Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.9
feedback
1,036
chart
#267
All reviews
Review RSS Feed
Oct. 31, 2024
I am using this app over 3 years now and I love it! It's also easy to use if you're not tech type :) You can easily reach their customer support through the chat and they are very polite and help you with whatever problem you have. Highly recommend!
Oct. 31, 2024
Rakib has been amazing with assisting us in the exact designs we needed. Can't thank him enough for his A Class support!
Oct. 31, 2024
Outstanding customer service! App is very customizable to do exactly what you need it to do! I was able to do a photo, change fonts, upload custom fonts, swatches... so much!
Nov. 12, 2024
Ok, after getting the app set up and using it for a bit, I need to update my review with a couple things I feel others should be aware of. These things may or may not be an issue for your shop, but as a pretty small shop that makes/fulfills their items (instead of a 3rd party) - here are my issues; 1. It's not possible to use the "create new product" option in settings, I have to use the "create draft order" for any item with a price change/upgrade. Why? Because the "create new product" won't work with my shipping profiles - because the "new" product technically doesn't fall into a managed shipping profile. If you just use the General Shipping profile covering all your items and have that set up for weight/etc. this likely won't be an issue for you (I have mine set up for pricing to bundle items because some ship free with others). 2. Since my only option is the "create draft order" option I have to MANUALLY fulfill every order with a price increase. The personalization doesn't fulfill automatically when the item is fulfilled by my shipping app. AND, I couldn't put the price variant in Shopify, because when I did that, other features of the app stopped working. Again, I'm a small shop running a custom template, so while this isn't a deal breaker per se, it is a pain in the a** and it does throw off order stats. 3. For some reason, the app takes over as the sales channel when personalized items are purchased - so it's not immediately clear to me where the sale came from (data needed for advertising reasons), which again, is not ideal. 4. It turns custom packing slips into a 3-page novel (ha!) - I've been able to clean mine up some but I'm still working to reduce redundant line items. Despite these issues, it still is the most robust personalizer out there - my hope is the developers continue to make updates so while the front end is flawless, my back end won't continue to be a mess. I ended up hand-coding product options on another site I own, and while not as elegant as this app, it does work perfectly front to back, so I will give this some time to see how it effects conversions before deciding to keep it indefinitely. Again, customer service is very responsive, and if you're running a Shopify template with no upcharges to items and 3rd party fulfillment, this will likely work perfectly for your needs.
Oct. 28, 2024
Customer support was very responsive through the live chat and helped me work out a frustrating font uploading issue. These guys are great - thank you Rakib!!!
Oct. 27, 2024
We have used Zepto Product Personalizer for many years. It has been a very good app with top notch support.
Oct. 26, 2024
Zepto app is soo powerful due to its complex features and automatizations, compared to similar apps. And the customer service is very prompt, they ve fixed an issue in the same day.
Oct. 24, 2024
I can't live without it. It fixes a lot of issues that are missing from Shopify and makes selling furniture so much easier.
Oct. 24, 2024
In general, the app preforms very well and we like the preview aspect on our product pages. Customer service has been fast and responsive to our needs. We had a small issue, and the team at Zepto was able to resolve it for us lightning-fast.
May 22, 2025
Nazirul helped me out with an error message that I was getting on my Shopify page that was being caused by a faulty image. He was able to get this issues resolved within an hour!
Oct. 25, 2024
Gerne arbeite ich mit Zepto Products Personalizer. Der Mitarbeiter war super. Musabbir ich danke dir für alles.
Oct. 23, 2024
The Zepto support team was very helpful and was able to resolve our issue quickly!
Oct. 23, 2024
We are very happy with the app and especially the quick response to fix issues recently. The app at first did have issues with our multilingual site but the staff worked thru the issues.
Oct. 21, 2024
Fantastic customer support! The team is always quick to respond, and Rakib has been exceptionally patient and helpful in addressing any questions or issues.
Dec. 9, 2024
Great product and team to work with. Responsive and helpful with all my inquiries.
Oct. 20, 2024
Ottima App molto utile per personalizzare i propri prodotti richiede un minimo di esperienza per configurarla.