All reviews

Rating Breakdown

  • 5
    92% (950 ratings)
  • 4
    4% (39 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (7 ratings)
  • 1
    2% (23 ratings)

Reviews with Text

  • 92% (945)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 4, 2023

Amazing Support + Just What We Needed For Our Personalized Products. Responsive, fast support and they went above and beyond what you would expect from an app developer in helping us implement this app for us. I find it really easy to set up new personalized products, I love how the conditional logic lets me create more advanced personalization options. I use this app on two of my websites now and highly recommend it.

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 2, 2023

This module works very fine, I recommend it. Very fast response if you have some questions. I use it to make custom clothes

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2025

no hyperbole, this is the best team ive dealt with in 3+ years on shopify. They have a wonderful app They will listen and respond respectfully very quickly (within a few hours) They will help with dev/styling related issues, where as some app teams are very strict as to what they will help with. Overall i feel very happy and lucky as to of found this team and app. GREAT 5STAR

Using app

Over 5 years

Total reviews

6

Average rating

5.0

5 / 5 Share

April 9, 2023

This is a great tool for personalized products and the support-chat is fast and really helpful - saved me a lot of time :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2023

very useful and stylish app for all individual desires! especially the support is amazing, even on the weekends great assistance by Imran and Amin, many thanks ! :)

Using app

Over 2 years

Total reviews

6

Average rating

5.0

1 / 5 Share

March 31, 2023

unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app. We've made significant improvements and would appreciate it if you could update your review based on your latest experience Your feedback is crucial, and we're committed to delivering a better experience.

5 / 5 Share

March 29, 2023

Very quick support via life chat, works perfectly for what we need and we are able to office customisable memorial plaques

Using app

1 day

Total reviews

4

Average rating

3.5

5 / 5 Share

March 29, 2023

Very fast customer service. Very friendly, it was asked back and forth for so long until all problems were solved very quickly. I am very satisfied with the app which offers a lot of possibilities.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2023

The best product personalizer we have come across... Makes the customer experiences 100 times better as they can see a preview before purchasing. We have worked with the Zepto team to make a few custom tweaks and they are awesome to work with. 100% recommend.

Store

Keel

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

We sell personalized products and use this Personalizer for almost all of them. We have tried some others before this, but this one was the best one we came across. The customer service is fast and reliable. If they are not in the live chat, you still usually get a response pretty quickly via email. Shout out to Muhtasim and the dev guys for your Sunday emergency support! They are always very helpful and could help me pretty much any problem we have encountered so far, and there were many. Thank you!

Using app

About 3 years

Total reviews

12

Average rating

4.3

5 / 5 Share

March 16, 2023

Très satisfaits de cette application qui présente beaucoup de fonctionnalités. C'est assez simple d'utilisation et le service support est très disponible pour nous aider. Je recommande.

Using app

Over 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

March 15, 2023

Great tool with many options for your custom products! Also were able to get great support to solve a few issues around how it looked on our site. nice!

Store

Byvoks

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2023

I've been using this app for 3 years and had "only" 3 problems. All were resolved very promptly and satisfactorily. Love it!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2023

Excellent app, we were able to do all we wanted in terms of personnalization. We appreciate the strong customer support, and the ability to edit CSS Thank you !

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 7, 2023

Applicazione molto completa per quanto riguarda il discorso delle personalizzazioni, si adatta bene anche alla visualizzazione da smartphone. Renderei solo la modifica dello stile del personalizzatore in front-end più facile da modificare per chi ha poche conoscenze nel campo. Per il resto l'app funziona bene, è il supporto è veloce ed efficiente.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Really great app, works excellent. I tried a lot of personalizer apps but this is by far the best one for our products. Also they have a great customer service, experienced and fast reply.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

the app works great - easy to install and great fitting in the template - support helps directly with questions, awesome

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

This app is the top choice for selling customized products and offers great value for money compared to other alternatives. After trying several applications, I found that this app was the only one that provided the best results.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 14, 2023

I had difficulty with the checkout portion of this app and contacted the app developers via online chat and Shahariare Rahaman was super helpful and managed to fix the problem within a few minutes.

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 7, 2023

Awesome Technical Support, i really recommend this app because if you have problems with the position of the Zepto App in your template, they can solve it and fast.

Store

WellMed

Using app

24 days

Total reviews

1

Average rating

5.0