Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.7
feedback
1,094
chart
#539
All reviews
Rating Breakdown
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March 1, 2024
La app funciona muy bien y el soporte responde en menos de 24h, todos los días de la semana. La app tiene algunas cosas que mejorar, pero el soporte soluciona la mayoría de inconvenientes. Puede tomar varias interacciones para revisar bien un problema, pero terminan solucionándolo. En cuanto a UX, la app es fácil de usar. Puede tomar un tiempo aprender todas las posibilidades, pero es fácil. Cabe mencionar que hay algunas pequeñas cosas que aún no permite cambiar, como los nombres de las imágenes o de los grupos de imágenes. Supongo que irá mejorando. Lo importante es que funciona muy bien y tiene un buen soporte.
March 5, 2024
Klasse Support. Bisher wurde das Problem am gleichen Tag gelöst. Mir fehlt noch ein bisschen die Flexibilität für den Kunden. Z.B. Text innerhalb eines Bereiches verschieben zu können. Ansonsten alles super
Aug. 21, 2024
Un grand merci à l'équipe technique qui a su m'apporter les éléments de réponse dont j'avais besoin pour créer des propositions de gravure sous différents aspects. Ils sont très réactifs et très professionnels. J'apprécie énormément et je recommande vivement zepto pour module de gravure sur shopify.
Feb. 28, 2024
Waiting for a reply. The app worls fins but some small add-on´s are curcial to add: 1) When the output file (PNG is our case) is generated it ads a very long and cryptic name to the file itself, and there is nowhere to edit that to a desirable format. So in the cart it looks like an error. The only thing we could do was to hide the field. 2) Prestige Theme issue: The app allows one to "quick" add a product using this app even though the text is empy.
Thanks for your review. We have solved issues promptly. Let us know if there is anything we can do for you.
Feb. 26, 2024
Nazirul, Muhtasim, and Shahariare have all been VERY helpful in answering my questions to make my custom product EXACTLY how I wanted it to look for my customers! Definitely recommend this app just because of the amazing customer service alone! Only reason for 4 stars is the original setup took some time.
Feb. 22, 2024
I have been using this app for 3 years now and I cannot be happier about it.
Feb. 15, 2024
App has been very good - Most everything we need to customize our entire product line.
Feb. 12, 2024
Zepto Product Personalizer App helps me provide my customers with a level of customization that makes a difference in my business.
Feb. 9, 2024
So far the overall experience has been pretty good. Fairly easy to implement, and I was finally able to optimize a single test product, but I needed customer support to do so. It's not perfect but it will suffice for now. There are some areas where you have limited capabilities that I hope will addressed in the near future. Be mindful if you have an API connection that utilize existing fields. You are going to need developer help to sync the two. For the time being, I'm utilizing a preview field only and had the Zepto help to remove the add to cart button (quick fix). Regarding support, Muhtasim is my guy and he helped me through this initial stage and was prompt. So that's a big plus. I do recommend this app. Not 100% sure this will be our long-term fix but we will get mileage out of it for the near term.
Feb. 8, 2024
The Zepto Product Personalizer app handles my complex products. It is intuitive to use and the technical support is excellent.
Feb. 5, 2024
Be prepared to manage a lot of options but by far the most versatile configurator I've used for Shopify
Feb. 4, 2024
The app is great and the customer support is was high quality. Super easy usability and we believe our customers with think the same.
Jan. 31, 2024
Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.
Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption. Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.
Jan. 27, 2024
DO NOT USE THIS APP. If we could give negative stars we would have. When we used their app, it started malfunctioning our entire website. Our checkout button wouldn't work while we were running paid social media ads. They didn't care. Their team had NO IDEA what to do. We had to contact Shopify Customer support to figure out what was going on. That was our 5th issue in 2 days with them - from their own app not working correctly. We gave them multiple chances to fix the problem and they never did. Stay away from this app or you'll regret it. First bad review we've ever had to write from such a horrible experience with an app on Shopify
We appreciate your review and patience during our recent app update. While our intent was to introduce significant improvements, we encountered a temporary disruption. Could you please consider updating your review based on your latest experience? Your feedback is invaluable, and our commitment is to continuously provide a better experience.
Jan. 24, 2024
We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.
Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected]. We're here to assist you.
Jan. 19, 2024
This app is the absolute best app in the app store! You get SO much value for money in all the features you get for the price. It is super easy to set up and use and if you have problems or don't understand something then support are really helpful and respond fast too. The best thing is that this app is perfect for my personalized products and increases conversion because my customers can see exactly what their product loos like. You will not regret adding this app to your store!
Jan. 16, 2024
Nice improvements since it started, the new interface is way better. The team is super reactive! If we could just add some more information in the configurator, such as weight, for our customers to be aware of the weight saving depending on different options. For sports equipment, this would be great.
Feb. 7, 2024
Update: The team zepto reached out to me in regards to an error in their ticketing system that has been resolved. Zepto's response was thoughtful, considerate, and resolution focused. They were great at providing attention and resources to solve my issues We have been using zepto to varying degrees for over two years, but in the last three months (late 2023) there is a huge influx of issues. 1. Items are not appearing in cart 2. The enable customization button allows for customization even when deavtivated. 3. Some customers are not able to add items to cart. 4. I sent 2 requests for support and did not receive a reply on either. I would look elsewhere from my standpoint it look like app is getting deprecated.
Thanks for your review. Please email us at [email protected] as we received no message regarding your issue.