All reviews

Rating Breakdown

  • 5
    92% (1,034 ratings)
  • 4
    4% (41 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (7 ratings)
  • 1
    2% (27 ratings)

Reviews with Text

  • 91% (1,016)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 27, 2022

Wow. The customer support with this app is great. The app works perfectly for what I wanted it too and the team were on hand to help me make the customisations look perfect on my store. The help is much appreciated.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

This app is amazing to help people customise their product!!! I got some specific problems and the team responded to my message instanly and fix the problems at the backend! Perfect service!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

We use this app to offer additional and unique customizations to products that our customers purchase. Support is always helpful on the backend whenever we have a hiccup on the frontend. Highly recommended.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 23, 2022

I've managed to create a product personalisation app for my website (custom uniform creator) with minimal HTML knowledge, and any issues I have the team have been great to help find a solution quickly. In the last few weeks I've even managed to evolve my app for an even better UX with more features. Highly recommended, high value for what you pay for.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

I tried two other apps before landing on this product personalizer. Hands down the best of the 3 I tried! So much time and money wasted on the other two apps when I should have just started with this one. The customer service is amazing as well. Very responsive and always so friendly (even after my 10th email!). Setting up the conditional logic for some of my items took some time to get right, but once it was right...oh man did it work well and smooth!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2022

I've used this app for several years, and the tech support is great! They always answer quickly and are very professional. I recommend this app to anyone that needs to add custom options.

Using app

Over 5 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 12, 2022

Always very helpful with getting issues resolved. Thanks for you help!Always very helpful with getting issues resolved. Thanks for you help!

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

The app works well, and the support team is really responsible and did a good job! Nice! I have some problems in a new theme,The support team gave me timely and efficient help!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

We use this to personalize products that people purchase. We offer personalized premium gifts and without this app it would have been very hard to deliver on the intended experience. We searched many apps before we landed on this. Not only this app is the most advanced one, the customer support team has also been amazing, fast and they go the extra mile to answer your needs. Highly recommended.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

We use this app for our personalization, and it works well. We needed to transfer all of our products to another store and didn't want to have to set up personalization again for over 1,000 products. The support team was able to transfer our personalization settings from one store to the other, saving us a ton of time!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

Wow, I can't praise enough the amazing help from the support team of this app. Quick to respond, always with good answers. Due to their amazing support I was able to create a very sophisticated, bug-free, fully working product configurator in no time at all. This app is great, the support team is the best.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2025

Applicazione completa, i settaggi sono spiegati molto bene e l'assistenza via chat è molto efficiente, hanno risposto e risolto subito una mia esigenza dalla chat. Molto buono!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

I sell personalized storybooks for children. Customers are required to provide me with the information to personalize the book. This app does that perfectly. I like everything about it. I couldn't ask for better. I like the fact that the app is frequently enhanced to add new and valuable features.

Using app

About 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 25, 2022

This app has been charging me for about a year fraudulent because the app has been uninstalled for that period of time.

Using app

11 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for taking the time to review. The recurrence billing is controlled by shopify, described here https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions . We see you uninstalled the app on 14/09/2022 as per the screenshot here https://prnt.sc/z8-pQJ6okD8I Shopify may charge you for this month also, which can be fully refundable as described here https://www.productpersonalizer.com/docs/how-do-i-get-a-refund . Also, you have been charged when your store was active like here https://prnt.sc/nzItE9DTA7cm . If you think Shopify charged you wrongly please ask for a refund. Again the recurrence charge is controlled by shopify hence consider changing your review. You can contact us here at [email protected]

5 / 5 Share

Sept. 25, 2022

Great app for live preview personalised products ! Support team chat is very reactive and solved my questions in a few minutes ! Thanks a lot Al Amin Khan for your precious help today !

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2022

This is a wonderful app. It does take time and patience to set up but once you get the hang of it it's actually fairly simple and really powerful. Support was fast (via chat) I'm still setting up new designs and finding out what and how I can make this app really work for me but so far - it's great!!

Using app

23 days

Total reviews

2

Average rating

3.5

5 / 5 Share

Sept. 24, 2022

This app is working brilliantly and the online chat works great! It has really helped us streamline our store and add otpions that we needed. Thank you for your online help, Shamshuddin Rony!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

Have just started to use this app but it looks like it is doing the job. We offer embroidery to our garments and looks like it is flexible and powerfull with all conditions and variations. Gor really great support from the developer team.

Using app

6 months

Total reviews

8

Average rating

5.0

4 / 5 Share

Sept. 18, 2022

Thank you so much for customer support, they will actively help you with your problems when you ask them for help. The only thing I'm not happy with this plugin is that it affects my website speed.

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 4, 2024

The team at Zepto and specifically my contact Shahariare were very fast to respond to my requests after installing the trial - I love the app and recommend it to anyone needing an app to allow customizable products with virtually unlimited variants. I researched a lot for personalization / customization apps and this was the best by far. It does take a learning curve to figure out the rules and how to use it, but it's a very logical system and they provide great documentation. I have since used the app for a couple of years now and it's been great for our seat cover web site.

Using app

About 2 years

Total reviews

1

Average rating

5.0