All reviews

Rating Breakdown

  • 5
    86% (1,066 ratings)
  • 4
    5% (63 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (24 ratings)
  • 1
    6% (74 ratings)

Reviews with Text

  • 98% (1,222)
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5 / 5 Share

Nov. 10, 2017

MC was very helpful. Always get great support with Bold!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2017

Awesome service, had a few issues with how things were displaying, and after one email they got them solved the same day.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2024

Paul & Hamza provide us with excellent service .. amazing team!!

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 6, 2017

Just beginning to use this App and so far it's great! The customer support is awesome! MC is so quick to respond to my questions and she patiently guides me through the steps! Thank you so much! :D

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2017

Absolutely mission critical application - The only thing better than the application is the outstanding support Bold provides. Especially that Paul guy, he's particularly good.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2017

Really amazing product support. I was impressed all the way from working with James to understand my initial needs to working with the specialized support person on Product Options (Danni). The Bold team went above and beyond my expectations with getting some issues resolved and some custom coding work done. Super impressed with the customer service from Bold!!!!! Thank you!

Store

Thegfb

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2017

The product and the support we received is beyond unbelievable. MC deserves a promotion. The amount of time she put into our requests was second to none. She went beyond the standard call of support to explain, fix, and teach, so we can fix our own issues in the future. I'd give 1000/5 if I could. MC is awesome, thanks a million.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 1, 2017

This app has all the features needed if you sell personalized or custom items! Had some issues getting it running smoothly on my particular theme, but Paul reached out and made sure everything was taken care of in a very timely manner. Great customer service and great app --- THANK YOU!

Using app

3 months

Total reviews

2

Average rating

5.0

2 / 5 Share

Dec. 19, 2017

UPDATE____ For one more time i send an email and they dont reach back to me. I have issues and i cant work with them if they dont have good support. I think it's a good app. I had tried a couple of other Options apps but this is the only one that has the flexibility that I need. The only issue is the support i think, because i send them an email to install for me and they did not reach back to me directly, as other apps do.

Using app

About 2 months

Total reviews

7

Average rating

3.9

5 / 5 Share

Oct. 28, 2017

The Bold App has allowed us to increase the variant options on the products we sell which has been wonderful. Support is great and one of their experts spent time with us on the phone helping us walk through the set up.

Using app

9 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 28, 2017

Good but not quite there. My goal is to create a product page with a tight set of menu options that can be expanded when chosen. Conditional logic works great for this but I would like more controls. For instance, the product description takes up a great deal of page space. I would like to see a description narrative that could be read and then collapsed. I have seen this on other sites where there is a "pull-down" widget that allows you to group text and options for selection when expanded and then collapse when done. See example at https://shop.nationalgeographic.com/product/clothing/men-s-clothing/15-pocket-travel-vest for example.

Using app

9 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 26, 2017

My shop is now more simple than ever. Easy product options for my customers means less customer support emails that I have to handle. Bold even helped me out by inputting some code because I have a complicated theme. Thanks Bold!

Using app

16 days

Total reviews

3

Average rating

4.0

5 / 5 Share

Oct. 24, 2017

I am very pleased with the professional customer service I received. Communication was clear, friendly, and best of all they fixed my problem. Don't hesitate to send them an email if you need anything.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2018

This app has helped us add all the necessary features we've needed for our store. Nir was the support person that helped and was amazing, helpful, kind and super efficient

Using app

About 1 year

Total reviews

3

Average rating

4.7

1 / 5 Share

Oct. 21, 2017

They want you to buy 3 apps to make a bogo offer, what kind of scam is that?

Using app

7 minutes

Total reviews

7

Average rating

2.3

5 / 5 Share

Oct. 20, 2017

Bold is an amazing app that helps us with our customization options. This is a huge part of our business and the functionality is very user friendly. The best part about Bold is the customer service. We had a major issue and Paul saved the day. He went above and beyond to make sure everything was just how we needed it to be!

Using app

2 months

Total reviews

6

Average rating

4.5

4 / 5 Share

Oct. 17, 2017

A great app for creating customized options for the products and the customer service is great. The integration was initially quite tough but has become supremely easy thanks to an upgrade. Works well for my store and looks clean and neat. Options to change the look and feel are few though, which we think BOLD could work on :) Cheers guys

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 14, 2017

Amazing app with amazing support team!

Using app

10 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 13, 2017

To be honest, I am more of a phone person so it took me awhile to get on board with this whole email method. However, I have found that Bold is very responsive and very helpful. I still wish I could talk to someone sometimes, but if I hang in there my questions get answered. My latest issue was pretty complicated and Warren really went above and beyond to help me fix the situation. Outstanding customer service--just have to get used to the email!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2017

So easy to set up and use. Product swatches are amazing and easy to set up. I could even change the size, have a larger image pop up when you scroll over the swatch, and change the background colour of the swatch (with custom CSS). The product conditions make it easy to set up a clean looking cart. The support team on the live chat are AMAZING and super helpful. Julian is the absolute best and gives great tutorials and screenshots to help along the way. I highly reccommend this app.

Using app

20 days

Total reviews

1

Average rating

5.0