Zepto Product Personalizer

The app is great and the customer support is was high quality. Super easy usability and we believe our customers with think the same.

Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.

very good customer support and quick answer. App works as it should be!!

We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.

Nice improvements since it started, the new interface is way better. The team is super reactive! If we could just add some more information in the configurator, such as weight, for our customers to be aware of the weight saving depending on different options. For sports equipment, this would be great.

Update: The team zepto reached out to me in regards to an error in their ticketing system that has been resolved. Zepto's response was thoughtful, considerate, and resolution focused. They were great at providing attention and resources to solve my issues We have been using zepto to varying degrees for over two years, but in the last three months (late 2023) there is a huge influx of issues. 1. Items are not appearing in cart 2. The enable customization button allows for customization even when deavtivated. 3. Some customers are not able to add items to cart. 4. I sent 2 requests for support and did not receive a reply on either. I would look elsewhere from my standpoint it look like app is getting deprecated.

Rather hit & miss, causes website to crash totally when item is added to basket, the additional fee on the item is not added either, support is a bit slow on replying. The concept is good, however the execution is not the best. Will to reinstall if they can resolve the issues. For now I will uninstall

I was having issues due to a setting I accidentally input, but Muhtasim was able to locate the issue and help me resolve it to get the app working properly in my store. There's a learning curve to the app, but once you get it going it's really neat and works very well

the app is wonderfull but there are some bugs in the sistem they make me waste time at work!!! it is difficult to understand how it work but the chat assistants immediatly resolve doubts

I appreciate the fast and reliable support I received from Al Amin Khan. Great app to use.

Zepto is an incredible app. I'm a small business owner who's been operating for 4 years now. Over the past two years, I've had a few people wanting to charge me $1000's to do what Zepto now does for only$9.99 per month. It's an amazing product with so much versatility and easy to learn. Their exceptional customer service is a very, very close second!

Excellent app and incredibly quick, helpful customer service! Muhtasim was absolutely clutch in solving some pain points on the back end, couldn't be happier!

I'm really enjoying it! Support always helps me

I would totally recommend this app! I’ve been using it for about a year and it’s easy to learn. If you have any issues their support is outstanding! Would highly recommend!

I have tested several personalization apps and I going back to Zepto. The new interface is much easier to understand, and support is excellent!

Super happy! We have extremely complex personalization, and after three years, they’ve always been there for us. The live previews are incredible, and I love the structure—better than almost any other personalization app. After four years, I wouldn’t even dream of looking elsewhere. Great job, and thanks for everything!

Excellent!

Great App, great customer Support. I can only recommend