Zepto Product Personalizer

Aug. 5, 2020

Apps works mostly as intended, albeit with a few minor bugs here and there. But the customer service is pretty perfunctory and subpar.

Aug. 5, 2020

I used this app to customize hats and bands for a company. Easy to use and great, on the spot customer service.

Aug. 5, 2020

I use this plugin to complete my custom product page. Despite many problems, they worked very hard and helped me solve them in time. thank you very much!

July 31, 2020

We use this app extensively for heavily customized jewelry and keepsakes. Support is getting better and better - the addition of live chat support inside the app makes a huge difference! My only complaint is that past updates to the app got pushed out without any notice and sometimes cause problems. We really need a way to control the release of updates so we can test them before they get deployed to our production site. Support has improved significantly in the last few months and I have been assured that the update process is going to get better. From a functionality standpoint, this is definitely a 5 star app. If updates continue to cause issues, I'll have to come back and dock some points though.

July 30, 2020

Excellent product and even better support. Had it setup within no time with help from their support whenever I needed it. Abdullah was my customer service agent and was SUPER helpful.

July 30, 2020

I'm very happy with this app, it helps my store improve the conversion rate from 4% to 6%. And the supporter is very friendly, he helped me to show custom information in my cart page.

July 21, 2020

We are using this app for a year now. You have endless options to customize your editor which is a mighty and in comparison a really cheap tool to get your individual products out there. Nothing we couldn't get done with this! The support always got our problems solved and I will rather wait a day or two for the solution than an instant reply by bots or generic answers that does not help at all. Keep up the great work! Greetings from germany, a really happy customer on various of your plans. :)

July 13, 2020

Great app, but the automatic installation didn't work for me. I looked around the FAQs, and I learned how to perform the manual install, which was absurdly easy. I recommend the developer make the manual install option more visible, so people like me would simply add the line of code to the website, instead of asking for the company to install it on our behalves. In terms of the app - thank goodness you exist. It's a godsend.

July 10, 2020

great app and great support, very fast and efficient. i think is one of the best apps in store if you need custom products.

July 10, 2020

i really like the app - a lot of options and you can use it for different products. quite easy to use if you understood it

July 9, 2020

Customer service is excellent! Had some issues using it, but they resolved all of the issues very quickly!

July 8, 2020

We use this app to allow customers to customize their sweet box by choosing different variants of products. The app offers a lot of flexibility. Most of the things we felt we needed support with were already a part of the app, we only had to know how to use it. They are always there to solve our queries. It would be great if they add more tutorials or help on each and every "setting" that the app offers for customizing, so that customers can realise the complete potential much faster.

July 3, 2020

Product Personalizer is the best value for money app I ever used for my Shopify store. On top of that, the support team of this app is Excellent, they really care!! I can't thank you enough guys.

July 2, 2020

The app does not work and poor customer support.i have asked a question about 2 days ago and did not get the answer yet. however today the app completely stops working! I spend hours doing the huge configuration with tones of conditions but I was not able to save the configuration. that's awful!

July 2, 2020

App has major reliability issues. 07/02/2020 (12:03pm EST) -- App is still down. No response from Support. 07/02/2020 (12:41pm EST - Claims App Is Up) -- App is still down.

July 2, 2020

Great app! Numan was very helpfull assisting me to set up some specific changes on the interface that ended up improving the UX for my customers. Don't hesitate and give it a try folks, you won't regret!

July 2, 2020

It's been many days we are receiving less orders than usual without any reason, so we increased our advertisement on social media with little result... This morning one of our collaborators discovered that many products (it seems randomly, there is no criteria we can explain) are affected by the error of not showing the preview and blocking the possibility to buy or the font is not working properly. I made many videos and many screenshots reporting this problem. I append Video 1 here: https://youtu.be/5FOXuOduTY8 For this problem We lost and We are losing orders and this situation is unacceptable!

Sept. 14, 2020

I've tried all apps for product customization and I can say Product Personalizer is the best! Super easy to work with! The support is very good, they are open to solve any problem even by accessing your account if you grant permission. The only improvement I would suggest is the response speed, now they had dealt issues in 36 to 48 hours. When they solve this issue I would rate Product Personalizer 5 stars.

June 29, 2020

Awesome application. Just started using it and it's exactly what I was looking for in a customization app. There are a couple bugs and some desired features but I sent them an email and hopefully they can get it fixed. Great app all in all.

June 12, 2020

Numan was awesome with help setting up this app. Very, very helpful and so glad he was there for us to get this up and running! We have a more than a few products and we needed some serious help. Thanks again Numan!!!