All reviews

Rating Breakdown

  • 5
    90% (983 ratings)
  • 4
    4% (46 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (11 ratings)
  • 1
    4% (41 ratings)
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5 / 5 Share

Dec. 28, 2020

This software is very good, making our service better and customers feel more convenient,very recommend the use of this software.

Using app

4 months

Total reviews

6

Average rating

4.8

5 / 5 Share

Dec. 28, 2020

Great Customer Service Helped me with an issue i had with configuration Highly Recommended Response time was pretty quick A++

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 21, 2020

The app is great, lots of flexibility, and the support has been excellent. The 3 times i've asked a question or needed help with the app, they've replied and changed whatever i needed on the app overnight. A++

Using app

Over 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 20, 2020

Our shopify store is using Product Personalizer. We are very happy within its features and customer service. The team responds to our queries super fast.

Using app

11 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Dec. 19, 2020

It is very unfortunate that vector graphics (svg) are not supported for image swatch fields. As a result, we have to edit each order in illustrator before it can be printed. Furthermore, the app is quite slow. Apart from this, the app works quite ok.

Using app

About 2 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Dec. 18, 2020

Ich hatte bereits schon mehrere Apps ausprobiert für meine Produkt Optionen, aber musste letztendlich immer feststellen, dass die meisten Apps nicht bis zum Ende durchdacht sind und es immer einen Haken gab. Bei dieser App hier ist das nicht der Fall. Sie ist bis auf das letzte Detail perfekt angefertigt und erleichtert es uns enorm unseren Kunden die beste Personalisierung anzubieten. Verdiente 5 Sterne der App. Zum Kundenservice kann ich noch nicht viel zu sagen.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2020

The support team was indispensable when getting the app installed and running exactly the way I needed it to functionally and aesthetically. The app works flawlessly and integrates seamlessly into my theme. The best personalization/customization app and best, most responsive support team out there.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

Great app, it was kind of hard to understand at first, but I got used to it pretty quickly. Also, very helpful customer support

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

I used this app and it really helped me personalized my ideal product. Thank you so much for the fast and efficient response of the support team. customer service is 10/10 and the application is 10/10 also!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2022

The developers were really helpful in helping me set up different customisations for variants of the same product and also personalising the "Personalise It" button to match the store's look. I'm very grateful for their assistance! The app works really well too. Thank you :)

Using app

Almost 5 years

Total reviews

12

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

The app has great flexibility and we were able to personalize it for our needs. Tech Support is always timely and able to fix any issue or answer any question. While it's not perfect, there is always room for improvement, it has been a valuable investment.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2020

This app is perfect for our store and has provided a solution to offer our customers the chance to preview their product customisations prior to purchase. Shahariare was particularly helpful in sorting the app to do what I needed it to! Thank you.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 3, 2020

Had some issue with the ATC event of the facebook pixel is fired twice. Reached out to the support and they solved it within 1 business day. Can 100% recommend this App, works as expected!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

Great app to help me show customized Monogram preview for my customers. Does need some setup to get it running as i wanted, but overall it resolved my problems. Quick answers from the support team. Naming convention and Color selection in the backend could be better, I was having an issue with setting Color Selection Label on both Text and Color Swatch fields, to use the same color. But I had to rename the Label instead, causing some confusion in the back end. However, it works in the front end.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2020

Amazing app for customizations. Highly configurable but easy to use, can get the job done reliably and consistently. Great support as well.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 29, 2020

I install this perosnalizer app to help me sell personalized products online. It works great! Amazing fast and perfect customer service. Highly recommended!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2020

Amazing app and amazing support, 100% that you need. It works perfectly and have infinity options to change

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

I use this app for all my customization needs. It handles a lot of products and is very robust. The customer service has been great too! Very responsive. It does take some time to learn. I highly recommend. You won't be disappointed.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2020

We have only just started testing this app but so far am extremely impressed. Shahariare has been so helpful and has made the install process super easy! This app allows our customers to personalise their product live on screen - which is fantastic!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2020

Edit: I have since received the customer support that I required and all of my questions and issues were answered and resolved. VERY satisfied! This app is excellent and exactly what I needed. On this basis alone it would be worth 5 starts. However, the app is a little difficult to use and the customer service is absolutely atrocious. When contacting support with a detailed question regarding some function of their app, I don't receive a detailed response in return, all I recieve are single sentence replies which make absolutely no sense to me. This hasn't happened just once, it's happened EVERY time. I'm not been hyperbolic! This is both unacceptable and infuriating beyond belief!

Using app

Over 3 years

Total reviews

1

Average rating

5.0