SC Product Options

March 21, 2018

Poor Customer service and very complex to use. Still waiting assistance to install.. will definitely look for something else

Feb. 11, 2018

NOT GOOD , TOO MANY PROBLEMS , CODING VARIANTS NOT EASY TO EDIT

Jan. 26, 2018

I've lost hundreds of dollars over the last couple weeks because the price of add-ons wasn't included in the shopping cart... customers basically got free products. I wouldn't recommend getting this if you want consistency. The customer service was also lackluster. Not super helpful and sometimes condescending.

Dec. 23, 2017

So many bugs, so many order errors - we've just had an absolute nightmare fulfilling our Christmas orders because of Bold Product Options. Spend thousands of dollars in development fees trying to streamline and customise the app to make it work effectively, as we'd already launched and committed. Frustrated customers missing out on orders because of missed variants. Very, very disappointed.

Oct. 21, 2017

They want you to buy 3 apps to make a bogo offer, what kind of scam is that?

July 19, 2017

Please read my review before installing this application as this app has a critical bug that they can't fix. As a shop owner, you need to know this information. I loved this application. I've tried other apps and this is by far the best product option app, only if it worked. The critical issue that they have not able to fix for past 6 months is that once in awhile, their added options do not reflect on the total price. That means, a customer think they've paid for the added options, and it even show up in the receipt as if they've correctly added the options, yet it does not reflect on the total price. This maybe happens once in a hundred sales, but we made so many angry customers. When they receive the package, the option items are not included because they didn't pay for them, and it won't show up in admin, yet it shows up in their receipt!! There were many cases that we had to send those options for free to cease the upset customers. Some customers understood that it's a technical glitch yet, it does not leave any good impression on us. Bold customer support has been helpful, yet they just can't figure out why this is happening, or by the nature of this app, this deadly critical bug can not be fixed for good. I am writing this review so that other shop owners are warned before installing this. As I said, I would love to use this app again, if they can ever find out the way to fix this. I do feel that I deserve an apology from Bold CEO as I waited this app to be fixed for 6 months. I have had enough damage for using this app. Regards. Walter

March 21, 2017

this the app caused an unreasonable speed problems on my website so had to uninstall. Still trying to uninstall js that came with the app but no luck yet.

Jan. 31, 2017

Useless! DON'T rely on this APP at all! We've used it for nearly 2 years. OK to start off with (although a bit clunky and seriously messes with the look and feel of checkout cart so needs adjusting...by you!). They've just done an update and the app has fallen over badly. Half hearted attempt from BOLD to produce a reliable app. We have an online store selling gates and fencing and need to add approx 150 options (for sizing). Thankfully we have another website as this app could have crucified our online sales! You'll spend hours scratching your head with this APP...then, after all your effort, something out of your control goes wrong! Worse part is we've had another Shopify site developed (at a cost of over £15,000!!) which we can no longer use without having someone write a program for us (which wont be "BOLD" as we asked them to create a separate program in 2015...which didn't work so we had our money back!). DO NOT USE - MAYBE OK FOR A MONTH OR EVEN SIX MONTHS BUT THEN....FAIL! Oh, I know I'm going on (but they have seriously let us down), there support team! Explain in massive detail, they'll send you a response (usually asking for more detail), you send even more - then they come up with an answer of "IT TAKES 24 HOURS FOR OUR SERVERS TO UPDATE". What!!!! If I'm changing pricing...surely that needs to take effect straight away!! And what kind of aged server are you using?? and...it didn't work anyway so more time wasted. ALSO...we've now had to stop customers being able to purchase fully on our site! Click our name for proof (and go to a product) for reasons why NOT to use these!! Good luck to those who read more positive reviews and decide to install. Like I mentioned before, we've had this app running for nearly 2 years pretty much trouble free till disaster!

Nov. 15, 2016

Did not work correctly after they installed the coding on my site (yes paid them) that's money I will never get back. Is impossible to get any support people on the phone and not only did it not work properly but caused issues with my store putting my business in jeopardy and sales. Yes we ring about 5,000 a day through our store so it was a pretty serious issue. I finally fixed it myself after I republished an olde version before they added the code and fixed it right away. Would not recommend and very disappointing being I have several of Bold aps and spend allot of money monthly with them. So before anyone thinks that I'm just being a hater that is not the case at all... just frustrated.

June 21, 2016

Nothing but problems. Without a developer you'll be out of luck.

March 3, 2016

Have been using the app for a few months. Don't expect the inventory tracking to work. It has been nothing but issues for us regarding inventory tracking. Multiple hours wasted and calls later they basically just said tough luck. They told us to go complain to our other third party apps to convince them to integrate with bold apps, great advice. Also, it doesn't integrate with shipstation or stitch labs so definitely don't use it if you have either of those. Lastly, less important but still notable is that is causes some small changes to the visual appearance of the site and often will look sloppy with the way the options appear on website and in confirmation emails to customers. I would save your money and get a more legit options feature coded into your site. It will take more money up front but in the end this isn't a long term solution if you are looking to make serious money online. If you are running a fairly simple site it could work but eventually the problems are all magnified and you will have to get something better anyway so may as well not waste the monthly payments and hours getting it set up

Oct. 27, 2015

Installation is a nightmare. Don't recommend!!!!! Cancelled Everything and will go else where. Tried to contact customer service for over two months with no response.

Nov. 2, 2015

UPDATE 11/2/15: We responded to the Bold Apps ticket, and also reached out to Shopify for help, who also lodged a ticket on 10/31/15. We received a brief, 2 sentence email from Jay Meyers, who said he would see if someone could work on this over the weekend. We are still waiting. No other follow-up on anything yet. No update, no response, no nothing. ******************** UPDATE 10/31/15: We originally paid Bold Apps to install the Product Options App in August 2015. It is now the beginning of November, and we are still having issues, to the point it does not function well enough to use. We've had to go back several times due to issues; clearly the team does not QC test its work. After contacting them last week about yet another issue, we received this note from "Holly": "Our Product Options app does not work well with that cart that slides from the side of the page on desktop which is why it looks like that. I would suggest disabling the slide cart in your Shopify theme. First, why did you not explain this back in August when we initially paid you to install the app? As many times as your team has worked on this, did it not ever test the installation and notice the issue? (Note: this is the same issue with the code appearing in the checkout, which we initially emailed about, and which is described below in the first review we left. The cart issue was fixed, but the solution for the issue was not followed through to the notifications, which seems like a no-brainer.) Where is any communication regarding the same issue around the mobile display, and the corrections needed to make that work - the other issue mentioned in my support ticket - in the response I received? Why is this our problem, if we paid you to do the installation? Beyond frustrating - find another company if you can, because you cannot count on the level of customer service from this team - even after you email the founder. **** ORIGINAL REVIEW from 8/24/15 **** This app would be great, but we're having trouble getting the app installed. We paid for installation, but it does not work properly. 1) The old app code was not removed as promised; 2) There is extraneous code appearing in sections of the site, including the shopping cart and checkout. We emailed Jay Meyers and have had a support thread since our initial inquiry which we responded to -- asking for some updates and if they could also help with our CSS -- the only response we received in 2+ days is a note they merged our request, which means at least 2 or 3 people read it, but couldnt be bothered to respond. If we could get some help, and the work completed as promised, I'm sure the app would be great based on what we can see so far. Best I can tell, they didnt even get my last response because when they merged the threads, they closed the wrong one -- the one with all the questions that need answered.. still.