SC Product Options

Oct. 19, 2018

Helpful on Chat! Samuel answered my questions and put to rest a few small worries. I have a few to go, unfortunately, outside the scope of Product Options by Bold. I enjoy what I've found thus far. A very advanced application that can handle intricate pricing tasks further than what I have yet to find.

Oct. 17, 2018

Great support provided by Nir. I really appreciate help of the support. Its really easy to use and support is always ready to help you to setup the app. Thanks for your co-operation.

Oct. 17, 2018

This app is very helpful to clearly state our variants for our product options to our customers!! Very clean cut and easy to use. Customer service is super fast and helpful as well to help you get the most out of this app for your website! Samuel L. Was very helpful and talked me through step by step on chat when I couldn't find a button!

Oct. 17, 2018

Rifat gave me excellent customer service! They processed my new request quickly when I needed to install the app onto a new theme I was launching to ensure a seamless transition from one theme to the next!

Feb. 5, 2024

Great app. Made even better with the friendly support. Thanks, Harun and Emir for your help.

Oct. 11, 2018

On the surface, this app seemed perfect for our needs. We have almost 1500 products on our website, which grows daily - 95% of which require some form of customisation. Until recently, we had always used the free Infinite Options app. Which was perfect for most of our needs - however with more new products, came more new variants and options required. Including the need for colour swatches, and adding additional costs for add-ons. Unfortunately the free app wasn't built for this, so we were directed to the BOLD Product Options app by Shopify as an all-in-one alternative. After testing the app on a series of products, and with some of our account customers, we found that we required the premium plan for the specific option sets that we required. Whilst expensive, the feedback from our customers during our initial trial period was very positive, so we decided to keep it, and spent the next two weeks migrating all of our options over to BOLD. It was then that we started to find the problems. The first issue was that products kept "forgetting" their options. We initially thought that perhaps we had accidentally missed the product off during the migration. But it started happening more and more, and then we were finding that the same products that we had re-added the options to, and checked to ensure they were definitely working the previous day, suddenly had lost their options again overnight! When we questioned this with the customer support, all we received were screenshots stating that it's working now.. Well of course it is, we went in and re-added it already whilst waiting for your reply! The question to you was WHY was it happening?! To which, we still haven't received an answer for. The next issue came when our shop team started to process the orders that had been placed with using the new options... What a MESS! When you log into the Orders admin panel, and view an order, for every option that you have set up, the app creates FOUR lines underneath the product! So when you have a product that has say, three different options to choose from, you will have twelve lines of text underneath the product in the order screen! When we questioned this with BOLD, the reply we got was "The way our app sends the information to Shopify, is like that. The item lines will go to the order page this way". I'm sorry, but the FREE alternative app manages to only add ONE line of text per option used, i.e. the actual option itself. And manages to hide all of the system information in the background - so why can't BOLD? This makes reviewing orders in the admin panel extremely difficult, as there are so many lines of random strings of text and numbers below each product that you have to sift through just to see what your customer has ordered. The next mess was found when attempting to print the customer invoices... Our average customer purchases around twenty items at a time. Each item with at least one variant/option that needs to be selected - sometimes upto ten options. So if the app is adding four lines of text per option used, and the customer has ordered twenty plus products, you can imagine how long the invoices were!! Not to mention the fact that if you use any options where there is a price increase, the app adds the cost as if it's a new product! We offer engraving for an extra 50p on the majority of our products. So as an example, our customer orders twenty items, each with at least two options, that's eight lines of text underneath each product, plus a further twenty lines of "Add Personalisation - 50p" piled together at the top of the invoice!! They're not even listed underneath the product that it relates to! Again, we questioned this with BOLD, and were provided a link to some code that we could use to remove the additional lines in the Order Printer app... The resulting "invoice" was the most unprofessional looking invoice that I had ever seen! It looked like I had quickly copied and pasted the customer's order from my screen into Excel, and pressed print. It was awful. I then spent the next 30mins playing around with the code in a vain attempt create a more professional looking invoice... Some of my changes worked. Basically, adding a header and footer to the invoice. However the way that they have setup the table, you cannot add/remove/move any of the elements shown. So we are now stuck with showing "Quantity x1 £2.50, Price £2.50". Why we cannot just show "1" followed by the line price, I have no idea! This also doesn't help when trying to quickly review an order in the admin panel - so you HAVE to go into the Order Printer, and print the invoice just to get a cleaner view of what your customer has ordered. Another couple of emails have been sent to BOLD requesting better support. But so far no response. And don't even bother with their live chat! Everytime I've tried so far, with ANY question, they just tell me that they have to submit a support ticket.. Which takes around 48-72hrs to look into. Not exactly helpful when you're trying to process customer orders at that moment! Considering how expensive, and how heavily marketed and well-reviewed this app is, I would have expected a much better service both from the app itself, and the developers when a problem occurs. Will be uninstalling this app as soon as we've finished testing one of the alternatives!

Oct. 4, 2018

Awesome APP!!! Exactly what we need and support is amazing. We really appreciate working with Brenden and Cody and the partner team. This allows our customers to order custom products with ease. Highly recommend.

