All reviews

Rating Breakdown

  • 5
    90% (983 ratings)
  • 4
    4% (46 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (11 ratings)
  • 1
    4% (41 ratings)
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5 / 5 Share

Oct. 22, 2020

The best app for live product personalization! I have an issue with the app doesn't showing on my product page, but they support help me really quick to fix it. Now the app works really good. I would recommend 100%

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2020

Great customer support! Helpful live chat that worked hard to resolve my issue. I'd recommend this app for anyone trying to get into product personalization

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2020

I used this app on my website to personalize cactus planters. The app is providing live preview of the personalization which is just great. The tool is very easy to configure and the assistance team is just great helping finetune the settings!

Store

CACTESS

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2020

This app works great for the purpose and they have really good support via email. Fast response and fixed any issue

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

Gets the job done. Good support............................................................................

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

Great app, affordable price, a lot of options, and great support! The support is super helpful, quick reply every time I need some help!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

We like the app, it works very well.... and the support is great (however we would suggest improving communication when they are working on an issue next time)

Using app

12 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 14, 2020

The product is good but I decided not to use it. Customer service is fast and responsive which I appreciate!

Using app

About 2 hours

Total reviews

8

Average rating

4.8

5 / 5 Share

Sept. 16, 2021

This app allowed me to show a live preview of monogram customization to my customers which brings so much convenience for them. Although there were a few flaws while using the app which they can improve on, their customer service was great in helping me solve most of my problems.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 7, 2020

The app is doing all the things I need it to do, customer support are very helpful especially Abdullah Al Numan, I requested a lot of things and he was more than willing to help and very patient since I really didnt know what I wanted. I wish I can pick who will be my customer support, I will always pick Abdullah. Thank you so much Abdullah and the rest of the team!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 7, 2020

Great APP and service. We have never have issues getting things resolved if we need help or things need fixing some reason. Great functionality once you learn how to really use it. When done right, it is a very affordable way to give your customers a great customization experience.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 7, 2020

I installed Starter plan, then I uninstalled it to version up to Stater Plus plan. When I re-installed, I always got the error message "500 - Internal Server Error Please refresh this page or try again later." The app is having big issue. Let fix it.

Using app

About 1 hour

Total reviews

2

Average rating

1.0

Developer Reply

Thanks for letting us know. We have sent access request. Please contact [email protected] and give access so that we can check the issue.

5 / 5 Share

Oct. 11, 2020

Had issues with support at the beginning, but was able to get it solved. If you're having them install the app on your site, be sure you reach out to them to let them know you've granted access. Didn't know that this had to be done which caused some confusion. Really enjoying the app now that it's all installed. A lot of work on the front end to get options set up, but I'm pretty sure it will be worth it after all said and done.

Using app

15 days

Total reviews

4

Average rating

4.5

5 / 5 Share

Oct. 5, 2020

Game changer app, customer support has gotten really good and price is not bad compare to all features it has. It has really help our business to do complex task really simple and easy. Like everything you can find little errors but they will definitely help.

Store

balcru

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2020

Fantastic APP, Really flexible and is easy to use with a small learning curve. I trialled another App before this one that was ALOT more expensive, however, I chose this app, not because of the cost but because not only did it work better out of the box but the service is far far better. Abdullah is always really helpful and has always resolved any problem I have had quickly. So far so good. Excellent service every time and very very good app !!!!!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 30, 2020

Product Personalizer is a fabulous app! I am very impressed with the flexibility. The designers have thought of so many scenarios that had not even occurred to me. Also, the support staff is great. I receive quick responses to my questions. This product is highly recommended by my company.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2020

Incredible app, and top service if you need any assistance with the app or customization of the functions and layout of the app on the userface of your store. Fast reply and top support!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 30, 2020

Support team was very helpful, when I was having issues with the conditional logic. The product is great overall, but the real value is created in your awesome support function. I should've reached out before, but was glad once I did.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2020

This is a pretty cool app. There's a few glitches here and there and a few items they could improve upon, however, don't let that stop you. This app really allows for deep customization of items and it is laid out in a way that is easy to learn. I've recently contacted the devs for a little help, and they were back to me with a very helpful, detailed response in a reasonable time (less than a day for a non-urgent request). 5 Stars so far for customer service, 4 Stars for the actual product. 4.5 Stars Overall. Cheers.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2020

This app has been so easy to work with. We are a custom product business. It was important to us when developing our new websites to have a product personalizer. This app is exactly what we needed and works great. Support was been very nice and helpful. We wouldn't recommend any other personalization app. This is it!

Using app

3 months

Total reviews

1

Average rating

5.0