To their credit they were fairly responsive, and told me they didn't support that use-case. But I've paid months of this and never used it because it's a pain to use and never showed up properly. They make money because they've been around for a while but it feels like they're just coasting with this app and not really trying to improve anything. If they gave me any impression they were looking to improve the app. Now I'm going to uninstall it but their uninstall process says "oh, we'll leave a bunch of junk in your liquid files but it should be harmless" rather than having a professional approach to install/uninstall. I recommend shopping really hard for an alternative options app before trying this one.

I have been using the Bold Product Options app for over a year. It’s unbelievable that Shopify doesn’t allow this kind of customization out of the box, but Bold truly unlocks the potential. The app is jam packed with valuable features, and we consistently use it to cross-sell to increase average order value. Even better than the app though is their technical support. The apps are very complex, so inevitably sometimes you will have conflict with different themes. The Bold team has always swiftly addressed our concerns and implemented fixes. We recently had our add to cart button stop working. Discovered after hours at 10PM on a Friday. Got a response from Brenden at midnight saying he would take a call then, and Julian had the code fully fixed by 10AM. Unbelievable customer support. 5****

A nice way to add free gifts to my order, Rajni helped me with an issue that I had quickly and professionally

Thanks To Rushi! she helped to set up a new option. (Wonderful) this app is very good customization features to make better shopping experience for all our customers.

Great company! Kaiser was so helpful and helped me set up a new option in my store. Thank you Kaiser, it made my day! :)

This app has allowed me to offer my customers multi-option custom product ordering. I was able to install on my own and get it to 90% of what I wanted to do. Nirav and Navjot were extremely helpful in getting my store the rest of the way. Will definitely recommend!

Rushi is a real one! Shout out to her. The app is actually kind of annoying sometimes but she was good help

Product Options has been wonderful for our store, we love the flexibility it gives us. Jonnathan and Sam were very helpful today when I inadvertently made a change the broke the display of our options. Great support when you know just enough to be dangerous!

The app is good for creating the options. The support is quick and good. The app is worth a trial and can be used if suits the needs.

Bold Product Options worked like a charm for what we needed on our site. We tried several different apps prior to Bold (simply because of the price), but going with Bold is worth it! Top notch customer service (Rick, Nick, Marty, and Val are rockstars!) and just the ease of the app interface surpasses the others. If you're contemplating if this is the right app for your commerce site, just give it a try and you'll be convinced.

This app is useful for our large catalog. Rushi & Rony helped me quickly resolve any issues I had with setting up options and specific display settings. Thank you!

Rony, MC, Mona, Nicholas were extremely helpful, fast and remembered my store and prior cases which gave me a feeling of continuity and being dealt with by actual company employees not some call center somewhere... Love the product line and feel very confident building my business on the back of what they've created here at BOLD

We use Product Options heavily in our store and very possibly to a larger extent than any other store. The issues we have had with the app are limited, and the provided customer support has always been good. Aman was my most recent support rep and we greatly appreciate the time and energy spent dealing with us.

Compared to 5 years ago when i started to use Bold Product Options, support now has improved significantly. They can now install product options to your current theme within the day. They also respond to inquiries and requests in a few mins. It was very different compared to before. I am happy with the service.

Great product and Nirav was very helpful with some questions I had regarding the app. Highly recommend :)

Well, we just got started with the app but already have seen a couple up sales. I’ve got several ideas on how to use this app and think it is going to do wonders for us. I can’t want to dig deeper into it over the next few months. I’ve only had one time I reached out about installation and they were very quick and helpful.

customer service is zero. They had me on hold for 20 minutes then forwarded to voicemail amazing customer care.

Great customer service, documentation, and chat support. They also actually help you if you are having troubles (Challi ;)

Excellent customer service from Nirav and the entire team. I had some issues with my cart and they totally fixed it.