Zepto Product Personalizer

GREAT SUPPORT, SOLVED MY ISSUE IN LESS THAN 3 MINUTES

There is so much functionality packed into this app, I am able to accomplish everything I need to. Just know there is a learning curve with this, but once you get it and see how the elements of the app work together you are limited by your own creativity. Here is the best part, if you get stuck, need a clarification or a confirmation on what you are trying to accomplish, help is right there with the built in chat function (you also get an email copy of the conversation). There is a whole team supporting this app, but given my time zone I always got one of the same three people. They are quick to answer, beyond helpful, sent me documentation, videos and put up with my constant barrage of questions. I am new to this and would not have the product functionality I do for my customers without this team. There are some settings that work with Shopify, I did not know about, again the team solved my problem, gave me three approaches to pick from all within about 5 minutes. Also they are very open to comments about enhancing the experience for someone building out products. I have made a few suggestions, will later put them down in a document. I am sure time permitting the team will be able to implement some.

Nice APP, the customer service is excellent.

Very responsive team!

Really helpful support! Great app!

Easy on boarding process.

The main issue for us is that there's no way to access the files and personalization in an automated way. You MUST have Shopify app access, navigate to the app, and download the ZIP files, then extract them locally, then upload them to a shared drive. It does nicely display the selected options in the order details, however my other nitpick is there's no clean way to access these details in Shopify Flow or any other Shopify function. So again, it can't be automated. The output is a very messy Google Sheet without structured data. The support team has helped in a few cases to fix issues for us. I'm hoping they can come up with a Flow template to share to help this as well. The app itself has lots of options and lets you do almost everything. It's a bit clunky in the UI but that's to be expected for the functionality packed in. I just can't give it 5 stars when the data extraction is so limited and I have to spend more money per week paying VAs to extract files than I pay them monthly for the app.

Amazing service, honestly, they are always there to help at any point!

El servicio al cliente es el mejor y más humano del mundo! La app se podría mejorar en algunos aspectos, pero me han resuelto todos mis problemas y peticiones. Podrían añadir una función de traducción como hacen otras apps...

Buena e intuitiva por un precio muy accesible. Y el servicio a cliente increible