Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.9
feedback
1,036
chart
#267
All reviews
Review RSS Feed
Aug. 11, 2023
Extremely comprehensive functionality and a responsive service team. Up to this point, I've found it to be highly stable and reliable.
Aug. 10, 2023
These guys are great. We've been using this app for years now and haven't had any problems. Its easy to set up and the UX is smooth and frictionless. Assistance is on hand should you need it and they help you quickly and efficiently. Highly recommend 5 *
Aug. 4, 2023
I've tried 5 other product personalizer apps before finally settling on this one. It is by far the easiest to use, and provided good capabilities to customize for my needs. I did reach out a couple times for help and they responded with everything i needed within 24hrs. Would recommend.
July 27, 2023
They always helpful whenever we need and very easy to use this personalize app. Thank you for great service
July 24, 2023
This product is delivering what we need. We had a specific set of criteria and I tried numerous other products that didn't fit. This ticks almost all our requirements. The UI is very functional but gets the job done. Well done guys, and look forward to seeing how it evolves over time!
July 21, 2023
This app has a lot of options to choose from and the support team is great. I definitely recommend this app if you need to propose personalized products on your Shopify store.
July 20, 2023
On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead. Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product. It does NOT work. We contacted support, and it took two days for each response, asked us to delete all the condition settings and applied one by one. We did and is still not working. Then it takes another two days to clarify what the problem is and even asked us to take a video on how we applied the conditions. Isn't there a collaborator account we can grant to them to check or even a staff account? We are stuck here and still waiting for a fix, on a very simple situation: Duplicate the exact same product and apply the same personalizer template.
I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. Taking your feedback seriously, our development team has been hard at work addressing concerns and implementing significant improvements to enhance the functionality and overall user experience of our app. We would greatly appreciate it if you could take a moment to update your review based on these recent improvements. Your feedback is crucial to us, and we are committed to delivering a better experience. Thank you for your understanding and continued support.
July 13, 2023
I tried a few product personaliser apps and this one is by far the best I found. It was pretty easy to set up and has tonnes of personalisation options to choose from. I was especially impressed with the help provided by the app staff. I emailed a few times about styling the app to fit within our design and they were always polite and responsive. Zepto is the perfect addition to our client's store.
June 19, 2023
great app i really like the functionalities and the support team is great, i recommend it for anyone looking to add custom options
June 13, 2023
The developer told me how to use it very well, very patient and careful, I am very satisfied, THANK YOU SO MUCH
June 12, 2023
The support has been amazing any time an issue came up or a custom fix was needed. The app has been great for us for both live-preview-customizations and 'regular' additional product options. Superior to BOLD Product Options in my opinion after using them both extensively for years.
June 7, 2023
great app! love the functionality and has great customer support as well. i had a small issue with integration (my fault not app) and their chat walked me through it within 5 min.
June 6, 2023
They responded very quickly to my request. And solve my problem within seconds. The app itself is pretty well-developed and thoughtful. Easy to use for POD merchants. Highly recommend!
June 2, 2023
Zepto has been a great addition for customers to easily engrave our product. We sell Viking drinking horns and have the ability for customers to add both text and images to their hand engraved horns. Other apps would never show the live product so the customers can see what it will actually look like in real life, but Zepto does! They support has been amazing making quick changes when i need them. FIVE STARS!
June 1, 2023
I was having difficulty implementing the product personalizer with a new theme that I was using so I reached out to the support team to see if they could help! Within minutes they responded to me and had my problem fixed shortly after. They are a great team that really cares about their customers plus the app works great!
June 1, 2023
The customer service team is very helpful and quick to respond. They assisted me in figuring out the problems in my setup which really convinced me to use the app.
May 24, 2023
The set up wasnt 100% intuitive for me but the video help section is very good and even when I had a few issues after that - the online help has been absolutely brilliant and very prompt. Better than any other app i've dealt with recently.
May 22, 2023
Amazing customer service, all my questions can be answered quickly. And just what We needed for our products. I use this app on two of my websites now and highly recommend it.
May 10, 2023
Good app, support has always helped to resolve issues or help set things up technically. Good options! Thanks!