Oct. 4, 2018

Love this app! It has saved me and made the ordering process for my customers a breeze! As an artist with highly personalized products, it has always been a struggle to simplify my listing pages. The support staff behind Bold Product Options has gone above and beyond anytime I have issues with my shop. Highly recommend :)

Oct. 3, 2018

I used this app. to facilitate the purchase process as I have a super complicated products. The app. was able to resolve about 80% of my challenges with ease as I'm really dummy when it comes to configuration or learning a new software. The Support was outstanding and professional. If only they have the 20% that I'm missing to have a perfect website. But perfect doesn't exist no?

Oct. 3, 2018

First and foremost, themes matter. Be sure to talk to support and use the professional integration service for your theme and start testing with all of your payment methods to make sure the integration works - we had to escalate to a 2nd Tier programmer at bold to fix. Also check your email confirmations + shipping confirmations & have the bold team fix those to eliminate the "unnecessary" coding ~ the customer really doesn't need that gibberish in their box! We absolutely love this app. & use it on just about all of our products ~ It really works seamlessly, and is an excellent performer.

Sept. 30, 2018

Bold Product Options is a user friendly app that is simple to use and works flawlessly. The customer support team is really on top of things. Open a ticket and they will stay after any issues you may have until you are comfortable using it. We turn to Bold apps as first choice when we need any extras stock shopify does not offer.

Sept. 25, 2018

This is a very buggy app. The idea is great but BOLD doesn't fully test the app. It doesn't work on Chrome under many circumstances. I also dealt with Tyson who did try but often created more bugs and left LIVE dummy products on our LIVE site. Again, the app is buggy as hell. We spent weeks trying to address the bugs with Bold with no avail. I spent HOURS testing and sorting the bugs. Be very careful, you may not catch the bugs yourself, then you will learn you CANNOT access your CART or CANNOT checkout with 3rd parties such as Amazon. It's just not worth it.

Sept. 25, 2018

Rifat helped me with a small issue and was quick and knowledgeable. Bold has great products and great customer service

Sept. 18, 2018

We make semi-custom clothing and our basic shirt comes in more than 3000 options. This app is one of the only reasons we are able to use Shopify. Also, since our products are made to order, it is imperative that we are able to export orders to our database as well as Shopify POS - including all the options. This was the ONLY app we could find that allowed us to do so. (Using Xporter by eShopAdmin - they work perfectly together!) My only suggestions would be to enable me to to duplicate an entire Option Set because I have some products that have a single difference from another product and I had to set up a new Set from the beginning. You can add more than one product to the same Option Set if all the options are the same. They did the install and have been very responsive to questions. Do not be put off by the price! It truly is the best Options app out there.

Sept. 17, 2018

Super helpful! Rick solved the issue I had with the app!

Sept. 13, 2018

Simply put, without this app, I would not be in business. I recently switched to Shopify from Oscommerce. Under oscommerce I was able to have as many variations as I wanted. However, oscommerce is lacking in many areas, so I needed to switch to a different web host. I chose Shopify, but only after switching realized that I would be limited in the amount of product options I could offer. That would not work, as my customers rely on me for custom made gear, and I can only offer that with lots of options for each listing. I have one product that has almost 2 dozen options, giving you thousands of possible configurations. Needless to say, I panicked. I was not ready for that, and thought I had made a huge mistake switching to Shopify. Anyway, started searching for possible solutions and found your app. To be honest, I was a little disappointed to see that it would cost a recurring monthly fee instead of just a one time purchase, but you have to remember I am coming from an open source shopping cart where everything was free. But I bit the bullet and am glad I did. The way your app organizes all the options is much easier to use than Oscommerce. So, it saves me time in editing and creating new product options. Plus it integrates very nicely with my listings and looks very professional. Without your app, I would have most likely have had to switch to another web host/shopping cart. So, I definitely thank you for this app and my customers thank you. They have been very impressed with my new site and how it is laid out with all the custom options they can choose from.

Sept. 14, 2018

Be warned, this app promises to be all that. You really require an additional $500-$700 of capital available to spend with the 3rd party developer to make this app truly shine. The folks at Bold say they know how to tweak it but everything costs money with them.

Sept. 12, 2018

I had an issue with using this app after changing my website theme. I reached out to BOLD support who were a really huge help in discovering the problem. Guri, Rose and Charles all chimed in on our conversation and were all super great to chat with. Guri put in an Installation Request for me, and when I had additional questions after the chat ended, Charles was able to answer them for me. Every single person was kind and helpful. Love BOLD support!

Sept. 12, 2018

I've been using this app for a few years now and Bols support is always hgelpful (Thank you Guri!) The app is doing exactly what I need (image uploads, option tied with price variations), it is stable and dependable.

Sept. 6, 2018

The product options app is by far the best app on the market for this type of functionality. Very intuitive to use and easy to learn quickly. Very affordable and reliable app since most business rely heavily on its function. Separate from all of that, the best part of the app is the ongoing support and availability from the team. Brenden and Guri on chat support are basically my saviors as they have helped with immediate needs. They get very involved and helped implement and fix the options and conditions I could not figure out. This company is top notch and widely used. Support Team is awesome and quick to respond and escalates issues as needed. Thanks again team. Highly recommend!!!