Zepto Product Personalizer
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Absolute waste of time. Worked with countless unhelpful employees over days and countless hours. Store was NEVER able to run adequately despite doing everything I was told (Zepto). Was argued with, patronized, lied to (have proof), and all questions (like- can I talk to your supervisor, can I get contact info to file a formal complaint)- diverted and not answered directly. Also asked if someone was able to call and walk me through it- NOPE!! Never able to have the sight work the way it needed to and wasted 3 days in which I could've been promoting and trying to sell through the site. I understand that tech is unreliable WHICH IS WHY SUPPORT needs to do MUCH BETTER!! I have simple needs- not asking for complicated things at all BUT am not tech savvy (was actually told by Shopify that Zepto is what I need and easy). Spent 3 days to try and accomplish something that would've likely taken someone 5 minutes to sort out that works for Zepto. Solution was for me to purchase another Shopify app (more money) to do so. In what world do people actually shell out dollar after dollar for inadequate products (that do not do what they claim)? Why would I give either of these companies more money- they have yet to prove thier worth and a business plan that leaves thier consumers high and dry via customer service/IT support. No help just employees sending me the SAME info repeatedly. (I have saved all the communication transcripts and intend to reach out to others as well (BBB for example). I followed all their directions and bottom line . . . I would not waste your time. I am canceling trial for both Shopify and Zepto and will tell anyone that will listen that these services are terrible. If I ever do find out how to directly and formally complain, I will also be including all of the transcripts and communication that occurred proving all that I have detailed here. Thanks.
Great and fast customer service, thank you guys
This app excels in ease of setup and quality of support. If it eventually allows updates via CSV, it will become a perfect solution.
Well done Zepto. Easy to use. Fast previews. Just right. Thank you!
so far so good! Customer service is amazing and fast. Just wished this app had font options instead of downloading it from a third party and importing it.
De support is top, simpel je vraag stellen in je chat en supersnel en helder antwoord. Top ondersteuning
Zepto is proving essential to our business which includes personalising stationary. It is powerful and integrates well with our shop on Shopify. We are still in the early stages of implementation but so far the product support has been second to none, with Nazuri responding quickly to our setup queries and giving great guidance.
The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.
Dear Merchant, Thank you for being a loyal customer with us for over 2 years. We truly value merchants like you and are very grateful for your trust. We are deeply sorry for the unfortunate issue that occurred in your store. The cause turned out to be quite complex and rare — something our team had not encountered before. Because of this, our support team first tried solutions related to metafields, which are the most common reason for such issues, but unfortunately, those did not resolve it. Our team worked continuously until the root cause was identified and the issue was fixed, though we regret it took longer than expected. Please rest assured that we have already implemented safeguards so that this does not happen again for you or any other merchant. Once again, we sincerely apologize for the trouble this caused and appreciate your patience and continued support.
Great app with many options to customize your site and an outstanding support team. Totally recommended.
The app is easy to use and works amazing for our embroidery and personalization needs. It integrates smoothly with Shopify and makes the customization process simple for customers. The support team is very helpful and quick to respond whenever we have questions. Highly recommend it.
I love this app and the support team! They always provide through help, are easy to understand and timely in their responses. The app is amazing. Thank you for making such a great product and for having such A+++++ support!
Amazing app and exceptional support. They are always very helpful with any demand. Thanks guys !
very helpful , they respond very fast at any circumstances that you might have
the customer support agents are very helpful
o App é excelente e o suporte é rápido e pontual!
I love this app! It works perfectly displaying personalization on my custom products. Support has been very prompt when I ask for help customizing the look in my shop. Would recommend!
Zepto Product Personalizer has by far been the best customization app to use that I have tested for my store. After watching all of the tutorials I was stuck on one hang up because I had originally set up a customization feature wrong so I reached out to customer support. They replied quickly, and even made a video tutorial explaining how to do what I was trying to do. Extremely helpful! I have chosen to go with this app for my customization needs on my Shopify store as it has been a much smoother process than the rest of the apps that I tried and has exceeded my expectations.
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