SC Product Options
Customize products with variants & color swatches to boost AOV
Rating
4.6
feedback
1,245
chart
#944
All reviews
Review RSS Feed
Sept. 12, 2019
After a year being with the app and managing lots of frustration with previous bad experience with BOLD, I'm now actually trying to come away from this app mainly due to the poor level of customer service I have experienced over the last 2 weeks when requesting a copy, paste and check process. The service model is friendly and personable but lacks the attentiveness, knowledge and support experience for delivery success and management of customer expectations. This is just my experience but work does not get checked, communication has to be chased and most important in service support, customer expectations are not managed and customer success management is very poor. I appreciate everything that has been attempted to deliver service but at the premium I am paying for their product, the service level is poor. I am now seeking an alternative product with a stronger support model. In my opinion, a stronger focus on service delivery would help BOLD rather than a strong focus on being nice and passing the ball around. The very nice part should always be there but the customers needs professionally should come first followed by the nice engagement. I will be removing the app once i have found a more suitable vendor. I hope my review helps Bold aspire to be the service delivery vendor they consistently aim to be.
Hello there! Thank you so much for taking the time to leave us this feedback; it really helps us evaluate what we are doing and where we need to improve, and completely understand where your frustration lies. We certainly aim to do the best we can in providing consistent communication with our merchants, especially when their theme is being worked on. Unfortunately, sometimes the ball is dropped and we absolutely take full responsibility for it. We're very sorry that the installation of Product Options onto your new theme didn't go as smoothly as hoped - we very much wanted to rectify the situation and ensured that the placement of the options was correct after it was pointed out that it was done improperly. We understand that you need to do what's best for your business, even if that means finding a different app. Should you decide to continue using our app, we'd be more than happy to work with you. However, as mentioned, we understand you need to do what's best for your business, and we wish you all the best if you decide to use another solution.
Sept. 10, 2019
Victoria & Rony were so helpful!! They were very patient and attentive. It is nice to have such reliable customer service when you're still learning! Thanks again!
Thanks so much for taking the time to leave us a review and give our support crew a shout out! There can certainly be a learning curve when it comes to some of our apps so we are more than glad to walk you through any questions you have about them. :-) So glad we were able to help you out! By the way, your product looks delicious!
Sept. 7, 2019
I have to give the customer service support team some recognition here because they were extremely helpful in helping me get set up with using this App. I had some complicated logic and they really worked with me to get it to work. Have to give Rick a special thanks here. We are still deciding if this app will work for what we are wanting to do. But I would recommend anyone that is on the fence to certainly give them a try, because the app does offer some cool features and the support is there to help you through. Especially if your logic and needs are not overly complicated, the app will work great. I would certainly recommend.
Thank you very much for recommending our app! We'll be sure to pass along the kind words to Rick. We're happy that our merchants can test out our apps using a free trial to see if it's the right fit for their business, and will gladly assist with anything we can along the way. We hope you decide to stick with Product Options! If there's anything more we can do to help, please don't hesitate to reach out to us.
Sept. 4, 2019
It's in Staging mode for now as we're testing it out still but so far so good. Really helpful support and Developers are quick to optimize the app to our needs. Feel free to outreach them if you need some specific customization. We're missing some functionality like picking add-on item from Shopify catalog instead of upload images from the zero but Developers mentioned they're working on increasing features in a future and collect all feature requests from their customers, so hopefully our request will be heard. Thank you!
Thanks so much for leaving us a review for both Discounts and Product Options! :-) Glad we have been able to help you during your testing process.
Sept. 9, 2019
Update - BOLD contacted me and have taken care of everything I have asked for. Thanks Nirav -11Bravos
Hi there. Thank you for leaving us this feedback, we highly appreciate it. I took a look into your requests and I just wanted to sincerely apologize for the lack of communication that has come from our end regarding your escalated installation. It normally takes a few business days for our Tier 2 team to test and work on more complex issues, however you absolutely should have received better communication than what was given (which was none, from what I can see). On behalf of our customer service team, I just wanted to once again say how sorry I am for the lack of communication. It's certainly not how we aim to conduct ourselves, and this certainly should have been handled a lot differently. One of our specialists has reached out to you in order to discuss the entirety of this issue (and your original request) further, and we hope to be able to rectify things with you. However, we also understand you need to do what's best for your business, even if that means using a different app.
Aug. 30, 2019
This app has helped us bring in much more revenue and allowed us to expand our customizable product line. Customers love it! Brenda was a great help with the installation process. Thanks Brenda!
Hi there! We're so happy to hear that you've been enjoying our Product Options app in order to expand your product line. We love hearing that our merchants are succeeding, so thank you very much for sharing, and we'll be sure to share the kind words with Brenda! Please let us know if we can help you with anything else. :-)
Aug. 27, 2019
Thank you, Rahul for your prompt response in solving the issues I encountered with Product Options by Bold app in less than 10 mins. that I've been facing for a week. You're such a great help!
Hello there; thanks for leaving us a review! We're very sorry to hear that you've been facing an issue with the app for so long, but are glad to hear that our customer service gurus were able to resolve it for you so quickly. Please let us know if you need any other assistance; we'd be more than happy to help again!
Aug. 27, 2024
The app does a great job and has added quite a bit of revenue to our site by allowing an easy way for customers to add small upgrades to their order. I had some issues when installing a new theme, and they were extremely responsive. I wouldn't hesitate to recommend the app to any other business owner who wants to add paid product upgrades or a simple way for customers to add personalization or notes to their orders.
