All reviews

Rating Breakdown

  • 5
    90% (1,063 ratings)
  • 4
    4% (47 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (10 ratings)
  • 1
    3% (41 ratings)
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5 / 5 Share

April 9, 2023

This is a great tool for personalized products and the support-chat is fast and really helpful - saved me a lot of time :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2023

Excellente application que j'utilise sur plusieurs de mes boutiques et comme d'hab elle est super ! Un immense merci à Shamsuddin Rony qui fait partie du support technique et qui est brillant dans son domaine, merci pour l'aide que vous m'avez apporté !

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2023

very useful and stylish app for all individual desires! especially the support is amazing, even on the weekends great assistance by Imran and Amin, many thanks ! :)

Using app

Over 2 years

Total reviews

6

Average rating

5.0

1 / 5 Share

March 31, 2023

unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app. We've made significant improvements and would appreciate it if you could update your review based on your latest experience Your feedback is crucial, and we're committed to delivering a better experience.

5 / 5 Share

March 29, 2023

Very quick support via life chat, works perfectly for what we need and we are able to office customisable memorial plaques

Using app

4 months

Total reviews

4

Average rating

3.5

5 / 5 Share

March 29, 2023

Very fast customer service. Very friendly, it was asked back and forth for so long until all problems were solved very quickly. I am very satisfied with the app which offers a lot of possibilities.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

The support is always amazing! Thank you very much for your help and fast reply! It is one of the best apps!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2023

The best product personalizer we have come across... Makes the customer experiences 100 times better as they can see a preview before purchasing. We have worked with the Zepto team to make a few custom tweaks and they are awesome to work with. 100% recommend.

Store

Keel

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 27, 2023

The support from Zepto is incredible. I had an issue that was quickly remediated by one of their engineers, Imran. He was quick to respond and work diligently with me to explain what the remediation was. Other apps barely give you the support you need, even when they are subscription based, but Zepto product personalizer is part of those exceptions.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2023

Tras probar varias apps para personalizar productos, esta es la mejor. Es muy completa y, sobre todo, permite al cliente visualizar las imagenes que suben para personalizar (otras apps no tienen esta opción)

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

We sell personalized products and use this Personalizer for almost all of them. We have tried some others before this, but this one was the best one we came across. The customer service is fast and reliable. If they are not in the live chat, you still usually get a response pretty quickly via email. Shout out to Muhtasim and the dev guys for your Sunday emergency support! They are always very helpful and could help me pretty much any problem we have encountered so far, and there were many. Thank you!

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

March 16, 2023

Ok, I have tried quite a few of the personalised apps but this one does pretty much everything we need. This app is simple to use especially for basic customisations. The more advanced stuff is a bit trickier which is expected so you do have take some time to watch all the videos in order get understand the logic and play around with it. The support is excellent, Al Amin has provided much needed support with an excellent knowledge base of the personaliser app. You just need to have some patience and ask for help if needed. I getting to grips with this now. It's not a one day learning curve but if your serious like i am Just play around and familiarise yourself the help is there and its easier than most for sure. Thanks

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2023

Très satisfaits de cette application qui présente beaucoup de fonctionnalités. C'est assez simple d'utilisation et le service support est très disponible pour nous aider. Je recommande.

Using app

Over 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

March 15, 2023

Great tool with many options for your custom products! Also were able to get great support to solve a few issues around how it looked on our site. nice!

Store

Byvoks

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2023

I've been using this app for 3 years and had "only" 3 problems. All were resolved very promptly and satisfactorily. Love it!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2023

Excellent app, we were able to do all we wanted in terms of personnalization. We appreciate the strong customer support, and the ability to edit CSS Thank you !

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 9, 2023

Top App mit super und vor allem schnellen Support! Mit sehr vielen Individualisierungsmöglichkeiten!

Store

entire

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 7, 2023

Applicazione molto completa per quanto riguarda il discorso delle personalizzazioni, si adatta bene anche alla visualizzazione da smartphone. Renderei solo la modifica dello stile del personalizzatore in front-end più facile da modificare per chi ha poche conoscenze nel campo. Per il resto l'app funziona bene, è il supporto è veloce ed efficiente.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Really great app, works excellent. I tried a lot of personalizer apps but this is by far the best one for our products. Also they have a great customer service, experienced and fast reply.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2023

Zepto has never disappointed me. This is the second ecommerce store I have set up and installed their app. The customer service is speedy, convenience and super efficient. Thank you so much for your help. Stay in touch.

Using app

11 months

Total reviews

1

Average rating

5.0