SC Product Options

Feb. 24, 2017

Great App, fills a lot of the gaps that I needed to sell my products, easy to learn, staff was very helpful in getting it intergrated to the way I wanted it to look on my website.

Feb. 8, 2017

We had plenty of support from the team. Very helpful to solve all issues we encounter. Definitely the best product options out on the market. However, there is still a bug yet to be fix and tooltip feature. Please bring back the hover tooltip feature. That tooltip hover feature was so good in v1.0, I have no idea why you guys removed it in v2.0.

Feb. 8, 2017

Excellent app - completely changes my store and check out options. Very difficult to figure out though. I spent days and nights trying to figure it out myself. But I got an appointment set up with support and Tamer helped me out. I finished up the way I want the store in 5 mins. Thanks a lot Tamer !

Feb. 4, 2017

Without this app, we wouldn't be able to function online properly. Because all our items are custom made, we needed an app we could rely on. The installation took some time, so, for the minimal cost (vs. my own time and frustration), I had the BOLD team install it. Their support is top-notch and they have gone above and beyond to help us implement these options into the Shopify Order Printer, which even Shopify wouldn't help us with. Overall, I have been extremely impressed with anything BOLD has to offer.

Jan. 31, 2017

Useless! DON'T rely on this APP at all! We've used it for nearly 2 years. OK to start off with (although a bit clunky and seriously messes with the look and feel of checkout cart so needs adjusting...by you!). They've just done an update and the app has fallen over badly. Half hearted attempt from BOLD to produce a reliable app. We have an online store selling gates and fencing and need to add approx 150 options (for sizing). Thankfully we have another website as this app could have crucified our online sales! You'll spend hours scratching your head with this APP...then, after all your effort, something out of your control goes wrong! Worse part is we've had another Shopify site developed (at a cost of over £15,000!!) which we can no longer use without having someone write a program for us (which wont be "BOLD" as we asked them to create a separate program in 2015...which didn't work so we had our money back!). DO NOT USE - MAYBE OK FOR A MONTH OR EVEN SIX MONTHS BUT THEN....FAIL! Oh, I know I'm going on (but they have seriously let us down), there support team! Explain in massive detail, they'll send you a response (usually asking for more detail), you send even more - then they come up with an answer of "IT TAKES 24 HOURS FOR OUR SERVERS TO UPDATE". What!!!! If I'm changing pricing...surely that needs to take effect straight away!! And what kind of aged server are you using?? and...it didn't work anyway so more time wasted. ALSO...we've now had to stop customers being able to purchase fully on our site! Click our name for proof (and go to a product) for reasons why NOT to use these!! Good luck to those who read more positive reviews and decide to install. Like I mentioned before, we've had this app running for nearly 2 years pretty much trouble free till disaster!

Jan. 26, 2017

I highly recommend this app! 90% of my products need to be able to have options to be sold properly and this app works just as advertised and just as I need it to work. It is also very easy to use and figure out. But even better than the app is the support. To me the sign of a good company is what they do when there is a problem. Well Bold delivers here. Twice I have needed some things tweaked for the options to work correctly on my website and both times I received superb and prompt service from Tamer and Danni at Bold. Again, highly recommend this app and the support team behind it!

Jan. 21, 2017

Can't do much without paying for the full monthly price.

Oct. 17, 2018

Problem with an intermittent fault that got sorted... with some efficient helpdesk chat. Cody was a great help.

June 21, 2025

I have been using this app for so many years I cannot count them. In the meanwhile by business has changed, but Product Options never failed in adapting to our needs - this to say how convenient and complete it is. Special mention to their assistance: they installed the app at every theme update. Thank you Bold app

Dec. 24, 2016

The app itself is a great add-on to Shopify. My only two issues are 1. There are a lot of steps and screen hopping to setup product options. 2. It sometimes takes FOREVER to display on product. That's a pain when you are doing webwork and would like to see it. This morning it took over 15 minutes to display. I'd love to give 5 stars, just can't. The Earphone Guy http://www.earphoneguy.com

Dec. 15, 2016

Customer Support is awesome. They kept me in the loop the entire time, even as they "escalated" my ticket for being complicated and technical, they stuck with it and got the job done, and I am a happy happy camper. Tamer and Garret where both quick with their email correspondence, I was never left in the dark. I am considering other apps Bold offers just because I know they are quality and are there if I need them. Without rambling with specifics, I am very satisfied with the service and product (app), and would recommend any Bold App to a friend. Thanks again for all your help, it is very much appreciated! Keep up the good work!