We're so glad to hear that you're enjoying our app! We always recommend making a duplicate copy of your theme before inserting the code just in case. :-) But our team of installers are always ready to help in case anything goes wrong, especially when there's a lot of code. We'll be sure to share the kind words with Rahul! Thank you for leaving us a review, and you have an awesome selection of tumbler cups by the way!
July 30, 2019
This app allows me to offer complex product options without slowing the site down. I previously tried used Shopify's variants, but with the color choices I offer they were unable to process the options. Bold Product Options is a perfect solution. The customer service I've been receiving is amazing. Honestly, its the best I've ever received. There was no problem they could not solve and were so generous with their time. I have to thank Val in particular for her help. Come for the app - stay for the service!!
Hi there! Thank you so much for your review. Really glad to hear that Val could help you out and we're always excited to go above and beyond. Please let us know if you need anything further from here!
April 29, 2020
Great app and great support, thank you Rajni & Shubhneet for jumping on the issue and getting it resolved. Bold has delivered once again! *update* Needed a little bit of support and reached out. Ended up with Aryan who was amazing. 10 Stars!
Hi there! Thanks so much for your review. We're so happy that our team could help resolve this for you and I'll be sure to pass this along to Shubhneet and Rajni :) Please don't be a stranger if you need anything further from here!
Oct. 1, 2019
Muy buen servicio a cliente, lo recomiendo mucho, la levamos usando ya más de 1 año y todo funciona bien. Chali and Samuel rock
Hola! Muchas gracias por tu review! Nos alegra mucho que estés disfrutando de nuestras apps. Recuerda contactarnos sin tienes alguna duda! Estamos para servirte :)
July 30, 2019
such a genius team... lovvvvvvvvve them guys all . although i have not finished my installation yet , but!!!!!! i have felt grand love from each officer like Taylor, Jade,Paul, and Ankur ,and Laurel. those guys all are very awesome !!!! recommend to all of you !!!! bold must be a great company !!! only a good company ...then will have good customers relationship management !!!!!
Using app
5 days
Total reviews
2
Average rating
5.0
Hi there! Thank you so much for the review. We're always happy to get shout outs like this and everyone on our team was excited to see their names emblazoned on the app store :) We look forward to hearing from you in the future!
July 29, 2019
I love this app but there is a major problem and the reason I left a 3-star review instead of a 5-star review. When ever I add options to a product I have to go through this lengthy trial and error process to get it to show on the page. It includes changing the last 2 digits of the cache params as instructed by Bold (window.BOLD.common.cacheParams.options) and having to add and remove the product from the bold options page in the app. I have to do this 10-20 times before the options show on the live site. SOOOOO SICK OF IT. I love the app, it is unfortunate this problem has not been resolved.
July 25, 2019
This app is awesome! It's robust yet easy to use and enable me to sell custom items with ease. The support is fantastic too!
July 24, 2019
We have used this app for about 6 months now to handle additional product options to personalize our products. Worked great initially, something happened at the beginning of this year, the product options are becoming unlinked from the products after they are setup. Customer support continues to blame us even when we walked through a screen share. Then radio silence. Then I the owner had to contact the company again and the support team needed us to start from the beginning with explanations. To this day we are still having issues with products we setup yesterday. HIGHLY SUGGEST NOT USING THIS APPLICATION.
Hi there. I just wanted to sincerely apologize about the issues you have run into using Product Options. It certainly should not have taken such a long time to reach a resolution, however I can assure you that Samuel is currently in the midst of writing a reply to further help you with the product options unlinking from your products. I can promise you that we are dedicated to solving this for you and will do everything in our power to get it working correctly.
July 15, 2019
Really enjoying the Bold Features thus far. Jennifer was very helpful - customer support for Bold is great. Love the live chat feature, I never have to wait and they're always willing to look into the problem deeper and figure out the problem. Thanks!
Hello there, thanks so much for the kind words! Our live chat feature is certainly a great way to get quick answers to more general questions - we love being able to serve our merchants immediately through there! Please let us know if you have any other questions or comments - we'd love to help. Best of luck with the launch of your store!
Oct. 15, 2019
OUTSTANDING CUSTOMER SUPPORT!!!! Roni was the best, he helped me save hours of work in creating options. Great service.
Hi there, thank you very much for the kind words! We'll be sure to pass those along to Challi, as well. We look forward to seeing how you use Product Options to populate your furniture store; best of luck with the launch of your website!
July 11, 2019
Absolutely freaking awesome! Love the bold apps, does everything it's supposed to and a little bit more.. Support is spot on (Jennifer was great!) ;) 5*.
Hi there! Thank you very much for leaving us such a great review. We're elated to hear that the app has suited your business' needs and met your expectations. We'll be sure to pass along the kudos to Jennifer! Please let us know if you need any further assistance.
Jan. 22, 2025
The app is fair at best. It takes forever to sync to store (it seems I need to do this everytime I add a product). Adding an option set is tricky and not intuitive.
Dec. 16, 2019
17 Dec 2019 - I have to again downgrade the rating for this app. I am trying to create product options and app does not save the options. Which means all the work lost. It's been two hours trying to fix this and is a very common problem with the app. It is one of the busiest periods for us. We pay all year round for this app and we need the most it stops working. I have updated my review as finally, the customer service managed to solve my problem. Hope it works well from here. Thanks Extremely frustrating app. It does not add products and keep showing the original product price. Contacting Bold is almost impossible. It keeps asking for a password before we can even ask a question.
Hello there. I am very sorry to hear that you are having troubles with our app! I noticed that one of our specialists had reached out to you yesterday in order to try and figure out what could be going wrong from within the app. Please check your email and let us know how we can best contact you so we may be able to assist in fixing this issue! We would very much like to get this solved for you. Hope to hear from you soon!