All reviews

Rating Breakdown

  • 5
    89% (917 ratings)
  • 4
    4% (45 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (11 ratings)
  • 1
    4% (39 ratings)
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5 / 5 Share

Jan. 14, 2023

Un service technique vraiment efficace, les réponses m'ont été apportées au bout de 10 mln. un service client au top

Using app

About 3 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 13, 2023

had several issues with this app, and support keeps blaming the theme. I changed theme 3 times - issues still persist issues are happening in the cart, these issues are triggered when one or more products are added: -no items in cart even if I added items -items in cart do not update when new product is added -items that other people customized appear in my cart, items that I did not customize

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Your site seems to have become static from the Shopify server. It seems a Shopify Bug. Please contact Shopify support.

5 / 5 Share

Jan. 9, 2023

It's incredibly useful customization app! Some features are really unique. And the customer service is always there, responding fast and always helping a lot. They helped us with everything and it was a very satisfying. We strongly recommend it to everyone!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2023

Amazing support from Al Amin Khan!!! Hours of me trying to figure something out he was able to help me right away. Thank you, Al Amin Khan for all your help! :)

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2023

Stable. Solid. Powerful. Works. Makes Money. What else could you ask for? I would also like to compliment the support - did a chat and Sham knew exactly what I was trying to do, asked good relevant questions and gave steered me to the solution for my application. Highly recommend!

Using app

9 months

Total reviews

5

Average rating

4.0

5 / 5 Share

Jan. 6, 2023

Customer service is fantastic. If I have a question about how to do something, they know exactly how to achieve it. We started using this app very basically, but have realized it can be integrated into our site much deeper with stronger functionality than we originally realized.

Using app

9 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

We've been using this app for a while and are very happy with it and recently added it to a second store. It has a lot of flexibility for configuration, and the end-user experience has been well-received (we use it mostly for engraving requests). As some users have stated, the learning curve will require patience, but once you get familiar, it is very manageable. We have experienced very few problems, but when needed support has been very attentive and quick to address any issues.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

This app has been perfect for all our needs for personalization on our shopify products! Their customer service helped us with quick and concise help! Highly recommend!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

A great app for everyone who offers personalized products. The customer support is excellent and helps out immediately. Would totally recommend it.

Using app

About 2 years

Total reviews

7

Average rating

5.0

4 / 5 Share

Dec. 27, 2022

I recommend this app for stores that offer customization/ personalization of products in their store. I didn't give the 5 stars because there is a learning curve with this app that I find isn't user friendly. When asking for help via live chat a response is provided quickly. If you have the time to learn how to use the app it definitely adds value to shop.

Using app

9 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 26, 2022

I have tried all the top customizers with not much support until I found this one Zepto Product Personaliser. Price is so much cheaper. I particularly love the way the customisation shows up in checkout page like others didn't and also be added to any any variants. Also I asked for support and they came back within minutes and messaged back as quick as I could send them. Al Amin Khan, is so helpful, they didn't have any instructional video that would solve my issue getting started. Al Amin Khan actually made a video on Loom for same day showing exactly what I needed to do. Works perfect. Thanks again for going up and above. Highly recommend, seriously!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2022

I love Zepto and the support team are amazing. I created a second site and asked them to copy all of the personalisations across. They did this perfectly within 24 hours. I highly recommend this app.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 21, 2022

Great experience and fast response! The help desk was help me to fixed it my troubles. Good job! thanks

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2022

Great product and fantastic support. Highly reccommend this tool for personalization and tailored experience for your customers.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2022

Amazing functions and the customer service is excellent!! Thank you guys I really appreciate the help

Store

TopSign

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 10, 2022

This is the only app that I could find that allowed me to create a personalizer tool with multiple product variations. It is easy to use, and customer service is always able to help me if I can't figure something out; they are very fast in their response time. I couldn't offer my products the way I do without Zepto as a part of my Shopify store.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Amazing functions and the customer service is excellent!! Thank you guys I really appreciate the help

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

LetterSeals.com I've been using Product Personalizer on my Shopify store for a few years now, setting up visual customization for our custom products and complex logic trees for product options. I've been so happy with the product; the service is top-notch. If I am ever struggling to figure out a way to create a specific result or have any issues with our setup, the Zepto crew is fast to help, and have the perfect solution.

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

ottima assistenza e ottima app, ne usavo un'altra prima che i miei clienti trovavano difficile, continuerò ad usare questa app

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

Wonderful app and even better customer service. In this specific case, Imran helped us with advanced customization. I hope he gets promoted, hah. Thank you all!

Store

swishv4

Using app

About 2 months

Total reviews

1

Average rating

5.0