July 15, 2021

When Sandy Steven Engravers (www.SandyStevenEngravers.com) was building it's e-commerce store on the Shopify platform, it's sales funnel needed to add numerous engraving and customization options to the jewelry, accessories and gifts sold online. We had several requirements for a product page, which included numerous text fields, ability to upload images, text field limits, size variations, variants that add on additional charges etc. Another important requirement was not to visually overwhelm a prospective customer with numerous fields on a product page and to maintain a minimalist and clean page layout. These conflicting and complex requirements at first glance suggested having to hire a developer. However, we did not really want to do that, because that traps you from a business point of view, especially when you need to be nimble on the web. Shopify options alone, did not provide the functionality we required so we looked to the App-Store ... We inspected and looked at example sites for each and every product option app available. We did note that most people wanted simple to use, that is understandable, mainly because their customization requirements are comparatively less complex. However none met up to the functionality and customization features offered by the Product Options app from Bold Commerce. We noted several comments from other user reviews complaining about difficulty and confusion when trying to integrate this app, which again, is understandable. This app takes a bit of careful thinking, pre-visualization of process, and understanding, especially if you want to handle complex options for a single SKU. However, once you set up a few, it becomes pretty easy. We did have a few issues at the beginning - actually, they were more like growing pains, and like those who have complained in other reviews got a little frustrated, but customer support was rock-solid from Bold Commerce. They want to keep you as a customer, and we had several of their agents look into whatever issues we had in setting up ... and we did it all via email. You can't ask for more from customer service than solving your problem. Sandy Steven Engravers has utilized the Product Options app for over a year since launching our website, and it has been an invaluable add-on for our website and has made customizing engravable fine jewelry and gifts simple to do online by customers. We give this app our highest recommendation. Update - July 15, 2021: In 2021 we needed to upgrade to V.02 of Bold Product Options, following a theme upgrade to our Shopify store. We were facing multiple technical issues which were there on one day and when you check back the next it's not - you guys know what I mean right? Well despite all these confusion and frustrating technical glitches Bold was again "Superb". Grant was our "main man" - not only did he begin by looking into the existing problems, identified the issues, and sorted them all out before beginning the upgrade. He went out of his way to explain, differences that our store would experience and provided guidance to ensure that our existing options were structured correctly so that they would upgrade to V02 without any issues. And it worked! The most notable experience was that we had reassuring hands-on technical assistance every step of the way, and the Grant took time to provide in-depth answers to our many questions during the process. This is a rare service to find in the industry, especially if you have limited coding knowledge. Our sincere thanks to Grant and our highest recommendation once again (now 5 years running) to the Bold Product Options App.

Dec. 6, 2016

Fantastic app!! The support team is great! I needed a few changes and they were quick to reply and more than willing to help. The options are endless. Highly recommended!

Dec. 5, 2016

Product Options is nice. BUT.... do not think you can create an order for the customer or recreate a new order because the 7 days authorization has passed...(mainly custom product sites, but isn't the point of product options?) Shopify "Draft" order and Product Options do not play together... As this is point of product options (to get around the limitations of Shopify options (only 3 per product) on a product, and Shopify support answer is to "create a draft" order, but you can NOT leverage product options to capture data when using "Draft" orders.

Nov. 30, 2016

Product Options is hands down a 5 star App for Shopify. It is the single-most powerful app in my shopify toolbelt. I've been using it only a couple weeks and It has cut my labor cost of inputting products by roughly 60% so far saving me countless hours. Using it has resolved a longstanding issue with our customers and variant/customization where they were ordering the wrong size and not noticing. This has saved us customer frustration (and ours), as well all sorts of logistical headaches to include returns & refunds. Unfortunately I had issues out of the gate with my theme, liquid and my ajax cart that were quite persistent. The support team was incredibly tenacious in pursuing these issues even as the issues evolved. They are also very open to hearing feedback, comments and suggestions.

April 25, 2023

Nice app from Bold, excellent service from Tamer! The monthly fee is like the same as shopify. Not possible to pay. thinking to uninstall.

Nov. 24, 2016

Great App! Excited about our new site's potential!

Nov. 18, 2016

The Product Options app from the Bold apps team was the big kick our business needed to get off the ground. Such an easy to install and configure app gave our online store the slick customer experience that we wanted. We had the sleek, crisp design for the website and so all we needed was a product options app that would deliver personalisation options to our customers in a slick, concise and intuitive way... and Bold apps delivered. It was a no-brainer after the trial as it gave our business the customisation core that really complemented our behind-the-scenes talents! It turned a standard retail store into a product customisation solution for customer's to personalise their products. They reached out from day one and were always there. They gave us the peace of mind to invest time and money with the Bold team. When you are flat out running a business and adding more and more complexity with every passing day, you need support that you can turn to and depend on.

Nov. 15, 2016

We use multiple BOLD apps, but Product Options is our most used as it allows our customers to build a custom product of their own. I love the text box character limits, the ability to give options condition logic to hide or show depending on what the customer picks. Product Options has made our website easier and more user friendly walking our customers through the ordering process. As with anything in technology, issues or bugs may occur, but that best part of BOLD is how quickly they take care of these issues. I love that once I open a support ticket, I receive an email with a ticket number and within 24 hours I have a team member supporting the issue. BOLD has even helped our personal coder to assist him in setting up something custom for us. My favorite part of using BOLD apps are the routine emails they send giving tips on how to use their apps to your benefit. This years Black Friday University was especially helpful and motivating for our team to get into the holiday spirit.

Nov. 15, 2016

Did not work correctly after they installed the coding on my site (yes paid them) that's money I will never get back. Is impossible to get any support people on the phone and not only did it not work properly but caused issues with my store putting my business in jeopardy and sales. Yes we ring about 5,000 a day through our store so it was a pretty serious issue. I finally fixed it myself after I republished an olde version before they added the code and fixed it right away. Would not recommend and very disappointing being I have several of Bold aps and spend allot of money monthly with them. So before anyone thinks that I'm just being a hater that is not the case at all... just frustrated.