All reviews

Rating Breakdown

  • 5
    90% (981 ratings)
  • 4
    4% (46 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (11 ratings)
  • 1
    4% (41 ratings)
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5 / 5 Share

Nov. 1, 2022

I wish I had met this app a long time ago. This app is perfect. The only thing I could be more satisfied with is the interface. It is misoriented. It intimidated me at first glance. But all the problems I encountered were solved by the fantastic fast replying help service. I only put a few words to compliment one app. But this app fits all my needs.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2022

We have started to use the Product Personalizer to offer our customers the option to not only sign their products, but also offer other customization options as different colors. It's a very extensive app with lot of options which is a bit overwhelming in the beginning but offers a lot of options. But if you have any problems their amazing customer support team is always close by to help. In short: excellent app and excellent support service!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Wow. The customer support with this app is great. The app works perfectly for what I wanted it too and the team were on hand to help me make the customisations look perfect on my store. The help is much appreciated.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

This app is amazing to help people customise their product!!! I got some specific problems and the team responded to my message instanly and fix the problems at the backend! Perfect service!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

We use this app to offer additional and unique customizations to products that our customers purchase. Support is always helpful on the backend whenever we have a hiccup on the frontend. Highly recommended.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 23, 2022

I've managed to create a product personalisation app for my website (custom uniform creator) with minimal HTML knowledge, and any issues I have the team have been great to help find a solution quickly. In the last few weeks I've even managed to evolve my app for an even better UX with more features. Highly recommended, high value for what you pay for.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

I tried two other apps before landing on this product personalizer. Hands down the best of the 3 I tried! So much time and money wasted on the other two apps when I should have just started with this one. The customer service is amazing as well. Very responsive and always so friendly (even after my 10th email!). Setting up the conditional logic for some of my items took some time to get right, but once it was right...oh man did it work well and smooth!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2022

I've used this app for several years, and the tech support is great! They always answer quickly and are very professional. I recommend this app to anyone that needs to add custom options.

Using app

Over 5 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 12, 2022

Always very helpful with getting issues resolved. Thanks for you help!Always very helpful with getting issues resolved. Thanks for you help!

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

The app works well, and the support team is really responsible and did a good job! Nice! I have some problems in a new theme,The support team gave me timely and efficient help!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

We use this to personalize products that people purchase. We offer personalized premium gifts and without this app it would have been very hard to deliver on the intended experience. We searched many apps before we landed on this. Not only this app is the most advanced one, the customer support team has also been amazing, fast and they go the extra mile to answer your needs. Highly recommended.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 8, 2022

This application is really useful for those who want to have a live preview for example. And this is only a small part of the possibilities of the application. In any case, it is useful to us, we think it is well done and if you ever have any questions or bugs that arise, the support team is really reactive to help you.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

We use this app for our personalization, and it works well. We needed to transfer all of our products to another store and didn't want to have to set up personalization again for over 1,000 products. The support team was able to transfer our personalization settings from one store to the other, saving us a ton of time!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

Wow, I can't praise enough the amazing help from the support team of this app. Quick to respond, always with good answers. Due to their amazing support I was able to create a very sophisticated, bug-free, fully working product configurator in no time at all. This app is great, the support team is the best.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 5, 2022

Applicazione completa, i settaggi sono spiegati molto bene e l'assistenza è molto efficiente, hanno risposto subito ad una mia esigenza dalla chat, risolvendo immediatamente. Ottimo!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 3, 2022

I got my answer very quickly. Thanks for quick response. I really enjoyed this app. I wish there is an option to preview product in 3d view as well

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 1, 2022

Super application, support très réactif. installation très facile et plein de possibilité de personnalisation

Using app

Over 3 years

Total reviews

2

Average rating

5.0

3 / 5 Share

Sept. 30, 2022

Cant get a response from developer regarding to an error most possibly related to personalizer. Additional images uploaded on Shopify can not be displayed in full view as personalizer image layers are not hiding and staying on top of the layer stack. Tried to reach out multiple times both through Shopify and their own website. No response.

Using app

About 2 years

Total reviews

2

Average rating

4.0

5 / 5 Share

Sept. 28, 2022

I sell personalized storybooks for children. Customers are required to provide me with the information to personalize the book. This app does that perfectly. I like everything about it. I couldn't ask for better. I like the fact that the app is frequently enhanced to add new and valuable features.

Using app

About 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 25, 2022

This app has been charging me for about a year fraudulent because the app has been uninstalled for that period of time.

Using app

11 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for taking the time to review. The recurrence billing is controlled by shopify, described here https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions . We see you uninstalled the app on 14/09/2022 as per the screenshot here https://prnt.sc/z8-pQJ6okD8I Shopify may charge you for this month also, which can be fully refundable as described here https://www.productpersonalizer.com/docs/how-do-i-get-a-refund . Also, you have been charged when your store was active like here https://prnt.sc/nzItE9DTA7cm . If you think Shopify charged you wrongly please ask for a refund. Again the recurrence charge is controlled by shopify hence consider changing your review. You can contact us here at [email protected]