Zepto Product Personalizer
Unlimited options with live preview to sell customized product
Rating
4.9
feedback
1,130
chart
#276
All reviews
Review RSS Feed
July 12, 2025
Dear Shopify Support, I was referred by a friend to explore Shopify & Zepto personalizer for customized function website, but I want to bring to your attention a very serious issue they’ve been facing. My friend has integrated the Zepto Personalizer app into their Shopify store. Unfortunately, for the past 10 days, the app has not been functioning correctly, and no resolution has been provided by the Zepto support team. Even more concerning, the team informed them that their technical staff won't be available for another 2–3 days, further delaying any possible fix. Due to this, my friend’s store operations have been severely impacted, resulting in millions in potential revenue loss. This level of negligence and lack of support is unacceptable, especially for a paid third-party app listed on the Shopify App Store. I strongly urge Shopify to review and verify such third-party developers more carefully before listing them. Platforms like Shopify should not allow apps with poor service standards to operate at the cost of merchant livelihoods. Please investigate this issue and take strict actions or provide alternative support to businesses suffering due to Zepto Personalizer’s failure.
July 11, 2025
Excellent and easy to use app. The customer service is also very helpful 10/10
July 7, 2025
Very easy to navigate and use. The support team has been fantastic - always willing to go above and beyond to help bring our vision to life. Highly recommend!
July 6, 2025
I had Muhtasim Mahir as my support person and he was so helpful. He explained things to me many times in different ways so I understood it because I am new to this. He was great with showing me how to fix certain things myself and he ultimately fixed the major issue I was having on our website. He had to do some custom coding and had to figure out why the issue was happening in the first place. It took a while but he didn't give up or leave the chat. It was a great experience. And mainly the problems have been fixed.
July 3, 2025
July 1, 2025
This app is ideal for our personalised gifts. Support is lightning fast and very helpful.
June 28, 2025
June 27, 2025
Ich nutze den Zepto Product Personalizer bereits seit mehreren Jahren und bin sehr zufrieden. Der Support antwortet schnell und hilft bei Problemen weiter. Ich kann diese App weiterempfehlen.
June 26, 2025
June 25, 2025
Quick, helpful Chat response. Clear images explaining the different customization options and which are best for your desired customization needs.
June 24, 2025
very good application for customized products! also very helpful and good support team.
June 22, 2025
At first, I was very frustrated with the app because I couldn’t save anything — every change gave me an error. But the support team was incredibly patient and helpful. They contacted me quickly, sent videos, and guided me step by step. In the end, the issue was with my device. Once I switched to another laptop, everything worked perfectly. Thanks to their support, I can now use the app as intended.
June 20, 2025
Muy contento con la aplicación! La atención al cliente es EXCEPCIONAL! siempre atentos a responder las dudas, envían videos explicando como configurar algo. Totalmente recomendada la app!
June 27, 2025
Everything worked very well. Very helpful customer service! Quick to respond and solved my issue right away.