All reviews

Rating Breakdown

  • 5
    92% (1,034 ratings)
  • 4
    4% (41 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (7 ratings)
  • 1
    2% (27 ratings)

Reviews with Text

  • 91% (1,016)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 13, 2023

The developer told me how to use it very well, very patient and careful, I am very satisfied, THANK YOU SO MUCH

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2023

The support has been amazing any time an issue came up or a custom fix was needed. The app has been great for us for both live-preview-customizations and 'regular' additional product options. Superior to BOLD Product Options in my opinion after using them both extensively for years.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 7, 2023

great app! love the functionality and has great customer support as well. i had a small issue with integration (my fault not app) and their chat walked me through it within 5 min.

Store

CLOAK

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

They responded very quickly to my request. And solve my problem within seconds. The app itself is pretty well-developed and thoughtful. Easy to use for POD merchants. Highly recommend!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 2, 2023

Zepto has been a great addition for customers to easily engrave our product. We sell Viking drinking horns and have the ability for customers to add both text and images to their hand engraved horns. Other apps would never show the live product so the customers can see what it will actually look like in real life, but Zepto does! They support has been amazing making quick changes when i need them. FIVE STARS!

Store

AleHorn

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 1, 2023

I was having difficulty implementing the product personalizer with a new theme that I was using so I reached out to the support team to see if they could help! Within minutes they responded to me and had my problem fixed shortly after. They are a great team that really cares about their customers plus the app works great!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2023

The customer service team is very helpful and quick to respond. They assisted me in figuring out the problems in my setup which really convinced me to use the app.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2023

The set up wasnt 100% intuitive for me but the video help section is very good and even when I had a few issues after that - the online help has been absolutely brilliant and very prompt. Better than any other app i've dealt with recently.

Using app

6 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 22, 2023

Amazing customer service, all my questions can be answered quickly. And just what We needed for our products. I use this app on two of my websites now and highly recommend it.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2023

Good app, support has always helped to resolve issues or help set things up technically. Good options! Thanks!

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 8, 2023

Great experience. All my questions can be answered quickly. Thank you so much help from A Z M Shamsuddin.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 4, 2023

Amazing Support + Just What We Needed For Our Personalized Products. Responsive, fast support and they went above and beyond what you would expect from an app developer in helping us implement this app for us. I find it really easy to set up new personalized products, I love how the conditional logic lets me create more advanced personalization options. I use this app on two of my websites now and highly recommend it.

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 2, 2023

This module works very fine, I recommend it. Very fast response if you have some questions. I use it to make custom clothes

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2025

no hyperbole, this is the best team ive dealt with in 3+ years on shopify. They have a wonderful app They will listen and respond respectfully very quickly (within a few hours) They will help with dev/styling related issues, where as some app teams are very strict as to what they will help with. Overall i feel very happy and lucky as to of found this team and app. GREAT 5STAR

Using app

Over 5 years

Total reviews

6

Average rating

5.0

5 / 5 Share

April 9, 2023

This is a great tool for personalized products and the support-chat is fast and really helpful - saved me a lot of time :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2023

very useful and stylish app for all individual desires! especially the support is amazing, even on the weekends great assistance by Imran and Amin, many thanks ! :)

Using app

Over 2 years

Total reviews

6

Average rating

5.0

1 / 5 Share

March 31, 2023

unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app. We've made significant improvements and would appreciate it if you could update your review based on your latest experience Your feedback is crucial, and we're committed to delivering a better experience.

5 / 5 Share

March 29, 2023

Very quick support via life chat, works perfectly for what we need and we are able to office customisable memorial plaques

Using app

1 day

Total reviews

4

Average rating

3.5

5 / 5 Share

March 29, 2023

Very fast customer service. Very friendly, it was asked back and forth for so long until all problems were solved very quickly. I am very satisfied with the app which offers a lot of possibilities.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2023

The best product personalizer we have come across... Makes the customer experiences 100 times better as they can see a preview before purchasing. We have worked with the Zepto team to make a few custom tweaks and they are awesome to work with. 100% recommend.

Store

Keel

Using app

5 months

Total reviews

4

Average rating

5.0