All reviews

Rating Breakdown

  • 5
    86% (1,066 ratings)
  • 4
    5% (63 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (24 ratings)
  • 1
    6% (74 ratings)

Reviews with Text

  • 98% (1,222)
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1 / 5 Share

July 18, 2018

We have been using BOLD apps for two years now... and apparently BOLD has gotten so big they don't care if their apps work or not anymore. The service i've received trying to find out why this app no longer allows conditional logic is downright worthless. They are first tried to tell me that we contracted someone to change the HTML in the app and that it was not their fault... What!! only they have been the ones making any edits to the HTML of this app, we have not worked nor had anyone else working in the code. When I explained and showed them again what was not working, they actually send me screenshots of it working on another page - yes that's because I had started using W3 Options app (which I have now completely changed us to for options). they didn't even know their own app and when I sent them back that their example of "working" was not their app running... I've heard nothing back. Unfortunate as it started off good two years ago, but I'm now removing it completely going with the W3 Options app.

Using app

Almost 2 years

Total reviews

6

Average rating

3.7

5 / 5 Share

July 18, 2018

Great app! Even better support!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 13, 2018

This is a must have app if you make or sell items that are custom made or personalized. It really helps make the buying process simple while gathering the information that is needed to complete the order. The support team is friendly and Helpful. I needed a few changes made with the app on our store and Parminder and his associates got the changes made quickly and correctly. You are all amazing! Thanks for all your help!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2018

Lawrence and the Bold Product Options Team are always quick to respond to any questions or concerns. The app works great as well. We're able to offer a number of add-ons to our main products and increase our AOV.

Using app

Over 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 5, 2018

Lawrence was amazing! I had an issue and he worked with me VERY quickly and kindly to resolve it. Provided me with a solution for 2 of my websites and put it into action! Outstanding experience and outstanding service. Thank you Lawrence!!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2019

BOLD is a great company. We sell high end furniture and needed a way to present custom options to our customers. After a lot of research we decided on BOLD Options and they’ve been great to work with. The software is easy to use and their support is great... highly recommend!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2018

Just installed this today and had some questions about functionality and theme integration. Parminder was quick and knowledgeable and had us running just like we wanted in now time. Great support. Thanks! Update, I had a few more questions and David helped out quickly and efficiently. I am impressed with Bold's support!

Store

Ims Web

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2018

As usual, Cody and team has been efficient in attending to my requests, Thumbs up for the great effort. It gives me a peace of mind knowing that it is in good hands,

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 25, 2018

The template we are using is not so simple to integrate with this sort of plugin but the team was very knowledgable and attentive to our inquiries and needs.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2019

Outstanding customer service! I love that I can email them with my problem and the reply is "done. we took care of everything." Having a team that can take a problem off my plate & handle it without causing me a headache and more down time is worth everything

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2020

I installed this app excited to add additional custom options to our store. I was disappointed at first because the options did not match well with my store's theme. I was also frustrated with working with their chat customer service. I was asking them to help me figure out how to change the look of the options to match my theme. The person I was chatting with was not very helpful and kept referring me to change the display settings. Thankfully they referred me to someone else, David, who had more knowledge about fixing the cosmetic issue of having the options match my website. Thank you, David, for helping me, I am now very happy that the options look more seamless with the branding and look of our online store. -Update Priyanka was very helpful and answered my requests very quickly and accurately.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

June 19, 2018

Guri was just FANTASTIC! He helped me very quickly and was so kind and patient with me. THANK YOU, GURI!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 15, 2018

We love this app! It was easy to install and works perfectly. It does exactly what we want it to do.

Using app

11 days

Total reviews

3

Average rating

3.7

5 / 5 Share

June 13, 2018

Great support on this app, to help me figure it out. Shoutout to Shubhneet and Henrique for crushing it!

Using app

2 months

Total reviews

2

Average rating

3.0

5 / 5 Share

March 10, 2025

Outstanding App with Amazing Features & Support! I’ve been using SC Product Options for over 5 years now, and it has exceeded all my expectations! The app is packed with powerful features that are intuitive and easy to use. Whether it's the sleek design, seamless performance, or the innovative tools, everything works flawlessly. What truly sets this app apart is its exceptional customer support. Anytime I’ve had a question or needed assistance, their team responded quickly and went above and beyond to help. It’s rare to find such dedicated support these days! If you're looking for an app that delivers both top-notch functionality and incredible service, look no further. Highly recommended!

Using app

Almost 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2018

Super powerful app. Can't imagine doing what we do without it. Awesome team as well. I think our theme was a more difficult then normal install and we also wanted to do some odd things, and the Bold Team was there to help every step of the way. They really went above and beyond!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 14, 2018

Thank you Bold for working the weekend! I accidentally published an updated theme and lost everything on a Friday night and they had everything fixed by Saturday morning on my site www.dancewearcorner.com. Simply amazing fast support! Thank you team Bold!

Using app

Over 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

May 10, 2018

Does exactly what is says it will do. Relatively easy to use, but their support is great if you have any questions or get stuck. Highly recommend! I use the premium version and it has been great!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2018

If I could rate the support 10 Stars, I surely would!! I’m blown away by the unprecedented and dedicated support that went out of the way to literally recode my complex theme to make everything work correctly. That’s how business is done, keep up the great work, I’m a customer forever!!!

Using app

13 days

Total reviews

12

Average rating

4.8

5 / 5 Share

Oct. 9, 2022

Phenomenal. Deeply used Product Options app running on Motion Theme. jade B. from Bold support helped us in a fantastic way. Thank you very much!

Using app

Over 4 years

Total reviews

1

Average rating

5.0